Customer Reviews for Arleta Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arleta Self Storage

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Julio A. on

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Firstly, the price of $19.95 plus fuel cost $1.09/mile looks very reasonable. However, this was not true as I was charged separately for fuel. Secondly, the truck was not cleaned. Although it was minor since these were only small pieces of trash such as a used pen and other small pieces of trash, the lady thought I was the one who caused it. I just told her it was there when I picked up the truck. I only used the track to transfer a bed & sofa and travelled a total of 16 miles . Lastly, the lady who assisted me took too much time processing my return of the truck as she was teaching a trainee how to do it which caused me significant time wasted in waiting.

maria G. on

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It seems excessive to charge an entire day for having to be a couple of hours late. It was not by choice. I am a single parent with physical limitations. Unfortunately I had to do the move with just my child to help. Other than that. I have to say that all the people associated with your brand were very professional . I only wish that it were your policy to treat people less like a transaction and more like people. I have always choosen U-Haul in the past. I have a picture of my child as a infant sitting in a U-Haul truck 8 years ago. For some reason today's move left me feeling like I was gauged. I realize anything I say here will probably not change anything. and your policy will remain the same. This saddens me! It is getting harder and harder to be, for most folks all around. Big companies forget that we are people and not walking dollar bills.

Juilio A. on

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Very efficient, organized and prompt.

Rita T. on

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Ask which exit you should take once you are in the rental vehicle. I had to call the office to allow me out of the alternate exit.

Francisco R. on

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GLENN S. on

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The representative from Arleta Storage had no idea how to explain the insurance coverages and seemed reluctant to help me understand the terms. He was impatient while I was reading over everything I was signing and told me the fuel tank was full when it was only 3/4 full. I don’t think Arleta Storage is a good representative of U-Haul because of this. Finally, I’m really upset about him lying about the fuel tank. Upon return of the truck, I truly filled it up to “full” and realized, the truck was given to me at only 3/4 of a tank. I’m really upset about this.

Sofia M. on

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Guy at the front desk was really not helpful and felt like no customer service was given. We had to ask all the questions twice because he was not clear every first time. Seemed annoyed to even answer in the first place.

CARLITO T. on

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Gabriel V. on

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Gregory K. on

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mary B. on

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Lynn V. on

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Everything about this location was great, the young woman who helped me was very friendly and helpful. There was an empty beer can in the cab under the seats that we found when cleaning put the truck before dropping it off though, and that’s a real potential liability for me as a driver.

Demarcus E. on

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The person who helped me was extremely helpful!

Nestor D. on

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MARIO G. on

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Bruce B. on

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The owner is very kind and helpful. I will go here for all my truck needs in the future and I rent trucks fairly often for business.

mary lou T. on

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When asking additional.days they should explain time of return so u don't get charged extra

NESTOR D. on

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Nestor D. on

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RICHARD K. on

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