Customer Reviews for Arlines Gift N Things
(U-Haul Neighborhood Dealer)

Rating:

4.0

Can I get my recite?

Rating:

3.0

The van I rented was brand new, which was great; however, both side windows as well as the driver's side of the windshield still had shipping stickers stuck to them. With the exception of some surface residue, I was able to clean most of the stickers off, otherwise I would not have been able to see out the side mirrors and the driver's view out the windshield would have been partially obscured.

Rating:

4.0

Limited parking available.

Rating:

5.0

Make key drob box more obvious

Rating:

3.0

The car exterior was good but inside the back of the car there were pizza leftovers everywhere over the floor so we had to cover it with paper to put our mattress on top. This pizza was also smelling all the way… Apart from that nice experience

Rating:

1.0

The lock on the truck was sticky and didn’t work. The check engine light on the truck was on. There was no option for self check in and there was only one person working at the store and a line of 6 people so it took forever. This was the worst experience with U-Haul I have ever had.

Rating:

5.0

Went and beyond service !

Rating:

4.0

Rent vehicles with full tanks, rather than have customers approximate the level of the tank when they took possession. Ended up paying for almost a quarter tank more than I used because it was difficult to guess how much to add.

Rating:

5.0

The staff was very friendly and helpful, much appreciated! Thank you.

Rating:

3.0

better website , seems very awkward

Rating:

2.0

This is not a good location to drop the 20ft truck. I was lucky enough to find parking on one of the narrow side streets but there is no dedicated parking lot. The personnel however dealt with the drop-off well and efficiently, and in terms of a location, it is convenient for Vancouver.

Rating:

3.0

Wanted to change to one way from Vancouver to Langley - fee was exorbant

Rating:

5.0

Arlines was amazing. Really great staff and excellent check out and check in process! Would definitely go to them again!

Rating:

1.0

Fix the bug where I order a mattress cover and expect it to be ready by the time I arrive at the store. The dealer said the cover was not on the order on his side, even though my credit card was already charged. The car smelled like cigarettes in the cabin and the trunk.

Rating:

3.0

I booked to pick up at the marine drive location and drop off at Bradner road. After I paid the location details changed to pick up at 968 w king Edward. Then half way through the day my drop off location changed to garden street. Very confusing and disorganized but ultimately worked out ok. Just some feed back for you.

Rating:

5.0

Inform customers prior to when they come, if the equipment they ordered for like, e.g the dolly is not available. Overall, I had an amazing hitch-free customer experience. And the ladies at the W king Edward Ave. Office were super nice. I had fears due to negative reviews online. But everything turned out smoothly from picking the truck to returning it. Thanks uhaul.

Rating:

4.0

I have to complain the app about after hour service fee, and the Uhaul App is not able to return the truck.

Rating:

3.0

I booked at this location as UHaul advertised it as allowing for contactless pickup early in the morning. An employee of the store got in touch the night before to let me know that they weren't set up for contactless pickup. This is not the location's fault - why would UHaul allow me to book a truck at that time?

Rating:

5.0

Excellent service, excellent experience.

Rating:

5.0

Employee at the desk was very friendly and helpful

Rating:

4.0

Service was quick, truck showed its age but was clean and drove well. Rented a 10’ truck. Would rent a uhaul from here again.

Rating:

1.0

The person at the location should have been there when I dropped the truck off to view the vehicle with me at the time of drop off.No one was available to view the truck with me.Not the best practice as someone could have damaged the truck after I had dropped it off therefore I would have been responsible.This was not the case althou It could be if no one is there to view the vehicle.

Rating:

3.0

Not the location but the self serve took way too long and repeated verification questions. Was faster talking with the store attendant.

Rating:

5.0

Friendly and courteous. Will be a repeating customer for sure

Rating:

4.0

Low tire pressure was indicated on the dash once I drove away from the pick up place. I should not have had to deal with this.

Rating:

1.0

More consise instructions

Rating:

2.0

Cargo van was unusual; no uhaul markings at all, painters tape around fuel filling port, Exposed wiring inside cargo area, Passenger mirror adjust controller broken. Location has no dedicated parking, street parking extremely limited.

Rating:

5.0

On top of the game; way better than my past 2 rental locations.

Rating:

4.0

The mileage was somehow over counted, paid for an extra 150 km that I did not use Van had duct tape all over the rear and side windows leading to severe visibility issues almost leading to an accident

Rating:

5.0

All good! He was friendly and efficient

Rating:

5.0

I would highly recommend renting from this location. Customer service is excellent. Best chance of having a positive experience.

Rating:

5.0

Nothing. Everything was great!

Rating:

5.0

Parking brake release was hanging loose - forgot to mention it on returning the van. Would be better to have an automatic key - tedious to have to lock/unlock each door individually, manually by key. Would be nice if the pick up and drop off could be a bit quicker but the gentleman who helped me was working hard, certainly.

Rating:

4.0

Certainly quick online process. Convenient location for me. I did take pictures of scratches on outside as well as internal for mileage and tank level. Rental rate is more complicated and relates to kilometres that are driven as well, at reduced cost per kilometre, as well as filling up gas tank.

Rating:

5.0

Friendly courteous staff … charged me for cdw even though I did not want it

Rating:

5.0

Great service and people! Vehicle perfect. Easy and quick

Rating:

2.0

First issue - this was not the planned pickup location. When we arrived at our planned location, we were told they did not have a truck for us. We had scheduled a month ahead of time, and upon arrival, had to take taxi to secondary location to get a truck. That location was not open until 10 AM, and we were rushed through receiving our keys. No vehicle inspection. Not enough furniture blankets (we requested 12 - only received 11, and were still charged for 12). These above delays seriously impacted our scheduling for apartment move out times, elevator reservations, etc

Rating:

5.0

Excellent and friendly service.

Rating:

5.0

Very nice helpful people!

Rating:

1.0

my appointment was cancelled last minute so i had to make changes to my plans. it was a huge inconvenience and i had to pay double so my experience overall was horrible :( i am sorry.

Rating:

5.0

Fast, efficient, friendly. Couldn't ask for more!

Rating:

5.0

Excellent service!

Rating:

5.0

very convenient

Rating:

5.0

Very friendly and competent staff, and went the extra mile to accommodate some last minute changes. I would highly recommend this location!

Rating:

5.0

Rear view Camera

Rating:

5.0

The man in charge was excellent. So friendly, great time to work with and really prompt. The woman at Guardian Storage (which was where the Van was originally supposed to be picked up) needs either a different line of work or a friend. Awful and incredibly rude

Rating:

5.0

The wiper fluid tank was completely empty which nearly caused an accident on highway when i could not see for road spray

Rating:

5.0

All very efficient - helpful staff and easy process.,

Rating:

2.0

Clean the interior of the vehicles. It was fun to drive though.

Rating:

1.0

I had to re-park the truck from the parking lot to the street as the person receiving the vehicle was not able to drive.

Rating:

4.0

I have use uhaul 4 times This has been the best one so far The only think is the after hrs parking, due to its a neighborhood. It takes some time to park the vehicle safetly vs the opening time for the next day. The Davie and East Broadway locations r really bad ones they should be closed.

Rating:

1.0

Customer service was awful, he couldn't work with Uhaul website and after about half an hour and calling to superviser, finally I got my booked cargo Van. Don't waste your time with this dealer!

Rating:

5.0

Owner is happy and extremely helpful

Rating:

3.0

When I arrived to pick up my rental I was disappointed that it was not ready. The attendant had to sweep the snow off it. I had to wait almost 15 minutes for the ice to melt off the windshield also the two front tires were low on air. This all should have been taken care of before I got there. I should not have to deal with this.