Customer Reviews for Armor Storage Ames Plaza
(U-Haul Neighborhood Dealer)

170 reviews

5804 Ames Ave   Omaha, NE 68104
(58th and Ames Avenue)

(402) 682-8479

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(402) 682-8479

5804 Ames Ave
Omaha, NE 68104
(58th and Ames Avenue)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Kathleen H. 
Rating:
5.0

Excellent customer service

STEPHANIE L. 
Rating:
5.0

Customer did not leave a comment.

KENNEDY R. 
Rating:
4.0

Customer did not leave a comment.

CHAD B. 
Rating:
5.0

I would rather not deal with any other location but this one!....5 Stars across the board for her customer service

Raevan B. 
Rating:
5.0

The woman who worked the desk was Amazingly nice her attitude and customer service was everything you would want and more definitely recommend this location!

Raevan B. 
Rating:
5.0

I would recommend this location because the staff is very Friendly and are genuinely interested in your experience with u-haul. They worked fast to get me out and on my way. I will be using this location again when the need arrives.

RHONDA W. 
Rating:
5.0

Very friendly and helpful!! Reasonable price saved us a lot of chaos of moving!

CHRISTOPHER A. 
Rating:
5.0

Customer did not leave a comment.

BRANDON K. 
Rating:
5.0

Customer did not leave a comment.

MIN O. 
Rating:
5.0

The woman working this morning was 100% amazing. She was quick, efficient, super friendly and knowledgeable. She made our experience the best we've ever had with any rental. I'm sad that I don't remember her name because she deserves a kudos! We were there between 8:30-9:00AM CST, and dropped off to the same amazing employee around 12:30PM CST. Please give her a kudos!

SHANNON P. 
Rating:
5.0

Customer did not leave a comment.

Sheena M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S R. 
Rating:
3.0

It would be nice to not get charged for things that you report before you drive the vehicle. I was returned the money for cleaning but I had to go out of my way to provide someone with uhaul the info before I could get it back.

Jennifer D. 
Rating:
5.0

Awesome young lady that work at the desk. I wish I remembered her name. She has pretty color in the front. Thank You

VICKI W. 
Rating:
3.0

Clean the truck. Was almost undriveable due to the cigarette smell

Brett C. 
Rating:
4.0

Scott was great.

Paul A. 
Rating:
1.0

The truck was dirty and filthy had no choice but to use it because I was already on the clock all my furniture I moved were dusty and took hours to clean will never use this U-Haul location ever again!!!!!!

Ricky M. 
Rating:
2.0

We rented the truck at 9 am and we were done by 11:30 and when we returned the truck the office was closed and we had to put the keys in the mail slot. We estimated we'd drive 20 miles but it was far less wondering who we contact for a refund on the mileage. Thanks.

MacKenzie M. 
Rating:
5.0

The employee took care of us.

Stephen T. 
Rating:
5.0

The receptionist was very friendly and helpful... She explained everything to me. I would recommend this location to all my friends

RHONDA W. 
Rating:
5.0

The lady who took care me was very nice and professional

Camren S. 
Rating:
4.0

Customer did not leave a comment.

Foster M. 
Rating:
4.0

Customer did not leave a comment.

Hasna M. 
Rating:
5.0

everything was great

RUDOLPH L. 
Rating:
4.0

Customer did not leave a comment.

azure B. 
Rating:
5.0

The lady at the counter was helpful and friendly.

Barbara N. 
Rating:
3.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

DEBBIE B. 
Rating:
3.0

I would recommend a different moving rental company.

Devin D. 
Rating:
5.0

Air conditioner did not work most the way out to keenesburg! Not good on a hot day!

MARVIN S. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Truck is clean

Gerald W. 
Rating:
5.0

Not much. Went smooth!

Marcus M. 
Rating:
4.0

Customer did not leave a comment.

Barry S. 
Rating:
5.0

The ac filter needs cleaning.. Smelled bad runnig ac

Terry Y. 
Rating:
4.0

Customer did not leave a comment.

Tina G. 
Rating:
5.0

All business was fine. Next family might enjoy some coffee and donuts ??

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

SHARON M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Nice place had a little trouble asometimes finding office personnel available

BRENT J.  |  Overall Experience 
Rating:
2.0

I had to throw out a lot of my stuff cause I had mice poop in my things have To get new bed my daughter toys had-bite marks from mice I couldn’t take a lot of my things cause of that

VICTORIA G.  |  Overall Experience 
Rating:
5.0

Ms Butler was very very pleasant!! I will only use that one.

CARLEE L. 
Rating:
5.0

Do not over charge people like you've done me

Reenita J. 
Rating:
3.0

Customer did not leave a comment.

Rochell Y. 
Rating:
5.0

This is the second time I rented a truck from this location and the lady that work there is AMAZING shes so nice and kind and shes very knowledgeable... You guys will always get my business especially with the customer service I received. I work at a hotel so I know customer service is EVERYTHING and she definitely have that.

sema M. 
Rating:
5.0

It might be wise for stores to keep backup copies of keys.

JOHN F. 
Rating:
1.0

No one at the office when I arrived to pick up the truck. No one there to check the equipment out. Truck ran rough, but when you need a truck to get a move done, you're kind of stuck with whatever you can get lined up.

Lawrence R. 
Rating:
5.0

Everything was great. Thanks!

Lea B. 
Rating:
5.0

Customer did not leave a comment.

VERONICA H. 
Rating:
5.0

Customer did not leave a comment.

JANINE C. 
Rating:
3.0

Customer did not leave a comment.

pete S. 
Rating:
5.0

The lady was very nice very nice

SEMA M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

lennord K. 
Rating:
4.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Customer did not leave a comment.

Patricia S. 
Rating:
3.0

Customer did not leave a comment.

lynda O. 
Rating:
3.0

Customer did not leave a comment.

jody S. 
Rating:
2.0

First thing was that the safety belt would not clasp together, then the truck wasn't shifting right and then after only driving 22 miles total with this truck when I put gas in the fuel gage would not move I put $14.60 worth of gas for only 22 miles is poor in my book

Linda F. 
Rating:
2.0

I think that what I was charged for a two day rental of a 17' truck was extremely high. The truck itself didn't seem to be in good condition. I think there may have been a problem with the transmission. The lack of automatic locks on the doors made it a bit difficult getting in and out of the truck. Next time I move, I don't think I'll use Uhaul again.

CHINA V. 
Rating:
5.0

Customer did not leave a comment.

dominique B. 
Rating:
3.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

LETHANIEL L. 
Rating:
2.0

Have a clean truck for them to use. Ours had mud all over the floor of the truck bed. Also, we signed up to pick and drop off at 90th and Maple. However, we were asked to go to the 60th and Ames location.

Grant O. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A C. 
Rating:
3.0

Customer did not leave a comment.

NIKITAH I. 
Rating:
5.0

This was a very pleasant experience.... would rent from this U-Haul again if I needed to.

NUDY W. 
Rating:
5.0

First of all, I was lied to about the rental cost, the lady put down the wrong miles on the truck.No one was there when I arrived, I didn't go 10 miles to or from where I moved. 4414 N 52nd St to 4960 NW Radial Hwy. Also, she is very slow taking care of business, her daughter and granddaughter was there. Over all I was not happy with the customer service. She almost made me late for work! she didn't get back until 9:40am. My pickup was at 9am.

darlene Y. 
Rating:
4.0

Customer did not leave a comment.

Christopher H. 
Rating:
3.0

Called after hours 800 # for help. Told to just park the trailer anywhere. Feared it would get damaged or worse, stolen, as the neighborhood looked less than upbeat. Did not want to be liable but followed directions anyway.

CHRIS H. 
Rating:
4.0

A sign annotating the location of the key drop would be nice.

Travis S. 
Rating:
4.0

A sign annotating the location of the key drop would be nice.

TRAVIS S. 
Rating:
5.0

The woman who helped us at the Omaha office was extremely helpful and pleasant. Very personable and helpful.

Jean W. 
Rating:
4.0

Customer did not leave a comment.

Claire K. 
Rating:
3.0

Customer did not leave a comment.

ruth B. 
Rating:
4.0

Customer did not leave a comment.

carol L. 
Rating:
5.0

Customer did not leave a comment.

Latosha T. 
Rating:
5.0

Customer did not leave a comment.

LATRALE B. 
Rating:
1.0

I was told I could pick up after 9 am. I called and no one answered. I finally drove over after 10 and the office was closed. My reservation was changed to noon.

Kathy M. 
Rating:
3.0

rental office should extend evening hours for working customers, other than that my experience was ok.

billie B. 
Rating:
5.0

Everything was great.

TIMOTHY O. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

GREG G. 
Rating:
5.0

Thank you for being very human and understanding. Keep on keeping on!

Eugene S. 
Rating:
5.0

Everything met my expectations, Thanks.

JEREMIAH M. 
Rating:
5.0

Customer did not leave a comment.

GENE H. 
Rating:
5.0

Laura provided excellent customer service that went beyond her duty and stayed late to help us after we went to the wrong location.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

George A. 
Rating:
3.0

Lauren, the woman who helped me was great! A few days before I was at a different location and they were rude and unattentive.

JINNIFER Q. 
Rating:
5.0

Great service

David O. 
Rating:
3.0

Customer did not leave a comment.

MATTHEW O. 
Rating:
4.0

Customer did not leave a comment.

jo B. 
Rating:
2.0

Truck was a piece of crap.

LORI D. 
Rating:
3.0

Customer did not leave a comment.

CORTES C. 
Rating:
4.0

Customer did not leave a comment.

DONNA B. 
Rating:
3.0

After spending over $1,000L to rent this truck and a blown tire and 4 HOURS wait for someone to come and fix it in a location where my family did not feel safe...I HAD TO PAY for a frecking HOTEL...I feel as if your staff is not prepared or trained for such emergency IT IS UHAUL responsibility to provide service to us in a timely manner.

JAMES S. 
Rating:
3.0

My rental was booked same day as rented. Equipment was as requested. Representative was polite pleasant and efficient.

GREG M. 
Rating:
2.0

The employee obviously did not understand the computer system. After wasting approximately 30-40 minutes trying to pick up my truck, she assured me that doing a one way would be the cheapest route (dropping off at a different store about 15 blocks closer to my house).... after signing me up for FAR more miles than I needed, I returned the truck two days early and with about 1/5th of the miles used (again, and accident she input to the system because she didn't know what she was doing) only to find out that I couldn't get any of my money back because she had talked me into a one way rental instead of returning it to the same location like I had originally reserved and repeatedly asked her to do.

TRAVIS D. 
Rating:
5.0

The truck was clean, easy to drive & easy on gas. The only problem I had, we couldn't get the back door to close and had to move one load with it up... Had one small table fall out! Raggitty!!!

APRIL T. 
Rating:
5.0

Actually charge the $19.95 that you advertise , Your actual beginning charge is $39.90 (minimum mileage). Lying to get customers is underhanded and just plain crappy.

LARRY S. 
Rating:
5.0

My experience was AAA. Thank you.

jeremiah M. 
Rating:
4.0

I am content with my storage unit, and the location of the storage facility.

MELIA L.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

Back
To Top