Customer did not leave a comment.Claudia S.
Customer Reviews for Armor Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RACHAEL C.
I asked for an appliance dolly and was charged for one and furniture pads and never received either. I complained and still didn't get my $17.00 back. I was promised that someone would get back to me in 48 hours and that never happened either. This was the most unpleasant experience I have ever had with U-haul.Alex B.
Customer did not leave a comment.Raymond H.
Customer did not leave a comment.Mark D.
There was shards of glass on the ramp and melted crayons which got onto some of my belongings. Also, the check-in process was very cumbersome and inconvenient. I had to upload pictures of my driver's license several times. The system showed they were uploaded successfully, but for some reason would not allow me to proceed with the check-out process, thus delaying the process significantly. I had a 10am appointment to check-out the truck and wasn't able to drive away with the truck until well after 11:00am; delaying my move significantly.Maggie C.
Excellent customer service made for a quick drop off.FRANCES N.
Customer did not leave a comment.CHARLES R.
Location was convenient the online booking was fine but when we picked up we had to submit way too many phone numbers there were 3 of us and that wasn't enough. It took way too long to actually pick It up the website is not user friendlyGeoff M.
Good working truckEdward G.
Truck was dusty inside and needed an oil change.Donald K.
I understand that with the virus things are a little weird, but why would you give me the option to pick it and everything in person if when I get there they're going to tell me I have to do it all online. Then the website wouldn't recognize my location even though I was standing right by the barcode, then the barcode scanner wouldn't work. It took over an hour to get the truck I ordered, then I had to go into their office anyway because they didn't give me the appliance dolly I ordered.Kolton S.
Customer did not leave a comment.MICHAEL W.
Very friendly!Jeffrey B.
Customer did not leave a comment.Curtis G.
Customer did not leave a comment.kevin M.
Customer did not leave a comment.Maria D.
This is the reason i put not applicable, because my pickup time was for 10am and it took the lady there at armor storage until 10:30 to get me set for the rent on the pickup which only gave me 31/2 hours instead of 4 hours and i need to have the pickup back by 2pm because someone had it rent for that time. I feel that it really kind of rush me. and the understanding i got was for a 4 hr rental. I hope that this info will help you with customer service in the future.James T.
I am totally satisfied with the service I received from Austen and Renee. They were friendly and helpful, making renting from this location a pleasant experience. I will certainly rent from them again when I need a truck.again.DOLORES A.
Customer did not leave a comment.Saundra M.
Super nice staff, clean place. No reason NOT to come back.Louis S.
Friendly staff.joan E.
Customer did not leave a comment.ARTHUR C.
Customer did not leave a comment.Warren D.
They where so knowledgeable and very helpful! I would highly recommend them! Thanks!!Lorraine G.
Customer did not leave a comment.lynn P.
Customer did not leave a comment.Donald M.
Only place we could rent a pickup even though there was a "standard" U-Haul store within a mile. Very happy with the sales, service and experience.Joe D.
It would have been nice to have someone who knew what they were doing. It took a while to get the contract going.william P.
Customer did not leave a comment.RANDY B.
Customer did not leave a comment.
I was told there was a pickup truck .5 of I mile away from me when I made reservations. The pickup was located 12 miles away. 24 of the miles out of 33 miles used were picking up and dropping off the truck.RICK R.
Customer did not leave a comment.Terry L.
Customer did not leave a comment.John A.