Customer Reviews for Armor Storage
(U-Haul Neighborhood Dealer)

89 reviews

3510 Marvin Rd NE   Lacey, WA 98516

(360) 529-5996

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 9:30 am - 4:30 pm

Services at this Location:

Contact Us

(360) 529-5996

3510 Marvin Rd NE
Lacey, WA 98516

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 5:30 pm
  • Sun: 9:30 am - 4:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dane F. 
Rating:
5.0

Great inside service

Gary K. 
Rating:
2.0

Truck ready when promised

REBECCA JO L. 
Rating:
2.0

I was over charged for dollys.. from $7.00 to 28$... also charged for an insurance I didn't choose... I was overcharged $36 .

Eric W. 
Rating:
5.0

The lady that works at this location/storage facility is very friendly and great at her job amazing customer service Thank you

JONATHAN L. 
Rating:
5.0

Danette was very helpful.

Joseph S. 
Rating:
3.0

I reserved a truck from a different location. I even had to call and confirm. I did. I get there. And they didn't have one. Maybe instead of me confirming you should confirm that you have it yourself first? So I had to go farther than I wanted. And of course I have to pay extra mileage for your mistake because now I'm farther than where I'm supposed to be. Very unprofessional.

Thomas T. 
Rating:
5.0

Great customer service. Easy to work with and coordinate local move.

Roger F. 
Rating:
5.0

Didn't have a lot of gas and not only did I go over time by like 2 hours someone else was supposed to use it about 30 mins after me. Due to my situation that didn't happen. UHAUL shouldn't schedule people so close together or back to back unless someone's issuing the vehicle in the local area and not making multiple trips between Olympia, Tacoma, and JBLM. The Tacoma dump would buoy except my trash and I had to drive to Gig Harbor not saying it's UHAULs fault because it is not just letting you know what could happen b/c it happened to me.

NINA B. 
Rating:
5.0

Can't think of anything. Easy, courteous and efficient transaction.

Robert S. 
Rating:
5.0

The drop off was effortless the ladies there were amazing Mary was one of them the other lady helped me but I didn't get her name but she was great help!' The vehicle was comfortable and ran amazing the whole way no trouble at all mechanically. I had my 88 year old mother with me and she commented how comfortable her seat was as was mine!

LAMAR M. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Keysh M. 
Rating:
5.0

Customer did not leave a comment.

Mathew L. 
Rating:
5.0

Customer did not leave a comment.

ANITA V. 
Rating:
5.0

The woman at inside the location was AWESOME

Eric W. 
Rating:
5.0

Great experience all the way around.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Javier T. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
3.0

Uhaul changed location on me last minute then had to go to this location and wait 20 min to open. Staff was nice but location was far and inconvenient

Khanh N. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

I have nothing bad to say about my service everything was top notch this is the only location that i would recommend thanks u-haul ??

Donovan M. 
Rating:
5.0

Customer did not leave a comment.

jeremy L. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

Customer did not leave a comment.

Kristopher W. 
Rating:
4.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

The truck was ready and waiting for me when I arrived 15 minutes early to pick it up. The staff was friendly and helpful with the check out and return.

John W. 
Rating:
4.0

Customer did not leave a comment.

John C. 
Rating:
5.0

It would be nice if they called and told me they changed the location for my pickup. It was extremely unfortunate that I had to drive further to pick up the vehicle that I didn't have time to change last minute. This means that I ended up paying more for mileage. This was really upsetting.

Shantese R. 
Rating:
5.0

It was very easy for us because we needed a storage unit and a U-Haul truck so one-stop-shopping was very nice. The facility was very clean and the truck was very clean.

Joseph F. 
Rating:
3.0

When I got to the truck it was dirty and not cleaned out the passenger door seemed off as it closed all the way and sealed but the door would shake when driving

Cristina K. 
Rating:
5.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Very good experience!

Vern W. 
Rating:
4.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Great friendly service

Linda M. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Teri P. 
Rating:
5.0

Customer did not leave a comment.

Russell F. 
Rating:
5.0

No Complaints

Rick M. 
Rating:
5.0

Very friendly

Jamie B. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Yolanda J. 
Rating:
5.0

Nothing. Service was excellent.

John B. 
Rating:
5.0

Great service!

MICHAEL R. 
Rating:
5.0

Very quick and easy return Thanks

Judith B. 
Rating:
5.0

Armor Storage is amazing!

Sharil B. 
Rating:
2.0

Customer did not leave a comment.

AARON R. 
Rating:
5.0

Extra kudos here. When our original p/u location, 4th ave Olympia (poor rating), overbooked our res. and sent us in the wrong direction for another avail truck - this guy at Armour Storage stayed open late for us to p/u when we finally determined his correct location.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Emmie T. 
Rating:
5.0

Great customer service from Alex.

Daniel F. 
Rating:
5.0

Crystal was very helpful and polite, I would definitely use this location again if I needed to. Thank you very much for all the help.

will F. 
Rating:
5.0

Customer did not leave a comment.

denise W. 
Rating:
5.0

Customer did not leave a comment.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

david C. 
Rating:
3.0

Hours posted were 9:30 - 6:00 pm. We purposely chose this location because of the hours, knowing the truck would be a quick turn around. We returned the truck at 3:00 p.m. The doors were locked, lights off, no note on door other than the clock that said will return at 9:30 a.m. We had to make another trip the following day to the location to return the keys. When we walked in they said, "Okay, thank you." We had to ask for a receipt to ensure our charges. The other person finally said she had a family emergency and was sorry about that.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

wayne B. 
Rating:
4.0

Customer did not leave a comment.

Allen W. 
Rating:
3.0

The vehicle seemed to be in need of a tune up. It sounded and felt like the plugs were miss-firing. The brakes need a slight adjustment.

Jason M. 
Rating:
5.0

truck needed new windshield wiper blades and the fan stopped working periodically so there was no air flowing.

Laura W. 
Rating:
2.0

cost too high was quoted less money

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Bodie F. 
Rating:
5.0

Customer did not leave a comment.

Rachael M. 
Rating:
5.0

Offer AAA Members and especially Military discounts.

richard W. 
Rating:
5.0

Customer did not leave a comment.

AARON V. 
Rating:
5.0

Great availability, located at storage.

THOMAS D. 
Rating:
4.0

Customer did not leave a comment.

Brenda N. 
Rating:
5.0

We reserved the uhaul late on a Sunday night for the next day. It was ready and the gal that checked us in was wonderful

Wayne B. 
Rating:
5.0

Great customer service

Connie B. 
Rating:
3.0

When making the reservation I was told I could return the truck to any location. Upon picking up the truck I was told that no I had to return it to the location I picked it up at. This upset me because it cost me an extra $20 in mileage.

Cody M. 
Rating:
5.0

Customer did not leave a comment.

Glen F. 
Rating:
5.0

Customer did not leave a comment.

eric W. 
Rating:
5.0

Very flexible. Allowed an additional 2 days of renting.

Marie F. 
Rating:
4.0

The truck was not clean inside or out. Staff was friendly and trucks were ready to go in order of reservation.

Denise W. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

The self pick up feature was fantastic!

Amanda N. 
Rating:
4.0

Latch on door defective and locked door open. Otherwise the truck was in good condition.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Tamara S. 
Rating:
5.0

Wonderful facility and friendly crew!

TOM S. 
Rating:
5.0

This place is great! New, clean great staff, fast & polite.

TOM S. 
Rating:
5.0

Unbelievably kind agents. Pleasant, professional and understanding of our situation. Can't say enough god about Armor Storage and their UHaul service.

WILLIAM C. 
Rating:
5.0

Completely happy with the experience.

Ralph L. 
Rating:
3.0

Customer did not leave a comment.

ron W. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Nothing the lady was so helpful and friendly

Lester T. 
Rating:
5.0

Great service at Armor Storage and a new uhaul truck that was spotless inside and out.

Ken P. 
No reviews have been submitted for this location.

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