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ARLEN D
Customer Reviews for Armored Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy and pleasant experience.
Bill TEverything was amazing and my rental young man was very helpful and answered all my concerns 🥰🥰
Mary AExcellent service.
MICHAEL MSteering was a bit loose and tires felt out of balance. Customer service was outstanding!
Marissa LThe person who helped me was great.
Mark LIt was a great experience! No recommendations, I love Uhaul.
Annie CFriendly, and very helpful. Excellent
charles lTrevor was so amazing and helpful. From dropping off the car dollie a helping to patiently guide into parking to dropping off the truck and helping with storage.
Angela SGreat experience Friendly The young man was a pleasure to work with
JAY CThis U-haul establishment is telling me that I drove 125 miles over what I actually drove, and did not fill the tank back to its original state. This truck had very low inflated tires for the duration of my trip with mirrors that wouldn't stay in position, the transmission is by far one of the worst ones I've ever experienced in my entire life. Trouble shifting extremely high shift points resulting in even worse gas milage than before. This experience clears a few things up for me. 1. U-haul does not maintain there vehicles thus their regard for saftey is lackluster to say the least. 2. U-haul's ability to maintain past and current data is very poor and they will take money even though the fault is in their quality of service. 3. The disregard that U-haul imposes on the average customer. If U-haul was actually concerned about saftey they would maintain their trucks to an actual standard and not the basic "does it start?" Method. I could imagine the transmission going out definitely in the near future and God for bid if someone else rents this truck and finds themselves stuck in the middle no man's land with no cell service. And because the tires were so low I'm just thankfully I didn't have a blow out before I could fill the tire back up obviously out of my own pocket. If I were to summarize all this into soothing short and sweet it would be this. I will NEVER recommend U-haul to anyone, I will always have such a bad taste in my mouth about U-haul. THE most disconnected business I have I have ever known. Just overall VERY DISSATISFIED.
JAREN REquipment was ready for me when I arrived! Lady running this place was very helpful and organized:) I'll be back to rent from here most definetly!
joshua aCourteous, professional, and quick. Highly recommend.
Forrest PTruck needed shocks badly and breaks. Was a rough ride cracked 70” flat screen TV that was padded down and in between mattresses that’s how rough it was. Glass picture frames broke and a glass table. The truck was scratched up and more dents than one could count. And scratches all over the sides and was told “oh that’s always been there it’s not a big deal” then was somehow charged for two trucks, two different pick up locations and times and the two trucks were picked up and mysterious truck returned to another location not the one I had and I returned mine at my selected location. Driving down the highway in a big truck is a task for anyone and this trucks’ window weather stripping fell off and on me going 70 and all of it was tangeled up around me, the steering wheel had to pull over and the whole stripping fell out of the truck. It was terrible all I could do was sit on it and try to put it behind me. I’m disabled and have a broken back. That was NOT comfortable plus the tire jerking when coming to a stop and the rough ride was an EXTREME NIGHTMARE. It’s extremely disappointing for a company as large as U-HAUL to have and tolerate such issues. I’ve used Penske in the past and have NEVER had issues with These people DO NOT SEEM to care about their customers especially those disabled because and they allow their places to put YOU in a truck with some serious issues (bad brakes? Bad shocks? Bad steering and tires? Jerking and clicking in the steering?) and point fingers at other locations to fix. Rotten terrible experience. I am still recovering. Very hard on me and my back.. I am STILL NOT REIMBURSED FOR MYSTERIOUS TRUCK. I NEED THAT MONEY. I’m on a fixed income and cannot afford deposits for two trucks PLUS fees and all. There is no urgency to correct, absolve or even try to help a disabled women whose obviously someone used my name and credit card to rent a truck and nobody will rectify this situation! The buck gets passed from one person to another. I’m at my wits end. I have been charged and extreme amount of money and need it back. I recommend u test drive these trucks. And check your bank statements!
Erin DThe lady working when my husband picked up tried to help but really wasn’t able to! When we returned the trailer no one was there! There were 2 signs on the door one said they were open until 4 the other at 5 and we were there around a little after 4 . You website said they were open until 5. We needed assistance unhooking the trailer, finally we got it done! I took a picture of it and we left!! Your staff on the phone was amazing the pick up and drop off was not!
Denyse HNot the location I asked for and charged me an extra day.
Nathan MNo need to improve when my experience was perfect
Philip KVery busy, but they had me in and out very quickly!
James DJamie took the time to explain the mileage and everything about the Uhaul, She is honest, loyal and showed respect and made sure i was satisfied with everything before i left. What a great place to rent a Uhaul i would recommend this place lo Armored mini storage 5361 Longbranch rd Dahlonega, Ga 30533.
Ladonna WSuper helpful! Friendly and welcoming!
Brent HJamie handled my rental with professional excellence.
David SAmazing! Super sweet woman and super helpful.
Iris FEverything went smoothly with the rental.
WILLIAM CLocation falsified fuel information and mis charged cc. Claimed fuel was short but I filled it 1/8 over required level. Staff claimed fuel was 1/8 below required level. Also claimed equipment was missing. STAY AWAY FROM THESE CHEATS!
David WBe at the office when open. Work better with first time users. My reservation was gone when went to pick up. 5x8 pull behind came unhitched and hit the back of my truck .
ROBERT CShe didn’t have the uhaul I rented to leave there
JACKIE EHad a reservation for 4:15pm for a trailer pickup. Drive out to location and manager is out running errands. Not able to pickup while on lunch. Manager agreed to meet after I got off work at closing time of 5:30. When I get there uhaul had canceled my reservation. The manager said to come back next day. The trailer was needed that night. She finally had called uhaul and worked it out, but with a lot of cuss words while doing it. Then the trailer was not fitting on the ball, due to pin being stuck on trailer. When asked for assistance her response was she does not work for uhaul and is not responsible for anything but processing paperwork. I was finally able to take the trailer after 40 minutes of trouble and attitude from manager. The only response I received was it’s her business and she can leave when needed and doesn’t work for uhaul. I had the reservation made for insurance coverage as well. When I received my check in paperwork for the rental, it is showing decline for insurance coverage and a safe trip $5 fee. This was not what my reservation was made for. This manager was very unprofessional. I appreciate her staying late for me to pickup my trailer since she was unavailable for my reserved pickup time. But again this was very inconvenient.
HEATHER SAll was good
THOMAS BThe lady that checked me in did a very good job managing multiple customers. She was by herself and was busy with multiple phone calls and helping me. She was extremely polite and checked me in and out quickly.
Richard VNo improvement needed everything was great
JOSEPH MSign in - sign out process
ALFRED MThe customer service rep was very friendly and knowledgeable. She made the process completely effortless!
TRACY AWhat a great experience this was. I called to order the Uhaul truck yesterday and on the phone I met a wonderful woman named Jamie who said she would be very happy to help me. Within next 30 minutes I received a confirmation that the truck was ordered. Today coming in to pick it up it was ready and she met us with a smile on her face and was so very helpful. This young lady is truly an asset to this Armour Storage Location. We returned it within 3 hours and she was there to greet us and very friendly. We will be back.
Michael SUhaul excellent as always
DEBORAH NThe associate was nice and kind very pleasing a 10 plus she went Way beyond her expectations and I really do appreciate it I will recommend her to everyone I know I hope the seafood is great
PAUL CIt’s a small location, but their customer service is very good.
MARIAN CI feel as though I was rushed to leave. It was almost as if he didn't want me to see him inspect the vehicle.
Hannah DJamie went above and beyond with her courteous and promptness! She provided excellent customer service and would highly recommend her! Cheryl
CODY DStacy went the extra mile to procure the equipment and ensure that it was ready on a Sunday when picked up. She was extremely professional and courteous!
ROBERT JNothing. Office staff was excellent and very knowledgeable. Clean facility and ease of the whole rental process.
Tina MNo improvement needed
WILLIAM NStacy, the onsite representative was pleasant and exceedingly helpful. She answered all our questions. Top drawer!
DAVID MNot rent a truck that has a broken roll up door!
Charles NManagement was very helpful.Made experience a lot less stressful.
JASON NStill charged for a full 2 day rental when I cancelled my rental not even 24 hours later
Chase LJim is amazing!
JAMES BMy son-in-law dropped it off in another town.
ROBERT BThe only thing I can think of is to have ALL your locations perform in the same manner as this one does. The two individuals I dealt with, Jim and Stacey, were the friendliest, most helpful, and most professional people I have encountered in a very long time, and the equipment was of the highest quality. I will go out of my way to do business with this location in the future, and will definitely recommend it to all who need the products and services provided here.
JON CStacy is awesome!
Neal WThe employees were friendly, helpful, attentive and accommodating! I would recommend using U Haul services again to friends. Armored Storage location was very close to our home and very convenient. Thank you
Carolyn BExcellent service and equipment. Very pleased!
RICHARD LImprove the smartphone app process, too cumbersome.
Paul BThe U-Haul app timed out twice during the return process causing me to have to start the process over each time. I had to use the app because the location was closed. I finally gave up taking pictures of all sides of the trailer to prove it was in perfect condition so I ended up taking the bare minimum of pictures which, when I hit submit on the app, it accepted. Apparently your app has limits to the amount of data which can be submitted, ie, multiplepictures. Should not have this problem with a large company like yours. Disappointed.
ALAN BThis trailer had poor running light and turn signals.
THOMAS NShe was very helpful and very nice
Debra LNo need to improve. Very friendly and helpful. Loved the experience.
MARIO PRental Went Smoothly!! Jim is awesome I will definitely be renting from this location again!!
Ernest NThe staff was very friendly and the whole rental process was so easy and a very convenient location.
Kristen F