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james a
Customer Reviews for Armstrong Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice man and very respectful.
Moralee RStore person said he would be there when we showed up instead of a different location. He was closed at330pm store hours posted till 5pm. Phone service was a run around for 20 minutes to get someone on line to help out.
Thomas HJAMES IS AGREAT PEOPLE PERSONWAS SO HELPFUL WITH THE RENTAL AND RETURN
james aI was in real trouble and Mr. Armstrong was beyond helpful. I am forever in his debt.
dawn pI was charged for an extra day even though I returned the trailer a day early,
Dave Ggood location easy accsess
Mike Jvery accomodating dealer
Mike JThe UHaul dealer was very helpful in fulfilling my needs,at a very stressful time.
sandra bMuddy area!
Dwayne FFriendly people
james aService at the pick-up location was very personal, friendly and effective. We met complete understanding for delaying departure due to storms, and we were helped in a very nice way with lock for the trailer, advice on electrical connection problem, etc. Returning the trailer in Boca Raton was quick and easy.
hans bVery easy and great to work with!
Jeremy GTrailer was very dirty when picked up and on a hill where is was difficult to put on car.
Edward BI asked for 6 blankets and got none. Poor or lacking instructions for the return.
Eric FClosed hard to park
JAMES BIt seemed like I was leaving the truck in an abandoned junk yard. Extremely uninviting and off putting.
Ethan CGive them thier rightful consideration. And what they ordered. Do not inconvenience them.this was very costly toe.
TROY SBetter picture of location.
CAROLE CSame as the pickup
DEBRA Mno one there when i droppedthe trailer off.
john lThere were no problems with location or equipment. The problems were with U-Haul corporate. The app didn't work, the website didn't work, and there was nobody to assist in picking up or dropping off the equipment. I wasted over an hour of my time due to this. Worst experience ever with U-Haul.
James BThis location was closed at the time of my return. This location was very convenient due to my current location. Limited inventory.
JAMES JVery friendly staff.
PAUL Hvery helpfull people
JAMES Abest service ive ever had with u haul
WASHBURN RHad to wait for 30 minutes for the rental guy to get to the location Be more prompt
Gary BThe business was an auto mechanic garage. It was typically dirty, greasy and everything else one would expect from such a location. The proximity to my home was the reason I picked this location. There were no issues with the service.
Jason LI did not get a dolly with my truck and I was charged $10.00 for a dolly. There was no dolly in the truck when I picked it up but the truck was good, clean.
JOLEEN SI wouldn't change anything. I ONLY go there because the owner and guys that work there are always great and treats everyone professionally.
EUGENE HThanks a bunch, easiest drop off ever.
Meghan DUnderstaffed - very hard to find - poor signage- signed up on line and still took 45 minutes to pickup. The gentlemen that assisted me was pleasant, just overwhelmed.
Randy GHard to find. Poor location.
David Bpersonnel very friendly and knowledgeable and helpful
JAMES AThe gentleman at this location help me hook up the u-haul trailer to my car. I attached the chain and plugged in the breaks. I had to go back in the office and request dad he verify the correct functionality of the lights on the trailer. Other than that, the experience with just fine.
Dan RTruck was found not clean and the floor was wet. This was only noticed after furniture was put into the truck leading to some property damage. Bird droppings were also inside the truck.
horace mRead my comments above and take some action.
Scott PGuys we're very helpful getting trailer ready for me, will use this location only from now on!
Beth UThe owner has friendly and capable. The truck was clean and ready to go. This location is a bit off-the-beaten-path and a little tricky to find for out-of-towners.
Edmund GGreat location to rent a Uhaul. Jim is great to work with and have had nothing here but exceptional service.
stephen NJim Armstrong runs an excellent business and has great customer service skills. I will continue to do all my rental business through Jim for the foreseeable future.
Duane GVery friendly service.
Kirk SLeaked oil and water. ABS light would come on and go off. Renter knew about the issues before hand and did not solve issues before hand. Had to add fluids several times. Advised destination Uhaul location of issues.
Caleb BCustomer Service was outstanding.
Mary JFucking awful. Nightmare.
George DVery professional and helpful staff! Would definitely recommend this rental location.
JULIA MWe had to drop the U-Haul off on a Sunday evening as everyone was working on Monday. I had left a note on the front seat with my name, phone number and my confirmation number. I'm assuming all was well as the truck has been moved. Thank you for your service.
Sandra MWe set up our appointment to pick up at C&J Uhaul in Erie. When we arrived, we were rudely told that our truck was not there and "what did we want (him) to do" We were moving to Pittsburgh on that day due to a delay of a week because Uhaul did not have any trucks available (or supposed to be) until this day (June 29th). We were then directed to make a 40 minute drive to go pick up one in North East. Completely inconsiderate of the customer in the entire situation.
EMILY OThe truck was on empty when I got it and the guy didn't even look for damages on the truck and rude
BRIAN SGive directions as is hard to find.
MARJORIE MPut a sign out on the road so that people can easily find the place.
Michael GLimited Inventory. I wAS SENT THERE BECUASE I HAD A ONE WAY rental.
MICHAEL DDifficult to find. Better signage visible from main road is necessary
Judy SNeed more signage at the road to find the drop off location
ROGER SA sign on the from door would be nice. I wasn't sure where the entrance was when I had first arrived. All was good though everyone was curteous and easy to work with.
Matthew KI never received a contract and no one explained anything to me. They just handed me the key and showed me where the ruck was. When I picked the truck up it had a quarter tank of gas and when we returned a half of tank in there because that was what was supposed to be in it.
Jaynie SNot open but got phone response and it was located closer to home. Representative was professional and courteous but I felt nervous about leaving trailer without paperwork.
ELIZABETH Hauto transport would swey
DAVE GHelp when people are trying to unhitch their vehicle from trailer.
CHERIE SJim was great. Very helpful in an otherwise very tough situation. Thanks for the help.
john w