Customer Reviews for Arrowhead Self Storage Canyon Lake
(U-Haul Neighborhood Dealer)

Rating:

5.0

The only 2 issues were that the check engine light was on and the cab had a smell like a super strong air freshener. Other than that, everything was great!

Rating:

5.0

We used the uhaul app to drop off the truck. The location was perfectly fine, however we could not get the photo spaces on the app to work correctly. Not this locations fault but what might be helpful for ALL drop off locations is to drive up to a certain area and have a set of cameras take the photos for uhaul along with confirming return. Again no major problems. Thanks again

Rating:

4.0

The gentleman had great customer service. Very kind kind and tslkative

Rating:

5.0

The Engine light was on! But Other than that all was Fine. Aarons a Very Nice and helpful. Thank you..

Rating:

5.0

Aaron was amazing! Had a previous conversation on the phone weeks before the actual rental and he was professional, informed and courteous in both instances. I will definitely consider doing business with this location in the future as well as highly recommend this location to family and friends

Rating:

4.0

Agent was courteous and helpful.

Rating:

5.0

No need for improvement here, the staff are very kind,respectful, patient and knowledgeable

Rating:

4.0

A little pricey on the mileage charge, but otherwise a good value.

Rating:

5.0

The hours posted on the website was incorrect. The location is open on Saturday, The website said it was closed on Saturday. The phone number listed was not in working order.

Rating:

5.0

You can have the truck where you are supposed to have it so I don't have to drive 50 miles out of the way!

Rating:

1.0

People were not there - location was not open. Don't know why UHAUL forced me to go to a location that was 30 miles away from my final destination and was not open when there was a location that was open and two miles away from my final destination. The people that checked me out gave me an open return location, then UHAUL changed it to force me to go to a bad location. BTW - The 20' truck was disappointing - running lights socket for trailer did not work forcing me to travel only during daylight hours and a check engine light came on 100 miles from nowhere.

Rating:

4.0

The parking area is very small

Rating:

5.0

Personnel at arrowhead are very friendly and helpful.

Rating:

5.0

Great customer service!

Rating:

4.0

Smooth process. No delay.

Rating:

5.0

Laura was very prompt and helpful

Rating:

2.0

Truck made a noise for 9 hours i was in the road… i think it came from a/c or passenger window…. Rear driver wheel was bald….. customer service was excellent…..

Rating:

5.0

The ladies and gents were very nice, I couldn’t have asked for an easier move in!

Rating:

1.0

I had immense troubles with Uhaul throughout my entire experience, from being unable to actually collect my keys for over an hour once I had made it to the location to getting my dispatch settled. The employee at Arrowhead Self Storage, Laura K., was IMMENSELY helpful and I have nothing but great things to say about her: she took the time out of her day off to help me when no one else was helping. Uhaul dropped the ball on this one big time.

Rating:

5.0

Awesome service

Rating:

4.0

Super friendly guy running this location. Easy to return the truck.

Rating:

5.0

Great customer experience! I have a storage unit here and will be renting a 26’ truck in a month from now. Highly recommend this place.

Rating:

3.0

(1) Supposedly there is a "tow - haul" button to disengage when driving the truck without cargo. I diligently looked for 15 minutes but never found the button. If it exists, put a bright sticker on it. (2) The office phone number and physical address are printed on the contract but three times I dialed the number without success of connection. On the 3rd try, the recording stated: "This number is no longer in service." (3) Loading the truck at night, worked in dark. Accidently opening the passenger door caused lights in the cargo area to illumine - but had to leave door opened.

Rating:

5.0

Anthony was super super nice. He is so courteous and personal. He is the best.

Rating:

5.0

Originally was to drop off at 1645 Oblate Drive in Canyon Lake, but they weren't there and just told us to leave the truck parked on the steep incline with the keys in it, then hung up on us. Arrowhead stepped up to the plate and took care of the return for us instead and we are very appreciative of Arrowhead for doing so!

Rating:

5.0

Nothing. Everything was great from the people to the truck. Really great gas mileage for such a big truck. It actually drives like a van. Thank you.

Rating:

5.0

Only wish there was a closer drop off location, it is kind of crummy that I have to pay for milage and have to drive past other u haul locations to drop off.

Rating:

1.0

Was charged an additional 82 dollars some for extra day and some for going over allotted mileage, the man in austin said as long as we got it back the 29th before the uhaul closed it wasn't extra...got it there by 3:30 and lady in new braunfels told us at 9 am it was considered late.....they gave us 78 miles and my new house was within the range so I think they lied about the mileage to charge me more even though they got 250 from me the day I rented the truck. I WILL NEVER USE UHAUL AGAIN IN MY NATURAL LIFE.....NEITHER WILL MY FAMILY OR FRIENDS IF I HAVE A SAY IN IT

Rating:

5.0

Arrowhead location was great with excellent customer service. The U-Haul rental process definitely needs to improve. The after hour drop does not work and will not get passed location service. I am very dissatisfied we the whole reservation and drop process.

Rating:

5.0

N/C

Rating:

5.0

Thanks Lora for staying beyond closing to help us get our father in law moved on a very rainy day!

Rating:

1.0

This location did not have my U-Haul Keys available to me at the time of my pick up. They also did not help me through the proper check-in procedure. Because my keys were not available I could not pick up my uhaul until the next morning. I was over charged as a result of this and was told I would receive a call regarding my charges. I never received a call and had to end up calling myself. So my recommendation to improve your service is to make sure your third party locations understand that they need to have the equipment available for the customer on time and to have your representatives follow through on calling the customers when there is an issue

Rating:

5.0

Great experience! I highly recommend this location to rent a truck!

Rating:

5.0

You sent me a text message telling me to drop off at Buds Fleet Sales. I drove several miles to this address at 11 AM on Friday and found it closed. I then had to find another location to drop off the truck and trailer. Arrowhead told me they did not handle trailers but when I told them the situation they agreed to accept the drop off. You should never recommend Buds PERIOD..

Rating:

2.0

1. Within 1 hour of pick up, discovered the rear tire was punctured with a slow leak. This MUST have been fixed before renting out. 2. Had booked a10" van; you reneged at the last moment and gave me a 15' This costed me at least $100 in gas due to low 8/9 mph - This is on UHAUL not location.