Customer Reviews for Arrowhead Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arrowhead Self Storage

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Kimberly D. on

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Lori K. on

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Cindy R. on

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very helpful.

Jeremy H. on

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David M. on

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I made sure to return truck with slightly above gas amount than what I got it at and was charged $14 for fuel. I only drove 22 miles and didn't even use 4 gallons of fuel total. I have contacted the person but am very disappointed to have to go through this hassle. I have never experienced something like this from a car rental company.

Candi W. on

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Tammy was great to work with. She was very helpful to my needs and very courteous. She is a great asset to your team.

Rich L. on

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One of the best U-Haul locations I've ever dealt with. Great people and the equipment is always ready.

Umid R. on

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We received excellent customer service At this location. Thank you.

Harry F. on

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Tony S. on

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Online order sent me to wrong address. Tried to call posted phone number and nobody answered, never called me back. Just a lucky guess where to drop off the truck at another address. Good thing there where other trucks there or I wouldn't have known what to do, nobody was at that location either at 4pm on a Thursday.

Wallace P. on

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Nothing I can think of... the staff was friendly, helpful, and equipment was in and ready when we go there.

bill h. on

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Neil, took care of us. I would recommend this U-Haul location to everyone. Very reliable and fast service upon arrival. Bill Harrison

JOSEPH W. on

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I rented a moving truck and the guy at the store was awesome, but when I got the truck I took it to my house and stared loading it up when I went to start it it wouldn't start the battery had died Happened 3 more times ...I cannot blame the location or the guy working there just an unfortunate event that was a pain ...they were closed at 3pm and the issue didn't happen until After they were closed Thanks Joe

Kristina D. on

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It was almost too easy to rent here! Quick & simple...

bryanna w. on

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Sharon B. on

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The vehicle was very dirty inside and three pieces of trash on the floor in the back of the truck.

michael a. on

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good process

TODD C. on

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NATHANIEL L. on

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No one was there but the customer service rep on the phone was helpful.

Bill P. on

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I blew a tire 24 miles south of Oklahoma City on the drivers side of the trailer. I had a very difficult time contacting u-Haul emergency services. But with everything said after two hours we had both tires replaced on the trailer and we we're back on the road.

Louie M. on

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Just to be patient but the staff there is very hard-working

ROBERT L. on

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David C. on

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Stay open until hours are over

Ashley W. on

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Mark P. on

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Drop off facility was closed when truck was dropped off. I don't agree with the fuel charge of $5.25 but its not worth arguing over. I have a photo of the fuel gauge showing 7/16 full as well as the odometer. No biggie.

Jeff S. on

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Dana N. on

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Tyron L. on

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Excellent service and consideration from the representative who served me. I would use this facility again.

JIM M. on

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Teresa G. on

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Jonathan B. on

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WALLACE P. on

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No major problem, however, you were closed at 2:15 p.m. instead of 3:00 and I have a credit coming.

peter m. on

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Gentleman was polite and professional and had my paperwork ready for me when I arrived . This was an online booking and would use Arrowhead again for future moves .

Huey E. on

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william p. on

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Tried to return the truck at 1:15 in the afternoon the day before it was due. The door was locked, the office dark and a sign on the door said someone would be back at 1:45. I did not have time to wait so I left the truck and put the keys in the mailbox by the door. I went home and tried to call the number for Arrowhead provided on the U-haul website. A young lady answered and told me she answered phones for several U-haul facilities. Based on the noise in the background, she appeared to be working from home. She assured me I would get a receipt in my email. She was correct. There were no problems with the billing. However, I do not want to do business with someone with published hours of 9:00 - 3:00 only to show up at 1:15 and find no one available. There are multiple U-haul facilities relatively close to my house. I'll chose a different one next time.

Therman T. on

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The only issue I had was there was a lot of play in the steering.

daniel m. on

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COURTNEY T. on

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david s. on

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Pro rate your trailers

David L. on

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steve s. on

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Matthew K. on

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HONG L. on

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Megan C. on

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Marion B. on

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Very unorganized and long wait to get in and out.

george n. on

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Was closed during drop-off. Part of building is old barber shop. Not inviting and looks deserted.

Stephen G. on

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The last 2 to 3 times we have rented a uhaul the check engine light comes on about an hour after we get the truck. And when we call they only tell us it's why we pay for the insurance. The upkeep of the trucks leave a lot to be desired. The steering of the truck was horrible, way too much give in the steering wheel.

Debbie A. on

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Very friendly, didn't charge any bogus damage will trust in future

aaron j. on

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Maybe a couple of free boxes?

Scott S. on

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Diana F. on

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Cynthia G. on

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jason b. on

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Sam S. on

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You had the truck ready when you said you would. The office lady was very nice and helpfull.

Corey C. on

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Ryan F. on

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Rose W. on

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Great Customer service

Nicole L. on

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The inside of the truck had leaves and grass in it, I had to clean it out when I was done to avoid the $25 fee for leaving it dirty. I had great customer service though, the man I spoke with was friendly and very helpful.

Kelly R. on

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HUBERT W. on

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John S. on

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Great customer service. No problems at all.

Marie M. on

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Diana M. on

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Laura K. on

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The gentleman running the place was very nice consider how unorganized I happened to be at the time.

Nathan P. on

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james s. on

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I like the location

JIM M. on

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Richard T. on

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Accept cash

mary v. on

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FRANK T. on

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susan n. on

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Office was dirty.

Keilani F. on

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The man who helped me was very pleasant.

JOHN C. on

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ERIC S. on

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ROBERTA P. on

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john a. on

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clean up the place and organize, also this location is not at the address that is on the website.

Kristina M. on

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Staff was rude to me and other customers at the counter. Office was not organized at all as there were furniture pads and pamphlets all over the place. Did not have appliance dolly and was mad when I told him I decided against the insurance. The lady who did my walkaround rushed me out the door and barely gave me the time of day. I do not feel I got the truck I had reserved, I think I got the size smaller but was still charged for the one I wanted. I will never use that location again (it wasn't my preferred location to begin with).

scott n. on

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The last 2 times I have rented you switched to a different location than the one I chose and both times the location I chose had the trailer I requested. You need to improve your logistics so the customer is not inconvenienced.

William P. on

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Justin H. on

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Richard D. on

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rosendo g. on

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It was very fast and easy takes to the guy on the desk! sorry I am not good whit names . Thanks again .

Fredericka S. on

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There has got to be a better way to calculate how much gas is used, and how much we need to put in the tank after use.

JOSEPH M R. on

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Rhonda J. on

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make sure that the order can be filled, that was requested – make sure all items are available for the customer. The rental facility did not have the two furniture dollies that we had requested and reserved to pick up the same day as the truck.

Crystal W. on

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It's not this locations fault, but I have an issue with u-haul. They changed my pick-up location and NEVER notified me. Then when I called to voice my concern, I have never heard back. I was late to my movers and did not make it to one of my stops because of U-hauls issues. I want to be contacted in regards to this matter.

Verna A. on

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The receptionist was very nice and helpful. My move was due to an emergency and thankful for the speedy service I received. I didn't reserve my truck until the night before and they even gave me an upgrade and arranged for my pickup to be within 3 miles of my move. Thank you Uhaul.

Mihretab T. on

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I pay too much that not fare this is chiting me

Tom P. on

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Michelle G. on

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My intentions were to rent a van but none was available at that location. Had to get a truck.

TOM P. on

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Gary R. on

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Timely and quick to check in the equipment

David B. on

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micheal w. on

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Lawson S. on

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Bradley H. on

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Staff went above and beyond to help me with this reservation

james b. on

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Ordered a 10 ft. truck to pick up at 7 am in the morning on Monday Aug 1st ,during the week of july 25th for one way travel from KC Mo to Columbia Tn. Got a phone call on Sunday at around 11 am saying pick up had to be at 10 am Monday or I could pick up the truck on Sunday by 12 noon. Well that sure didn't fit my plans which were already in motion. Called Gladstone at 8 am on Monday morning , answering machine said office opened at 9 am so I arrived before 9 am and was first in line for 9 am with 4 more people in line behind me ready to get there vehicles. The problem U- haul rep. gave me the 7 am pick up time and I scheduled my loading helpers accordingly ,didn't work out so well. For a Monday and first day of the month when many people are moving because of apartment renting , the one person at the desk in Gladstone was not sufficient. The truck I received was 17 ' long not 10 ' , so gas mileage was an add to my expense. The truck was behind another vehicle and we had to search for it , as well the truck was not cleaned out and ready to go.The lady at the counter was polite and worked well under the mess she arrived to at 9 am. with 5 people wanting service at 9 am. Sure glad I was first in line. Took me over 30 mins to get my truck. Since U-haul is at the high end of charging the customer, I think we the public should have more quality service ! Thanks , will surely check pricing from other moving companies if there is a next time.

Aziz I. on

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Cabin of the truck was not cleaned. Dog hair was on seats.

BreAnna E. on

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I have always used uhaul for my moves, but this was the first time using this location. I was there for well over an hour. The trailer still had a few pieces of trash in it not really to big of a deal. The staff was my biggest issue just less than helpful and complained about being there.

Julie B. on

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Have staff there when store opens instead of a lot people having to wait outside for staff to arrive. Not taking an hour to get through the process of picking up vehicle. I did all the stuff online but those in front of me didn't. Maybe having a kiosk for that while waiting in line for those who didn't do it.

Tommy B on

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Did not need a storage unit, therefore, we did not use it after all. Thank you.

Lisa K on

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Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.

Erin R on

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Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.

Craig D on

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Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.

David W on

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Newer, secure, clean facility. Seems to best best value in the general area.

Steven C on

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facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.

Lorrie C on

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I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.

Lorrie C on

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Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.

Emily H on

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Everyone was very friendly and helpful. Unit was nice and clean.

mary s on

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Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!