Customer Reviews for Arrowhead Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Arrowhead Self Storage

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Eugene S. on

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Ronald J R. on

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Newest rental truck I've ever rented or seen - 600 miles on the odo!

Patrick R. on

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Need longer hours of operation

DONALD S. on

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EDWIN D. on

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Eileen O. on

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Melanie C. on

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Cheryl B. on

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David S. on

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Brett P. on

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KAREN M. on

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I planned to pick up my truck before the facility opened. I called the day before to make sure everything was set up. Upon arrival, there was no record of my reservation in the online system. I ended up paying my moving helpers for the two hours it took for the facility to open and create a new reservation for me. The "24 hour" phone number for the facility was not answered. On top of that, the employee at Arrowhead Self Storage was rude, nasty, and condescending. I cannot recommend them at all.

Robert b. on

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Deborah P. on

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The vehicle I was assigned to was EXTREMELY loud! When I mentioned it to the person at the location, he informed me someone has attempted to steal the catalytic converter and he had not yet had a chance to have it fixed. But, he said, it runs just fine. True, it did run fine but I was deaf for 2 days after using the vehicle! I feel that truck should not even have been considered rentable! I have used U-Haul and only U-Haul for every move over the past 30 years and have never had such a miserable experience. I am going to be moving my daughter in the next few months and am seriously going to look at other options. I certainly did not appreciate being stuck with this vehicle.

Michael S. on

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Breanna G. on

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Ted P. on

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Joseph l. on

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Keep doing the same. Great service.

Kevin A. on

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James L. on

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The location was great but when I called in to find out where my truck was going to be, the woman on the main Uhaul call center was extremely rude and not helpful at all. I may start looking to another truck rental company in the future. Customer service in all areas of business is extremely important to me. I was very disappointed in the call center.

Tom S. on

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carmelita p. on

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This particular. Uhaulcould have better area (larger) for parking the trucks. Somewhat small. Besides that, excellent service. Would recommend at any time.

DIANE M. on

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barbara s. on

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Daniel F. on

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Angela K. on

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Kimberly B. on

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Steve H. on

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TELL PEOPLE YOU CLOSE AT 3PM!

Michael F. on

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Charge me for the correct amount. I only drove the rented uhaul truck 18 miles. However, when my bill was emailed to me I was charged for driving 61 miles. I contacted the uhaul location I rented from immediately and they transferred me to customer service. I am still currently waiting to hear back if the charges have been corrected. This is a unnecessary inconvenience for me and should have been handled at the time I called to let them know I was overcharged for the rental.

Merrell Y. on

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Everything was great! Picked up a 5X8, in and out no hassles! Thank you.

Keith A. on

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daniel m. on

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Vehicle was very clean and was great on fuel economy. I rented a cargo van it was easy loading and unloading.

Stuart B. on

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Very helpful. No issues at all with the location.

Bobbie B. on

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Tell the customer to take a picture of the mileage & the gas gage.

Mark C. on

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Under-staffed. One person working on a Saturday morning when I returned a trailer. I was just given vague directions where to park it and provided no assistance in backing it into tight space next to a Lincoln. More staff needed!

LANCE R. on

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Angelia C. on

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Ralph C. on

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EARL W. on

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James G. on

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Charles C. on

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Nothing.Experience was better than I anticipated.Moving is not an easy job(especially when your 60 years old,but for the part that U-Haul played,everything went great!

Carl H. on

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Cargo area of truck was dirty. I left it clean.

Fred M. on

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jennifer s. on

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Joseph B. on

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The trailer had not been washed, there were light out. This was a small thing, just something of not, You need to take the Spanish off this web. If they can not speak/read write, English they should not have an American drivers lic. and should not be allowed to rent. GySgt. Joseph E. Barlow Jr. USMC (Ret.)

Kay D. on

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Ashley W. on

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Scott M. on

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This was the worst experience I have had in renting from U-Haul. Office space is dirty, cluttered, unorganized and dimly lit. The single office staff worker was rude and unattentive and was the only one available for any assistance. The trailer was dirty, both inside and out. Upon Check-In and return, there was no one to assist with hookup, safety inspection of lights and connection of trailer to towing vehicle. Also, on check-in/pickup, the office person (the only person at the site) left and locked the office, before I even had the trailer connected and checked over to pull off the lot. I would not recommend this location and will not be using again.

Mindy L. on

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I had originally called to see if it was possible for me to change the time of pick up to an earlier time and was told they couldn't find it. So they had to make a new reservation for me. The place I wanted was booked the date I needed so we booked at an earlier date because we needed the larger truck, then they told me that the place only opened at 10 when we tried to book for an earlier time. They said they'd offer me a discount for the inconvenience but it was up to the site manager. Went there to pick it up, found out they were actually opened at 9:30 am so we could have been there earlier told him about what the calls enter said he had no idea and said he would get back to me. Called the place again the next day to check on the outcome and the manager said he'd get back to me, never did and was charged full price after all that they put me through. That's the worse experience I've ever had with uhaul. Pretty disappointed.

TERRY S. on

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Tommy B on

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Did not need a storage unit, therefore, we did not use it after all. Thank you.

Lisa K on

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Neil was very nice and responds to emails quickly/professionally. He even let us move in after he had already closed for the day. The u-haul website however did NOT have the correct prices.

Erin R on

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Didnt end up renting from Arrowhead. After loading into our truck we realized we would need a bigger unit. Arrowhead didnT have anything available. They were very nice and recommended other locations.

Craig D on

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Although they didn`t have the size of unit I requested I was provided with a larger unit and given the price of the quote.

David W on

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Newer, secure, clean facility. Seems to best best value in the general area.

Steven C on

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facility is modern , easy to navigate,entering and exiting easy , seems very secure. staff was friendly and easy to work with.

Lorrie C on

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I had one reservation but when I was reserving in the process of using IE it reserved twice. However upon check-in Stg knew this so must repeat very happy with the service.

Lorrie C on

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Convenient location, very friendly polite personnel. Ease of access. Very happy with the process, would definitely recommend to anyone needing to store something.

Emily H on

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Everyone was very friendly and helpful. Unit was nice and clean.

mary s on

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Very nice manager, clean facility with good lighting. I wish all storage places were like Arrowhead!