Customer Reviews for ARS Fresno LLC
(U-Haul Neighborhood Dealer)

350 reviews

8300 Martin Way E   Lacey, WA 98516

(360) 339-6409

Location Hours

  • Mon-Sun: 8 am - 2:30 pm

Services at this Location:

Contact Us

(360) 339-6409

8300 Martin Way E
Lacey, WA 98516

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 2:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Did not inspect the truck, charged me for gas that was not mine, and did not provide receipts

Tracie Z. 
Rating:
2.0

Massively overcharged for the u-haul. They did not process a refund or adjust any of my pricing. I was literally charged for an in town trip and a one way trip given miss information from the location regional manager and the 1800 usual number not able to make any changes or book online with my Account was charged over $600 dollars not refunded. My in town location was not. Switched to one way. Was was over charged in the rate of $600

REGINA R. 
Rating:
4.0

They were friendly and helpful in correcting Uhaul reservations error that tried to charge us for 36k miles!

Dave P. 
Rating:
5.0

Customer did not leave a comment.

Earl P. 
Rating:
4.0

Remodel the office space , and the area where the employees conducts rental transactions. The employees are wonderful and friendly.

Alvin B. 
Rating:
5.0

Great customer service

ANITA V. 
Rating:
5.0

Customer did not leave a comment.

Carlton S. 
Rating:
5.0

Awesome service

Willie P. 
Rating:
4.0

Customer did not leave a comment.

Lynette T. 
Rating:
5.0

Very friendly and curious great people

REBECCA JEAN P. 
Rating:
5.0

Good Job! No complaints. Would come back! The guy that worked today always TRULY HELPFUL! #He needs a Raise.

Terrance B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN O. 
Rating:
4.0

The location was great, however the “$50 reservation guarantee” not so much.. I couldn't get my uhaul on time due to the system being down, couldn't check in with my phone and the location couldn't get in either, no fault of their own. When I called uhaul to discuss what they were going to do for me per their “guarantee “ now that I had gotten a ride there and now needed a ride home since I couldn't get my equipment and all they said was that I could go get it now, 30 mins later just as we had returned I had to ask for a ride back. There was really no solution offered on customer services end for my inconvenience which kinda sucked but it is what it is I guess.

Kendra R. 
Rating:
4.0

Customer did not leave a comment.

Devin S. 
Rating:
3.0

Not the site, but the UHaul website, it sucks! Unusable for someone who expects an intuitive and simple user interface. Did I say it sucks?

STEPHEN CARL A. 
Rating:
5.0

i WAS WELL TREATED ON BOTH THE PICK UP AND ON THE RETURN. NO COMPLAINTS. GOOD PEOPLE. THANK YOU MR ALVAR

Kenneth A. 
Rating:
4.0

the van cargo area was very dirty with dirt and some fuzzy particles, the cab itself was clean and well maintained

DEBORAH LYNNE M. 
Rating:
2.0

I was "d 50 cents a mile and when I went to pick it up it changed to a dollar a mile because of the holidays I had no other choice than to accept it This added $50 to my experience. Truly Bait & Switch Dan Kinney 360 480 3540

Daniel K. 
Rating:
5.0

Previous person who rented smokes in the vehicle as it smelled of smoke and there was cigarette ash throughout the interior. Truck was also dirty as there was trash inside the vehicle as well. Truck needs to be thoroughly cleaned and smoke smell needs to be gone.

Matthew S. 
Rating:
3.0

I rented added a utility and furniture dolly to my request but they weren't in the truck in pick up. So basically, I got charged for equipment that wasn't included.

Nicole P. 
Rating:
4.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

PAULETTE H. 
Rating:
2.0

Trucks werent secure this caused problems later. Place was hard to get into and out of with the one way turns to the street and how busy the area is. Employee was not much help when I discovered a problem. He just told me it was ok. Finding out later the problem could have cost me my life. It took quite abit of time to check the truck out. Unlike other u-haul places during covid it was not easy. I have rented uhauls alot and on a scale of 1-10 and ten being best uhaul place this rates 1 for worst uhaul place to get truck from.

Karen S. 
Rating:
4.0

Customer did not leave a comment.

ADAM M. 
Rating:
4.0

Customer did not leave a comment.

Natalie J. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

KATHRYN M. 
Rating:
5.0

Customer did not leave a comment.

Laurie C. 
Rating:
2.0

The check engine light was on in the uhaul and the vehicle drove poorly with smoke coming from the exhaust.

Kylie P. 
Rating:
3.0

Be certain to get all documentation. Customer service is via overworked convenience store employee.

Jerald S. 
Rating:
2.0

Wasn't cleaned at all. Very dirty.

Megan M. 
Rating:
3.0

Still waiting for my paperwork showing me what I paid please send

Danny W. 
Rating:
5.0

The young lady who helped me was extremely nice, helpful, & knowledgeable. She was very outgoing & friendly. Overall it was a good experience as everything went smoothly with the cargo van & my move.

Stephen O. 
Rating:
5.0

Customer did not leave a comment.

Kushal B. 
Rating:
5.0

Customer did not leave a comment.

Kate S. 
Rating:
4.0

Customer did not leave a comment.

JOHN D B. 
Rating:
5.0

Customer did not leave a comment.

JR BUNN D. 
Rating:
4.0

oil was low needed to add 2 quarts other wise ran fine and was clean

RAYMOND K. 
Rating:
5.0

Very helpful!

ANN R. 
Rating:
4.0

Customer did not leave a comment.

ALVIN B. 
Rating:
4.0

There were some hiccups but the staff, including the manager Adriana (sorry if I am a little off on name) were incredibly helpful and understanding and I would return.

NICHOLAS JOHN G. 
Rating:
1.0

The van was previously used to haul horse or barn equipment or something similar and stunk. I understand we are in an epidemic but there doesn't seem to be any cleaning process at this location.

William S. 
Rating:
5.0

Easiest pick up and drop off ever. Thanks

JULIE N. 
Rating:
5.0

Service was speedy and organized.

Aaron H. 
Rating:
3.0

Customer did not leave a comment.

Roman H. 
Rating:
2.0

I preregistered online & gave all necessary information to "speed up the process" but the rental clerk at pickup site said he couldn't find my reso, then he didn't know anything about the call I received from U-haul saying the location didn't have a 10' trk & was upgrading me to a 15'. He charged me for a 15' trk & said "they'll figure it out when I returned it". But "they" didn't & I was charged for a 15' trk. The online reso & equipment worked fine but the people at the pickup & return sites were less so.

Keith T. 
Rating:
5.0

Customer did not leave a comment.

Mario N. 
Rating:
5.0

Customer did not leave a comment.

ALVIN B. 
Rating:
3.0

I told Sam the gas wasn't filled. He said it was when he looked at it. I put more than it had. I want to be reimbursed.

Mark G. 
Rating:
4.0

This was the second time using this location and the process was easy. No real improvement comments.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

Aleksia R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Compared to the last experience I had from Uhaul (employee rear ended the truck I was turning in while I was attempting to get out and said "my bad" and walked away) I'd say that this was light-years better than that. My truck was clean and my service was Excellent! Will continue to rent from this location only

Jamone B. 
Rating:
5.0

Customer did not leave a comment.

Zahra H. 
Rating:
5.0

Customer did not leave a comment.

Guy D. 
Rating:
1.0

No key dropbox like they told me there would be, and no 24/7 drop-off. The website was extremely misleading.

Rayna B. 
Rating:
4.0

Nothing we had a good experience

Tommy W. 
Rating:
5.0

Nothing! Everything was smooth and easy!

James S. 
Rating:
5.0

Customer did not leave a comment.

Marcos D. 
Rating:
4.0

There was alcohol in the truck from the previous user. The windows were not rolled up all the way.

Shelley J. 
Rating:
5.0

Customer did not leave a comment.

Bobby J. 
Rating:
4.0

Customer did not leave a comment.

linda W. 
Rating:
5.0

Customer did not leave a comment.

Manuel B. 
Rating:
4.0

Customer did not leave a comment.

Julian H. 
Rating:
5.0

Customer did not leave a comment.

Rasaja H. 
Rating:
2.0

This is only my contract.. It is not my reciept... Please?

Steven T. 
Rating:
2.0

Poor customer service at this location. Slow to help me out, they prioritized the stores customers over the UHAUL customers, as well as did not point me in the correct direction to find the correct truck so I had to walk around the parking lot trying to find the correct truck. This location also closes very early, 2:30pm I believe, which makes you have to do your own check in which includes taking multiple pictures and inputting all of your own information. It is much more convenient to be able to just drop the keys off and go about my day. I have never had issues like this at any other UHAUL location.

Joseph R. 
Rating:
5.0

I rented a pickup for about six hours of use. The car had only 1/4 tank of gas and the cab needed to be wiped down as it was not clean. The outside of the pickup also had dried dirt on the tires and wheel wells, as well as dried mud splatter on the sides.

James N. 
Rating:
5.0

Customer did not leave a comment.

Sunshine C. 
Rating:
5.0

Super friendly staff. Quick in and out rental.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

Zhibin W. 
Rating:
1.0

The truck had been unlocked, front and back, with the drivers window left down. The back of the truck had been used as a restroom. The feces was splattered down the wall and the toilet paper was still laying there. INEXCUSABLE! Since the window was left down drivers seat was like the kiddie pool. The door pull was completely filled with water. I did an external inspection with pictures, but the battery went dead before I got pictures in the back. I had paid movers through your link, waiting, or I'd of gone somewhere else for the truck! So I had no choice but to used this foul, truck with bio hazards/human waste to move my nice things. When I returned the truck was told "We have a huge homeless problem." Told them, not my problem. If they know it's an issue lock them up! Contact PNW movers if you want verification of the condition of the vehicle. PS link didn't work to view my statement. I completely expect to be refunded 100%

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Provide the same quality truck and pleasant service as you did for me.

Gary D. 
Rating:
5.0

App is a little non-user-friendly

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Mariana R. 
Rating:
5.0

The clerk's were so helpful. Their prices are great and they make it so easy to read the contract. They are helpful with all the sizes and travel time.

CAROLYN L. 
Rating:
5.0

The rep was very courteous, which is great in the days we live in.

Ronald R. 
Rating:
1.0

Truck was filthy inside driver compartment and box. Fuel was lower than what the paperwork said.

Rick S. 
Rating:
5.0

Keep up the outstanding service.

Francis P. 
Rating:
1.0

There were no clear drop off signs nor any indication as to the location of the drop off box

Antoine D. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Gail P. 
Rating:
5.0

nothing

KENNETH Z. 
Rating:
4.0

Very courteous and capable. They had problems with their UHaul computer and this delayed my check-in about 15 minutes. Otherwise, everything went fine.

Gregory S. 
Rating:
3.0

Used the mobile check out and check in and it was very easy! Having a drop box for keys would be nice. I had to give to the gas station cashier and I was a little weary

Kristan C. 
Rating:
4.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Wonderful experience. Plenty of easy access and parking. Helpful staff. Easy to find.

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Lauren K. 
Rating:
4.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

I apologize I have forgotten her name, but the female that you have manning the u-haul counter is fabulous at her job

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Danny W. 
Rating:
3.0

Horrible customer service and assistance. Misinformation provided at every turn.

michelle L. 
Rating:
4.0

Customer did not leave a comment.

Kimberly G. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

My first reservation which was placed on line with Dupont Pharmacy was abruptly cancelled by a pharmacist that day. It through a monkey wrench in my moving plans. This vendor in Dupont must NOT be allowed to provide U Haul services in my city of Dupont. He does not know U Haul online business practices. He is unprofessional and needs to be reported to the BBB. I expect a call from U Haul management as promised. John DeVita

John D. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

Facility was in a gas/convenience store. That's no problem except they had only one guy running the place. He had to run back and forth while renting the van and ringing up customer sales, and it didn't seem like he was well trained on rentals. FWIW he blamed it on the slow computer. It took a half hour to pick up the rental and we were the only ones renting. On return there was also one woman operating the entire facility. She was unable to process the return so I had to leave a bunch of info and she said they'd call me the next morning. I wasn't very happy because I wanted the van checked out just in case something happened to it overnight. I didn't want responsibility for that. She said she'd walk around and look at it later. Not confidence inspiring in the least. The next day I received no call from them, but late in the afternoon I received the final receipt via email. So it all worked out but the experience was not exactly confidence inspiring. The van was a Chevy Cargo Van with 10k miles on it. The steering felt like it was connected to the front wheels by a rubber band and it wandered all over the road. Not sure if the bad steering was specific to this van, or to this model van, or to vans in general but it was pretty crappy. I'd never buy one of these for sure but it did get the job done in relative comfort and for that I am grateful. I never received so it took quite a while to process the paperwork

Ken S. 
Rating:
4.0

Customer did not leave a comment.

Rebecca L. 
No reviews have been submitted for this location.

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