Pam And Denise Were Both Great, courteous, and knowledgeable.
Al S
Customer Reviews for Arthurs Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Improve the visibility of the key return in the door
Lee MDenise Campbell was very polite and helpful during my experience at this location and she’s just a wonderful person.
Silas CPam at Arthur's Self Storage in Green Brook, NJ was incredible. She was so helpful, informative, patient and understanding through the entire process. I highly recommend this UHaul location, and will be using them in the future!
Kathryn MI was over charged with mileage, I was charged for driving 117 miles, when I drove only 25 miles. I have a pre picture of odometer and. Office manager Denise agreed there was an error in billing. How will I get reimbursed. 🤔
Gus BManager on duty was excellent. Best customer service in a very long time.
Danielle CDenis at Arthur Storage provide all the necessary details required for me to avail and use the equipment.
Sachin KThe two ladies that work there, Pam and Denise are the best! They are the pinnacle of customer service. They explained all the charges, and how the rental works, and made it very very easy. I was happy I was able to leave my car overnight in a safe parking lot.
Jennifer FExcellent customer.
Debra BWe have a problem finding the place; but otherwise was great
Luz MSuper friendly staff who were very helful
Yash NBetter street signage to help people find it. Location is on the backside of a building not visible from the street
Ronald FDenise was excellent and very helpful.
Steve JI can never get the equipment-check-back-in process to work on the website upon returning the vehicle. The part of the website used when first getting the vehicle (drivers license and then inspecting the vehicle) works fine. It is just the check-in upon return that I have trouble with. All three of my last rentals, in different states.
Stephen PLocation was good, but my online reservation was messed up by Uhaul and I was unable to pick up my vehicle when scheduled. This completely defeated the purpose of scheduling a 24/7 pickup time and screwed up my moving timeline. I will never use the online reservation system ever again!
Karen LVery pleasant and professional! Excellent experience
Joseph CExcellent service, knowledgeable staff
ARISTIDE KI liked the van and had no issues. I wish they had bigger trucks to rent but it’s okay.
Stephanie FI think the customer service agent who gave me the truck did an awesome job telling me the rules and policy and everything turned out great.
Ronnie GMuy buen servicio
luis gHad an excellent experience with Arthur's Self Storage! Would highly reccomend and will be my go to again in the future!
Zachary DWoman at the front desk was courteous and customer focused.
David TI rented a truck and Denise made it so easy. She was very helpful and caring. Took her time to explain everything to me and I depreciated that so much was having a rough day so she made my day so much better. Uhaul is very lucky to have her. I would definitely rent a truck from here again.
Pamela CThe app did not work. I had to wait for store to open.
Michael CI did a mobile pickup which could have been convenient, but I spent like 45 min trying to start the truck. I tried calling customer service but they had over a 30 min wait. Finally the lady at the office arrived for her shift and came to me. She said to not insert the key all the way but like in a condescending "are you stupid" kinda way. I mean, my previous cars had turn key ignitions. I insert the key all the way in and it turns, which I would think is how it should be. But I never had to use a car key like a lock pick so no, I didn't know to do that, lady. Maybe this is a common thing with turn key ignitions that a lot of people know about - sorry I didn't. Or maybe the thing is just defective. Either way, it's not cool to talk to people, let alone a customer, that way.
Edward PContinue doing what you are doing
TAMMY FThe ignition key did not always work to start the truck. This situation made for some tenuous moments when I was some distance from Green Brook.
Lynn FHave updated lists of mover help. I've had nothing but great experiences with UHaul, but have had nothing but last minute cancellations with the movers we hire through UHaul. They can't be relied on, and it brings the company down.
Erin MStop advertising a low price and then adding ridiculous charges for things like folding the blankets when you return the truck, convenience fee for you to check the truck back in if I'm not able to do it on my phone because your office is closed, etc. etc. Used up a valuable 1/2 hour of our time to run us through all the B.S.; fix the ignition for the key
Mary WThe attendant by the name of Denise was rude and unprofessional. She has an attitude problem the needs to be addressed.
HABIB AWhat a nightmare! I booked once & uhaul changed the location. Had to cancel & rebook. Pick up was ridiculous, the woman who confirmed my identity was extremely rude when calling my contact. Took 1/3 hour to confirm me. Then I returned an hour early and was charged full price. Never again, easier to use Home Depot
Colleen EI booked my cargo van the day before I wanted it, and everything was extremely smooth and professional. I highly recommend this location - Denise and Pam were both great.
Heather RThis was my first visit, Pam was great, she exercised great customer service skills and was easy to talk to. She was also very knowledgeable. Thanks Pam.
Loris CThe folks there were super nice and extremely courteous. They even called day of to let me know that the van was return earlier than expected so I could get it earlier if I wanted. Very professional.
Robert BEvery thing was great, clean & ready for pickup on time. Pickup & return very easy.
Karin BGreat reservation process, good communication and confirmation. Easy peasy pickup and drop off. Good value, great convenience
Kevin HVery nice customer service
Hasanuddin KThe uhaul online pickup experience is horribly painful !
Donald DStaff was wonderful. Renting was easy and very affordable. We would definitely use Aurthers again!
Laura KSo far so good
ALEXANDER TBad customer service. Booked appointment for near location Stelton rd, Piscataway. However, later got call 10 inch truck is not available to this location. Just wastage of mileage. If I know before I book appointment online, will go for competitor truck rental service.
PRAGNESH PThese guys were great - can't say anything except keep doing what you're doing!
Stephen MBoth Pam and Denise were friendly, helpful and went above and beyond! The van was amazingly large in capacity, comfortable, new , drove easily, had all the technology bells and whistles. Saved myself thousands of dollars from the movers cost, would totally do again!
michelle dN/a
Stephenie FThe lady at the desk was not friendly at all.
Laurito MBe Great if uHaul will consider increasing the fleight numbers at this location. Thanks Ms. Denise.
BISHOP IThis location is awesome as usual.
ANTHONY GThere were dirty wipes left in the vehicle...and some dirt in the back bed as if it wasn't cleaned out. As we did the walk around she admitted to not cleaning the truck. During COVID this is not ok. As I got in I took pictures of dirty wipes as she yelled at me saying to let her move them. Its too late for that if im already in the truck. The back middle break late and framing was missing, she advised that someone stole it and wouldn't allow me to write that on the contract...I had to take pictures on my phone as proof so that I wouldn't be charged for it. Her over all demeanor was that she was doing me a favor since u haul was there secondary company.
Megan ODenise, who works at this location, was extremely rude and is not the type of employee who should be interfacing with customers. She also refused to wear a mask when I was in the office - saying I needed to, but she did not. Lastly, the truck shook severely when braking and probably needs alignment or new brake rotors. Felt very unsafe. The inside windshield had not been cleaned in a very long time (if ever). The mobile app experience did not work as it should have and I was unable to obtain the key without having to go in the office and speak to angry Denise.
Christopher MDenise and Pam are really helpful. Thanks!!
George WThe online return steps need to be edited. Step 1 is to drop the key in the key box. Step 2 is to take a photo of the gas gauge and mileage. How can I verify these items when I have already returned the key?
Glenn GNothing, much easier thanother rental companies and way better than Home Depot!
Michael WOkay look everything went good but the app? The APP, sis?? Tells me to drop the keys off into the dropbox and then proceeds to tell me to turn the van on to check the fuel. Turn the van on. On. The van. On. The van. Which I need the keys for. The keys. The keys which are behind a locked door. Just out of reach. Felt like some kind of zombie trying to stick my hand in there and flail around to retrieve them only to ultimately fail miserably all around. Ultimately it didn't matter but a buncha clowns wrote those instructions.
Teresa BGreat Service by Arthur’s
Scott NThe service desk person was very rude and inpatient.
chienneng c