Customer Reviews for ASAP Towing Service
(U-Haul Neighborhood Dealer)

163 reviews

1483 Sierra Hwy   Rosamond, CA 93560

(661) 528-4309

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(661) 528-4309

1483 Sierra Hwy
Rosamond, CA 93560

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AMANDA R. 
Rating:
5.0

When making a reservation online, it should be disclosed as to which locations only rent for local or one-way trips. My reservation was changed because of this.

Edward H. 
Rating:
5.0

Staff was knowledgeable helpful and professional

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

JESSICA N. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
3.0

Customer did not leave a comment.

Katlyn S. 
Rating:
5.0

Customer did not leave a comment.

Marcus R. 
Rating:
5.0

Service was excellent! Bridget was very thorough and made it super easy to check in and drop off!

virginia S. 
Rating:
5.0

The lady was very nice and helpful. I didn't catch her name.

TABITHA B. 
Rating:
4.0

Customer did not leave a comment.

Teresa S. 
Rating:
1.0

Real bad bad customer service

ANA R. 
Rating:
3.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

Very customer service oriented and easy to work with. Pleasurable experience.

Christy M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
3.0

Make your websites show rentals with taxes included. So payments will go smoother. Or allow sites easier to allow for 3rd party locations to accept cash or more than 2 credit cards if needed. So it will not take 5 hours to get a reserved rental.

ROBERT C. 
Rating:
4.0

Shortage of trucks in the local area forced me to use a smaller truck! The closest truck was 100 Miles away from my location that is BS

Keith M. 
Rating:
5.0

Customer did not leave a comment.

Tim O. 
Rating:
5.0

Customer did not leave a comment.

JOCY P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH O. 
Rating:
3.0

Internet service was unavailable at check in so pick up took longer. Only had 6 pads instead of the 12 reserved.

Jeffrey W. 
Rating:
5.0

The customer service is always A-1 when I patronize this location. I would love if they had the open bed pickup trucks.

Norman A. 
Rating:
4.0

I was told my credit card didn't go thru and gave a different one and both were charged. Still not refunded

Brenda D. 
Rating:
1.0

Over charge

Sam S. 
Rating:
4.0

The place had closed at 5:00 pm around when I had arrived. The lady was nice enough to check the truck in anyways even though they were closed.

Robin P. 
Rating:
5.0

My reservation was change to multiple different locations. I was given an incorrect price quote for the truck pick up over the phone. You did not have the appropriate size truck for a single trip. Also I had requested a one way move and some how ended up in a round trip contract which required me to do the same drive not only twice because of the truck size but a 3rd time to drop the truck off. I truly feel that having an option to assist customers who are planning a one way trip can have peace of mind in knowing that they can return their truck at the closest Uhaul facility without being charged an extensive fee would benefit your customers. As for the cashier who assisted me with the rental she was very friendly professional and helpful, but she to was surprised that the contract I had required me to return to her site seeing as how it was suppose to be a one way move out of kern county and into Los Angles county. I am sorry to say that my previous experiences with this company have been outstanding and that following this experience I will not be using Uhaul services in the future

SARA O. 
Rating:
5.0

Ms. Luna was amazing she filled my order! Very easy to talk to! Exceptional customer service!

MiMe J. 
Rating:
2.0

Location had no internet connection and it took over an hour and five phone calls to rent my equipment, despite having done the rental and check-in online in advance. The lady was nice, but I did not have an extra hour to wait around for system glitches that day.

Joseph A. 
Rating:
5.0

The lady there was very nice and helpful. She was great!

MELISSA S. 
Rating:
5.0

Customer did not leave a comment.

Alice A. 
Rating:
3.0

Customer did not leave a comment.

CELESTE P. 
Rating:
3.0

Customer did not leave a comment.

Jeannette Aureli R. 
Rating:
5.0

Customer did not leave a comment.

Norman A. 
Rating:
4.0

Customer did not leave a comment.

Martin C. 
Rating:
3.0

Customer did not leave a comment.

jack D. 
Rating:
5.0

Customer did not leave a comment.

amanda T. 
Rating:
5.0

Excellent service from Bridget . Very helpful and polite !

Salvador J. 
Rating:
4.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Mycheal D. 
Rating:
5.0

Customer Service was nice and very professional.

Taiwan J. 
Rating:
5.0

Customer did not leave a comment.

camille K. 
Rating:
5.0

Costumer service was awesome!!

Yolanda L. 
Rating:
5.0

Customer did not leave a comment.

R L L. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Keep up the great customer service!

KIM C. 
Rating:
5.0

I love this location! It is the 2nd time I have dropped off at ASAP Towing and they are very friendly helpful and actually seem happy to help. A real old fashioned customer service attitude.

Sylvia E. 
Rating:
5.0

Bridgett Luna is an awesome dealer for u-haul.

Nancy J. 
Rating:
5.0

Bridget is wonderful. She had the truck I needed, she was helpful and provided excellent customer service. How refreshing!

KIM C. 
Rating:
5.0

Customer did not leave a comment.

Tamera G. 
Rating:
5.0

They were very helpful and friendly. I would definitely choose this site for my next pick up or drop off.

Sylvia E. 
Rating:
3.0

Make sure the fuel is what the paperwork says

Tamanika H. 
Rating:
5.0

Customer did not leave a comment.

Emily C. 
Rating:
4.0

Customer did not leave a comment.

Victor A. 
Rating:
4.0

The palmdale u-haul reps and the agents i spock to over the phone on the pick-up day & days prior, I'm very unhappy with them and the way i was treated. They gave my truck away while i was In route to the location in Palmdale to pick-up the truck i reserved over a wk prior. Stating that they called my phone 3 times. Yes they did call but i was driving to there location its against tje law to talk on the ph while driving so i don't answer my ph while driving, the man i spoke to said i was 3hrs late but i was 40 mins. Late not 3 hrs. I even had live chat conversation with U-Haul representatives to make sure the truck would be available when i needed it and at a location near me. This was a Horrible experience and I don't know if I'll ever use U- Haul again because of how disrespectful i was treated. I spent alot of money with your company and should have had a smooth transaction and not had to drive 26.5 miles away to pick-up the truck when i had one reserved 8 miles from my house.

CONNIE L. 
Rating:
5.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

Agent at the pickup location discovered error in the Reservation that took 30 minutes extra time. Reservation showed two (2) destinations. Reservation showed incorrect destination Massachusetts. Reservation also showed correct destination Bakersfield California. Error was not correctable by Agent so it was cancelled. New Reservation was required. Extra time to find error, cancel Reservation and create new Reservation took about 30 extra minutes.

Marlon F. 
Rating:
5.0

Amazing customer service!

ALEXIS P. 
Rating:
3.0

Not this location, but "U HAUL" overall is far far too expensive. Overcharging, gouging is what I felt my experience was.

debra G. 
Rating:
5.0

The best

Mark H. 
Rating:
5.0

The service was great. Thank you for being so kind.

Rodger D. 
Rating:
3.0

Customer did not leave a comment.

HAROLD C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Christine B. 
Rating:
3.0

The place I originally reserved my truck was down the street from where I was living. Apparently someone stole the truck then they said my reservation had been canceled witch I never canceled. Finding all this out on my moving date was very stressful plus I had to drive 30 miles out of my way to pick up my truck then back track wasted time I didn't have. At least the lady at the Rosamond location was nice and gave great customer service. Very frustrated and disappointed in my experience as a whole.

Marjorie J. 
Rating:
5.0

Friendly service, on-time service.

Sky Y. 
Rating:
3.0

Clean cab of truck

Gary V. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
4.0

Charge less per mile

gerardo G. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
1.0

I returned the truck with well over the 7/8 of fuel required, the tank was nearly full. However the fuel gauge took some time to give a correct reading, so now I am being charged since the reading taken by the staff was much lower than how it was actually returned. Won't be returning to this location.

Carl G. 
Rating:
1.0

Customer did not leave a comment.

Shahrooz S. 
Rating:
4.0

Customer did not leave a comment.

Stephen G. 
Rating:
3.0

Customer did not leave a comment.

Pamela O. 
Rating:
3.0

Give better mileage rates .

Todd A. 
Rating:
5.0

I have no complaints, the receptionist gal that processed our rental was the sweetest lady! We were having the weekend from hell trying to use U-Haul and she was so informative, patient and friendly! thanks so much! I wish I knew her name!

Ashli N. 
Rating:
5.0

These ladies gave us water and were very nice and concerned with heat outside

SANDRA S. 
Rating:
5.0

No need for improvements staff was friendly easy process for truck rental

Arasely W. 
Rating:
5.0

Customer did not leave a comment.

Benjamin O. 
Rating:
4.0

Customer did not leave a comment.

Chris P. 
Rating:
5.0

Customer did not leave a comment.

Lilia L. 
Rating:
5.0

Customer did not leave a comment.

Tracy A. 
Rating:
3.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Great staff at ASAP Towing Service was very friendly and able to reserve the trailer for me during a walk-in request. Thank you.

Cyril C. 
Rating:
3.0

Not a criticism, just a small office in a automotive garage and towing. Office is clean and great customer service!

Patrick K. 
Rating:
3.0

Updated computer programs

laurenzo W. 
Rating:
5.0

The truck had a lot of power up hills, I loved that.

john C. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
3.0

The employees who are at this location is the only reason I would recommend this location. They were very professional and personal.

JAMES S. 
Rating:
5.0

Just keep upo the good work

BEAU D. 
Rating:
5.0

Why can't all the U-Haul centers operate the way this one does. Guaranteed nothing but positive profits if they did!!!

MICHAEL G. 
Rating:
5.0

The service was excellent.

MARJORY P. 
Rating:
5.0

Customer did not leave a comment.

andani S. 
Rating:
4.0

Customer did not leave a comment.

Cherie G. 
Rating:
3.0

Office hours are pretty slim. I tried to return the truck at 3 pm on a Saturday and no one was there.

Jacob L. 
Rating:
2.0

The truck was below half a tank of gas.(ie I have a pic) the truck had a bad smell to it.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
1.0

My overall experience with U-Haul was terrible. I made my reservation a week in advance, and my pickup was still managed to be extremely inconvenient. My original pickup location did not have the truck I reserved so they sent me to another location. Once I arrived to that location, they once again, did not have the truck I originally reserved. They finally sent me to another location which was miles away, but I desperately needed the truck so I agreed to drive farther for the truck. I was promised a discount but once I was charged and took a look at the receipt, there was no discount applied and I paid what I was originally going to pay anyways. Overall, very poor experience.

Beyrin H. 
Rating:
3.0

The representative was professional and courteous. Convenient location.

Jeffery H. 
Rating:
5.0

Let us know where the switch for the cargo area is.

Manual D. 
No reviews have been submitted for this location.

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