Customer Reviews for ASC Auto LLC
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of ASC Auto LLC
Juan G. on
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Austin S. on
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John M. on
Let me start by saying over the last 2 years I’ve most likely rented 15-20 times from U-Haul. I needed a enclosed trailer for 5-6 hours. I had to drive just under 100 miles each way to pick up cabinets I had ordered. I went online to reserve an enclosed trailer for rain reasons only. I had a open trailer and I drive an F250 Super Duty with an 8’ bed. It would have fit in my truck. It would have fit in my open trailer. Only rain worries had me rent. I selected the 6x12 enclosed trailer and a U haul dealer I’ve used. When my rental confirmed it appeared to change me to a different U-Haul. I looked and it was just a mile or so further. I looked at the facility and everything began to change. I read some reviews on line and thought this is horrible! I switched it somehow back to who I had selected. When I show up to pick up rental, the guy tells me it isn’t this facility but changed to this junk yard down the street AGAIN!!! I pull up email to see contract again, he’s right, it’s switched back again!!! I drive there and it’s little more than a junk yard! There were a total of 3 pieces there of U-Haul equipment. One was a car dolly, one was a sport trailer, which was laying across tongue of the 6x12 trailer I had reserved. I had reserved for pick up at 9am. No one is there! Sign on door states “open by appt only.” The entire area was littered with open cans of cat food. I called the number on door and did not receive an answer. I stood around taking this all in. I’ve used U haul since my Marine Corps days in the early 80s! I can NOT believe this place is a U haul dealer! By far the worst experience I’ve ever had with U-Haul!! I now drive back to other dealer. He tries calling them again. No answer. He leaves a message and then starts trying to find me trailer. Begins telling me there appears to be no other enclosed trailers in the area available when his phone rings and it’s this other place calling back. She begins telling him they are only open by appt. He explains I’ve had a reservation two days and a appt to pick up at 9:00 am and had been there and no one is there or answers phones. He said she mumbled something and hung up?? He starts looking for a trailer again. She calls him back and says someone should be there soon. I drive back to the property and make my way back to office. Again, cats and kittens all over. Cans of food open all over out front of office doors. Entire area smells of cat urine. In office same as outside. Different age kittens, etc. He can’t do rental contract , takes my drivers license and credit card, takes photo of both and sends to this women somewhere. She produced some contract . Sent it back. Took a while to get trailer lights working on my truck? The guy helping me now tells me I can just take trailer without working brake lights. I tell him no, I have to go about 100 miles each direction and I need the lights working. I finally get them working. I take off and my wife and