Customer Reviews for Assertive Paint Works and Collision
(U-Haul Neighborhood Dealer)

118 reviews

515 W Plaquemine St   Jennings, LA 70546

(337) 824-9811

Location Hours

  • Mon-Thur: 10 am - 3 pm
  • Fri-Sun: Closed

Services at this Location:

Contact Us

(337) 824-9811

515 W Plaquemine St
Jennings, LA 70546

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 3 pm
  • Fri-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Fast, friendly and professional!

Philip L. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

joanne M. 
Rating:
4.0

I needed a 5X8 trailer and there wasn't one in southwest Louisiana. I had to get a 6X12 of course it cost extra, and I only filled the floor. But…..

Chuck N. 
Rating:
5.0

This location with Amanda was the ONLY location in Southern Louisiana that was able to help me after the reservation system failed to reserve a trailer for me at the original location 50 miles away. Amanda did a wonderful job and was very helpful.

Edmund B. 
Rating:
1.0

Equipment and pickup location required adding 100 miles to get the truck after reserving a truck weeks ahead of time. Horrible service. Remote pick up took forever in 100 degree weather in a weed infested lot.

Marcus S. 
Rating:
4.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Location was very easy to pull into and the staff were friendly and helpful

Marcie N. 
Rating:
1.0

I have used Uhaul 3 times in the past 2 years to move out of state & this was by far the worst experience I have ever had. First, I reserved the uhaul almost a week in advance. Someone was supposed to call me by Saturday at 6PM to confirm. I never received the phone call. I tried reaching out to customer service Saturday & was on hold for 45 minutes, transferred several times, & then hung up on before I could speak to anyone. Second, I get to the first pick up location on Sunday to get the uhaul & trailer, the place is closed. I was supposed to pick up the uhaul at 10AM, was on the phone with 4 different people & no one could really assist me. I have two small children & we needed to be out of our house by a certain time on Sunday; which we couldn't be & we ended up having to pay our landlord additional money for not being out. I finally received a call around 12PM & he told me he could reserve the truck & trailer for me to do an after hours pick up but, it was at two different locations. Which at that point, I had to do what I had to do because, we were supposed to be on the road by 2PM. Thirdly, I get to the pick up location for the truck & the trucks are blocked in by another truck. Finally find the truck that's reserved for me, get in & it's on E; 0 miles. I had to use a gallon jug to go get gas & pour it in the truck before I could ever leave the parking lot. I also, had to drive from Jennings to Lafayette to get the trailer. That was an extra gas expense that I wasn't prepared for. So, a trip that was only supposed to cost me around $130 in gas ended up costing me $200. The truck was disgusting & smelled like an ashtray. There was dirt & dried mud everywhere inside. I had to sweep the back out before I could even load our belongings. I definitely would not recommend!

Maygan B. 
Rating:
1.0

Customer did not leave a comment.

Brett G. 
Rating:
3.0

Customer did not leave a comment.

Joseph S. 
Rating:
3.0

Two weekends in a row I was diverted to almost 50 miles from the original location the rental scheduled to be picked up. This imposed an additional 1.5 hours and more miles. Niort all equipment was provided which had been reserved.

Mark M. 
Rating:
5.0

Exceptional service!! Thank you Natalie for all your help!!

Joe D. 
Rating:
1.0

There was nobody there to speak to. It wasn't in a great area of town We had to sit there for 1 1/2 hours due to internet problems. We called the customer service line and we're put on hold for 45 minutes. I think anyone calling the line with a reservation pick up problem should be placed on another line to be tended to sooner. It was absolutely ridiculous!! We drove from another state to be on time and we got screwed!! No customer service!! Customers don't matter to this company!! It's all about U-haul making money!! We should've gotten a discount.

Rudolph M. 
Rating:
5.0

Customer did not leave a comment.

DANA H. 
Rating:
5.0

Customer did not leave a comment.

Homero C. 
Rating:
2.0

Allow pickups to be handled via phone call if necessary. We spent an hour and a half trying to go through the pickup process and chatting with 5-6 different agents on the website live chat with unresponsive service/internet access. A phone call could have made it go much smoother.

Devin P. 
Rating:
4.0

Customer did not leave a comment.

DEAN P. 
Rating:
2.0

A Jennings pickup and drop-off was requested for both rentals in one week. Received a text saying there was nothing available. Had to pick up in Gaudian for the first and Lake Charles first the second. Returned the second rental to the Jennings location and 5 trucks (2 being the size I requested) just sitting on the lot. Having to go out of town for both rentals was costly and time consuming. I felt taken advantage of and misled because i was made to pay more due to the company telling me there was no rentals available in the location available, then leaving this was not true.

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH Y. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great service!!!

Kori M. 
Rating:
2.0

Place was closed I didn't feel safe there at night

MIRANDA G. 
Rating:
5.0

Customer did not leave a comment.

Moises G. 
Rating:
3.0

While I was at the drop off location on time. Due to the personnel having trouble with the software for someone in front of me it took them a long time to get that person checked in. Then someone came in after me who wanted to make a payment. They said it wouldn't take long to take care of that person, which it didn't, however then they checked me in LATE and I was charged an extra day. I have been refunded for that but I had to chat with the main UHaul office to get that straightened out.

john C. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY A. 
Rating:
1.0

I could not return truck due to a hurricane. I protected the truck by putting it in a building during storm. When the roads were opened I returned the truck only to be charged for extra days. Very poor decision....

GERALD C. 
Rating:
1.0

This location has extra charges I didn't understand. As they had my debit card, they sent copy of bill before I had chance to approve It. Please compare the price I paid at location I picked up truck and the prices I was charged at drop off location. Barbara Kowalski

barbara K. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

FRANSESCA H. 
Rating:
4.0

Customer did not leave a comment.

CURT B. 
Rating:
5.0

Not sure dropped off after hours. But the location was easy to find and clean and easy to park at and the drop box was easy to find.

TAMMIE L. 
Rating:
5.0

The website didn't work well for pickup or drop off. Thankfully drop off was during business hours and the lady behind the counter was great! She was able to check me in immediately and take care of everything. Thanks!!

DOUGLAS F. 
Rating:
3.0

Customer did not leave a comment.

Joyce G. 
Rating:
1.0

Customer did not leave a comment.

Kory F. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

HEATHER L. 
Rating:
5.0

Loved the courtesy

CHAD O. 
Rating:
5.0

He was great. Service was quick.

PATRICIA H. 
Rating:
4.0

No additional comments

Anthony T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence I. 
Rating:
5.0

The self-checkin web site was a nightmare and ultimately did not function. The local facility and their personnel were outstanding.

Doug F. 
Rating:
1.0

Customer did not leave a comment.

TAYLOR C. 
Rating:
5.0

Customer did not leave a comment.

Bryan O. 
Rating:
5.0

Nice and very helpful

Katie T. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
2.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Aniesha H. 
Rating:
5.0

The local rental guy in Jennings, La. is so much better than the location in Lake Charles.

Alvin D. 
Rating:
5.0

Customer did not leave a comment.

MONA I. 
Rating:
5.0

Made Reservations on line ...EASY .....was on time for pick up ...EASY .....trailer was KEPT properly ....EASY ..and Return was Easy ....thank You UHAUL.... Jeff

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

TWANITA P. 
Rating:
5.0

Customer did not leave a comment.

Ray M. 
Rating:
5.0

Brian was amazing and we appreciate his professionalism and compassion so much! We are Hurricane Laura victims and Brian was a bright spot in our day. Thanks so much!

KAY S. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
3.0

he charged me for the insurance even though i didn't want it. I didn't realize he had charged it to me until after i arrived home.

David L. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Josh A. 
Rating:
5.0

Very find courteous & helpful.

Lydia B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Bryan O. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

I would not recommend u haul, pick up and drop off both said "we don't clean these tucks"" ???????

ken L. 
Rating:
5.0

Customer did not leave a comment.

bryan O. 
Rating:
5.0

Customer did not leave a comment.

Leo B. 
Rating:
5.0

Everything went very well, will be back!

Tiffany C. 
Rating:
5.0

Customer did not leave a comment.

BRENDA T. 
Rating:
5.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

No problems dropping off trailer.

David S. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

Customer did not leave a comment.

Laura D. 
Rating:
5.0

Everything was fantastic service was awesome

Dustin W. 
Rating:
5.0

Brian did a great job of making the rental process smooth and he was helpful and friendly. I appreciate his help and would do business with him again. Thanks Don

Don W. 
Rating:
4.0

They need to have pads available so we can protect the furniture.

Darryl G. 
Rating:
4.0

The cab floor was dirty. The interior of the truck was full of leaves and dirt when I picked it up. I let the business know it was not clean when I returned it.

Darryl G. 
Rating:
3.0

I asked for 60 pads and was told they only have 40. I said I want them for the job. When I picked up the truck I was told they only have 3 pads, the other 37 had been given to someone else. That was very unprofessional and discourteous. Also when I arrived to pick up the truck they had to update all my information again. It kep my information from Arizona and not my Louisiana information when I signed to get the truck.

Darryl G. 
Rating:
5.0

Customer did not leave a comment.

Adrienne G. 
Rating:
5.0

Customer did not leave a comment.

Todd W. 
Rating:
5.0

A little high to have a truck less than 24 hrs.

Brandi I. 
Rating:
5.0

Customer did not leave a comment.

Nolan T S. 
Rating:
5.0

Customer did not leave a comment.

Kate B. 
Rating:
3.0

The office and facility Could definitely use some repair and updating. The owner was nice and very helpful.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Russell V. 
Rating:
3.0

Customer did not leave a comment.

Diana L. 
Rating:
5.0

U-Haul customer service 1-800 line sucks they need people skills so rude

tommy R. 
Rating:
2.0

Customer did not leave a comment.

charlotte F. 
Rating:
5.0

Customer did not leave a comment.

Phyllis S. 
Rating:
5.0

Everything was so quick & easy. Assertive Paint Works and Collision Representative was professional and courteous. No improvement{s} needed.

DIANA W. 
Rating:
5.0

Customer did not leave a comment.

Ellyse Z. 
Rating:
5.0

Customer did not leave a comment.

Kayla G. 
Rating:
5.0

No problems, truck was available and ready for our pickup time.

Evelyn G. 
Rating:
5.0

Customer did not leave a comment.

Brooke L. 
Rating:
5.0

Customer did not leave a comment.

DONAVON B. 
Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Donald at the location in Wilson, La was incredibly helpful. My move would not have happened if he had not gone above and beyond. I just wanted it on record that everything went smoothly because of him Thank you sir

JAMES R. 
Rating:
3.0

I tried to switch credit cards and it did not work so I had to reimburse the person that picked up the truck. Why take a credit card if it can not be used by the person picking up the uhaul

tracy M. 
Rating:
3.0

Customer did not leave a comment.

ANESHA H. 
No reviews have been submitted for this location.

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