Customer Reviews for Assured Storage of Winston Salem LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Assured Storage of Winston Salem LLC

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NICOLE S. on

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The wrong name is on this information my name is Athina Simmons not Nicole Simmons.

DEMETRICE E. on

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Nothing! Everything was great!

Kendra H. on

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Both ladies behind the counter were very friendly and helpful. I would definitely use this location again. :)

Veronica S. on

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The older lady behind the desk was so great and so sweet!!

KAITIE L. on

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The staff at Assured Storage/U Haul is extremely helpful and accommodating. I would not hesitate to recommend this location to friends.

MILLIE A. on

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Letisha W. on

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Stop charging so much for miles! Its a rip off!!!! YOUR BETTER OFF PAYING A FRIEND, to use their truck !

karen m. on

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Lurana D. on

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This location was assigned after our 1st location did not have our truck. There was only 1 truck at this location. Staff should check truck prior to customer arriving. Staff knew of a problem with the door but had not checked on the issue. Customer had to do a temp fix. Confusion on equipment and was unable to revise contract had to call for assistance. Very long tedious process.

Sherry O. on

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Holly Y. on

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I had an overall horrible experience with U Haul on my moving day. I was sent to the wrong location for my reservation and when I got there, no one was even there. After calling the main office, I was sent to another location, which turned out to apparently be where my reservation was the entire time, and no one was there either! I was delayed by more than an hour and I lost that time with movers that I had hired to help load up the U Haul truck (who were actually there on time). Eventually I got my truck, but I was extremely unhappy with this experience.

BETH B. on

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Bryana R. on

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Thank you so much for your great service today! It helped make the day run a little smoother

keith b. on

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John W. on

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Patrick S. on

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Calya W. on

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No improvements needed at this time.

anita f. on

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None - the associate was very kind in recommending for my convenience that I could drop off the truck there instead of miles away. It was all very convenient!

Anita B. on

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kineta P. on

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Great customer service!

David O. on

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meg r. on

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Ed C. on

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Mavis F. on

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Everything was such a smooth process. Ms. Vickie, the beautiful lady at Uhaul is awesome!!! Very sweet, direct to the point and no none sense kind of person. Perfect business woman. The equipment & service was great.

George B. on

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Todd D. on

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Kathryn B. on

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Vicky was great! No changes

CLEOME C. on

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CHIQUITA B. on

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CHARLES H. on

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CLEOME H. on

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My truck broke down. I had a wonderful employee come to my rescue. It was a smooth process. I'm grateful for the fast service.

BERT C. on

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n/a

Krystle W. on

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Have a trash can available for U-Haul cleaning.

JEFFREY M. on

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Andrea H. on

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This location is FANTASTIC!!! They opened early, were helpful, and friendly. Thanks for a great experience

BARBARA L. on

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The 15 foot truck was seriously out of line. Had to cut travel'

floya c. on

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Ms. Vikki and the young lady in the office where really nice and courteous and met my needs asap. I would always choose this site if it was in my area.

VICTORIA W. on

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get trucks that are safe to be on the road

Andrea S. on

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PEGGY H. on

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shania r. on

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The lady at the front desk. Was awesome!!! Thank you.

Nicholas M. on

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SANDRA D. on

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Domonique the rep is Awesome and very knowledgeable ! Customer service superb!!!

CARMICHAEL H. on

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My customer care rep, Danielle, was very courteous.

LYNN H. on

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ANTOINETTE M. on

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Dominique was extremely helpful and patient. She's a great asset to the team and Vikki is wonderful as well. This is the location I will recommend to anyone who needs to rent from U-Haul!

Deboraha E. on

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CRYSTAL D. on

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The representative at this location was very rude. Wasn't friendly at all. I did not have a good experience with her. She was aweful.

BRADLEY A. on

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The staff was great! Thanks!

April H. on

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Make sure light bulbs in back of truck working properly for people who move after work in the dark. Also the blankets and hand truck are nice if you need them yet We did not want to pay extra to use them so the hand truck and blankets were in the way and used up space that was much needed. Also the mid-size trucks cost the same 15' or 17' yet truck was not actually 15' of space?!?! The price per mile was extremely high 99 cent a mile plus was pretty expensive considering We also filled the gas tank as well.

PAULINE S. on

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ALEJANDRO L. on

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Vicki is the best U Haul customer service people that I have ever done business with, I will go back to her when I need another truck and most likely will tell all my friends and family to look for her!!

WYNETTE N. on

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Always have wonderful experience at u haul

MARSHA B. on

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Porsha B. on

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You all did great expecially by warning customer of the bumpy ride. :-D

WYNETTE N. on

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Your store manager was excellent, very understanding for my needs, I want to thank Her for all that she did to help me

Joyce D. on

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I did not receive my receipt yet

ALEXANDER B. on

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JENNY M. on

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SUZANNE G. on

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After such a negative experience picking up the truck, we were pleasantly surprised and quite happy with the service we received turning in the truck.

CHESTER S. on

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ROBERT P. on

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WANDA R. on

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DAVID E. on

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Vikki was extremely helpful. After a VERY BAD experience at another storage facility, she stayed late to help us rent a storage unit and accept our rental truck return -- FABULOUS SERVICE!!!!

allegra b. on

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RICHARD C. on

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Nina D. on

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Robin L. on

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My daughter said the location was very nice, and the staff was super kind. They were in and out with no delays at all. They would use this location again in the future.

Damon F. on

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Michael C. on

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This location is overall very good. Counter staff was very pleasant. My only suggestion for this location would be to offer forearm moving straps for rental or purchase. In my case I had a front load washer and dryer going up recently finishes wood steps and a Dolly would have probably scratched the finish, plus the fact of wear and tear on the back. The staff did however offered the suggestion where to get these straps and I was able to go purchase for $20 at the local big box store.

Eric V. on

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There was poop on the inside of the driver's door. You could improve by not having that.

GROMYKO W. on

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CHELSEA J. on

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The lady behind the desk was rude and unprofessional. She claimed that she was the only one who worked there but she did not speak to me when I said I called and spoke to her. She claimed I must have dialed the wrong number (which was not true. I redialed the same number using my recent calls and their phone rang - coincidence?) While on the phone with corporate, instead of using my name to get my attention she just yelled, "hello?" Multiple times in my face. It took me 30 minutes to get my uhaul on the road. I would NEVER recommend this place to a friend nor will I EVER do business there again. I felt disrespected and belittled and I was the CUSTOMER!

charles w. on

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paul c. on

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Not a thing. Everything was perfect! Thanks for providing such a wonderful service.

Jennifer H. on

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The staff at Assured Storage is very friendly and helpful!

JESS U. on

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Miss Vickie at the desk was super polite and professional!

HECTOR P. on

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Got there one minute before close and the lady had a great attitude to stay and check me out in person. Hope the check in experience had been as good!

Mary H. on

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CHARLOTTE P. on

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Best uhaul experience ever. Clean facility and van and Angelica was so accommodating when we needed to pick up the van earlier. Will use every dorm move from now on

Preston C. on

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ERIC W. on

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GRANT W. on

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Andrea P. on

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Excellent customer service. Vicki was a great help with all of our needs and making sure we didnt overspend and we got the right vehicle for our needs.

MICHAEL P. on

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virginia s. on

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TIM M. on

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There were some issues with the Uhaul computer system that really needs to be addressed by Uhaul. Overall, great customer service.

WAYNE T. on

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Terry R. on

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RICKY C. on

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Better gas milage

HARRY C. on

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JOHN W. on

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paul c. on

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Everything was excellent. The young lady working at Assured Storage was very pleasant and helpful. I won't hesitate to rent from you all again. Thank you ~ Paul C. Cronin

PAUL L. on

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I was promised a downtown Winston-Salem location and reserved the truck there. Pick up at that location (Marshall St.) was to be at 7:00am when they opened. Then, the night before, I get a call saying I need to pick up at Berthania Station location which is 15 miles further PLUS they don't open until 9:00am which set me back 2 hours on a very tight schedule. Totally unacceptable service.

John W. on

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The truck was crap when it rain got wet when I was driven with both windows up not happy at all the manager was suppose to call me today but did not I guess that I'm not worth the time but as a business owner with about a clientele of about 4000 I well let every one know the bad taste I was left with

CARL S. on

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Excellent service quick response.

Robert L. on

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North Forsyth B. on

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The whole process was quick and easy. The vehicle was very easy to drive. The only negative comment I have is that there wasn't a place to hook our tie down straps

CHARLES H. on

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This was not my preffered location for return, and there was some discussion on whether I could return it here or not. I was under the impression I could drop it off at any Winston-Salem location. I did leave it there, but it took too long...

CRYSTAL P. on

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My experience at this location was horrible, both picking up the unit and returning. First, it took over 30 minutes for the person processing my reservation to get us the truck. She clearly did not know what she was doing. Secondly, the amount that I reserved my unit for was not the price I was charged when I went to pick up the unit. Thirdly, the lady did not review the truck with me, before giving me the keys but, decided to review the vehicle afterwards which was ridiculous. And, finally, it took this same person, or agent, almost an hour to figure out how to process my payment, simply because I wanted to pay the difference from what I was quoted on uhaul.com, in cash, and place the difference on the card I used to place my reservation. This lack of professionalism was stressful and unnecessary. Improperly trained agents representing your company shouldn't be left alone to assist clients. Moving is stressful enough without having to face those kinds of setbacks.