Customer Reviews for Assured Storage of Winston Salem LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Assured Storage of Winston Salem LLC

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susie d. on

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I can not think of anything. The serve and people was excellent. Very friendly, courtesy and clean atmosphere.

Angela W. on

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MAURITA H. on

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Sondra M. on

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Person behind the counter was offensive she kursted I don't know how many times while trying to get the computer to work she was very short she didn't know what she was doing. She is not a people person and does not need to be working there

YUNHAUNG Z. on

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RUTH R. on

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DARLENE S. on

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After dropping off the truck Saturday, a day early, I received a call the following Monday asking when was I going to return the truck. I informed her I returned it Saturday and a lady came outside and checked it in. She said we don't have it. I told her I returned it to a place in Winston-Salem. Then I was told it was our truck and had to be returned back to us. I explained my contract stated it could be returned to any location. She the said she would speak to her manager. The manager called saying the same thing. She also informed me if not returned to their location, I would be charged more. By that time I remembered I picked up the Uhaul in Smithfield and told the manager so. I also explained to her how we picked up the truck in Smithfield not WS and a lady checked it in. She then apologized saying that person was new.

Cara L. on

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Kathy G. on

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The were very helpful

Cynthia P. on

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Jeri K. on

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Had no problem with rental.

OLA H. on

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I dont any room for improvement

Gennette T. on

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Debra S. on

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This location is the cleanest one I have ever been.

Peter F. on

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NICOLE S. on

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The wrong name is on this information my name is Athina Simmons not Nicole Simmons.

DEMETRICE E. on

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Nothing! Everything was great!

Kendra H. on

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Both ladies behind the counter were very friendly and helpful. I would definitely use this location again. :)

Veronica S. on

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The older lady behind the desk was so great and so sweet!!

KAITIE L. on

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The staff at Assured Storage/U Haul is extremely helpful and accommodating. I would not hesitate to recommend this location to friends.

MILLIE A. on

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Letisha W. on

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Stop charging so much for miles! Its a rip off!!!! YOUR BETTER OFF PAYING A FRIEND, to use their truck !

karen m. on

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Lurana D. on

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This location was assigned after our 1st location did not have our truck. There was only 1 truck at this location. Staff should check truck prior to customer arriving. Staff knew of a problem with the door but had not checked on the issue. Customer had to do a temp fix. Confusion on equipment and was unable to revise contract had to call for assistance. Very long tedious process.

Sherry O. on

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Holly Y. on

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I had an overall horrible experience with U Haul on my moving day. I was sent to the wrong location for my reservation and when I got there, no one was even there. After calling the main office, I was sent to another location, which turned out to apparently be where my reservation was the entire time, and no one was there either! I was delayed by more than an hour and I lost that time with movers that I had hired to help load up the U Haul truck (who were actually there on time). Eventually I got my truck, but I was extremely unhappy with this experience.

BETH B. on

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Bryana R. on

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Thank you so much for your great service today! It helped make the day run a little smoother

keith b. on

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John W. on

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Patrick S. on

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Calya W. on

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No improvements needed at this time.

anita f. on

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None - the associate was very kind in recommending for my convenience that I could drop off the truck there instead of miles away. It was all very convenient!

Anita B. on

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kineta P. on

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Great customer service!