Customer Reviews for Assured Storage of Winston Salem LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Assured Storage of Winston Salem LLC

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Donnie I. on

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Explain the miles more to people because it seem like a ripe off to me.

Edward C. on

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CHARLEY R. on

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Everything was perfect from the customer service to the truck.My experience was great. I will be this uhaul store again.

Kayla I. on

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The two ladies working when I picked up and dropped off the truck were extremely friendly and professional!

Pamela M. on

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Service was good and agent was very personable

Marvin B. on

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The truck had a bad smell.

Jeanette S. on

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I was charged twice for this rental. I’ve reached out to the office and they assured me the hold charge would be removed. However, my account still reflects 2 charges. Please call 803-469-5438

Hope B. on

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The robi call that I received was very hard to understand. They were wanting my credit card information even though they had it in the system. They called me after the time that I was suppose to pick up my truck and would not listen to the information I was trying to provide them.

Laquasha L. on

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Make sure the trucks are clean !!!!!

JOHNNY G. on

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Corina H. on

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LATOYA C. on

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The customer service was excellent.

jane l. on

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ROBERT T. on

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Brooke was hot.

Cheryl C. on

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Brent G. on

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jerry y. on

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Timothy C. on

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Jeffrey K. on

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Don't know.

BEVERLY M. on

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The customer service representative was very nice and pleasant to deal with.

David S. on

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Alice J. on

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Dequon G. on

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The lady acted like she had a attitude with me and was rude

John C. on

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JOHNNY B. on

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Tonya H. on

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For the online customers that self check a rental, make sure their provided the gate code & the door is unlocked to their rental vehicle with the key left where the online directions said it would be.

Alicia M. on

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Service rep was inexperience about policy and I didn't get to pick up my truck when I wanted it. The truck transmission sound like it was bad.

DAVID L. on

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Rhonda D. on

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The people were very nice and informative. The van was clean. Moving is stressful. Having this be so easy and everyone so nice made it a very pleasant experience. Thank you so much.

susie d. on

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I can not think of anything. The serve and people was excellent. Very friendly, courtesy and clean atmosphere.

Angela W. on

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MAURITA H. on

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Sondra M. on

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Person behind the counter was offensive she kursted I don't know how many times while trying to get the computer to work she was very short she didn't know what she was doing. She is not a people person and does not need to be working there

YUNHAUNG Z. on

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RUTH R. on

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DARLENE S. on

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After dropping off the truck Saturday, a day early, I received a call the following Monday asking when was I going to return the truck. I informed her I returned it Saturday and a lady came outside and checked it in. She said we don't have it. I told her I returned it to a place in Winston-Salem. Then I was told it was our truck and had to be returned back to us. I explained my contract stated it could be returned to any location. She the said she would speak to her manager. The manager called saying the same thing. She also informed me if not returned to their location, I would be charged more. By that time I remembered I picked up the Uhaul in Smithfield and told the manager so. I also explained to her how we picked up the truck in Smithfield not WS and a lady checked it in. She then apologized saying that person was new.

Cara L. on

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Kathy G. on

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The were very helpful

Cynthia P. on

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Jeri K. on

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Had no problem with rental.

OLA H. on

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I dont any room for improvement

Gennette T. on

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Debra S. on

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This location is the cleanest one I have ever been.

Peter F. on

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NICOLE S. on

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The wrong name is on this information my name is Athina Simmons not Nicole Simmons.

DEMETRICE E. on

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Nothing! Everything was great!

Kendra H. on

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Both ladies behind the counter were very friendly and helpful. I would definitely use this location again. :)

Veronica S. on

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The older lady behind the desk was so great and so sweet!!

KAITIE L. on

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The staff at Assured Storage/U Haul is extremely helpful and accommodating. I would not hesitate to recommend this location to friends.