Customer Reviews for Assured Storage
(U-Haul Neighborhood Dealer)

32 reviews

111 Collier Rd   Clarksville, TN 37042

(931) 431-2001

Location Hours

  • Mon-Sun: 9 am - 6 pm

Services at this Location:

Contact Us

(931) 431-2001

111 Collier Rd
Clarksville, TN 37042

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Great service had no problems at all. Thank you

KRISTY N. 
Rating:
1.0

Truck was dirty, they left window sign in truck. Truck had food in it.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Juan Q. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON T. 
Rating:
3.0

Customer did not leave a comment.

VICTORIA M. 
Rating:
5.0

Very courteous and helpful staff

Richard B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
3.0

Be open till 6

Kristen W. 
Rating:
1.0

The whole reservation was the worst experience and has probably pushed me away from using uhal. Took almost 2 hours just to get into the truck.

KARLIE F. 
Rating:
3.0

Customer did not leave a comment.

Anterrio J. 
Rating:
5.0

Where is the money that was on hold

Willie N. 
Rating:
5.0

Very good customer service Ryan was excellent to work with. Would definitely rent from them again

Mara S. 
Rating:
3.0

Guy was rude and had air pods in whole time. Didn't greet me. Just read / asked me the questions his phone told him to.

Evan T. 
Rating:
2.0

Location needs lights in order to see the drop box and needed a labeled spot for uhaul drop off vehicles.

Kyle B. 
Rating:
5.0

Courteous friendly staff!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
5.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

The gal that took care of my rental was very cheerful, helpful and full of smiles! Great Service!

Dawn B. 
Rating:
4.0

all went well, nothing to add. thanks.

William O. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Never change the great service!

MARY N. 
Rating:
2.0

We were charged the additional insurance that we did not want. We went over budget by 200 dollars due to the insurance and the additional taxes on that insurance. We asked for it to be refunded and the lady at the front desk acted like she didn't know how. She told us to call Uhaul and we did. They 800 number told us to contact the pick up location for the refund. We left a voice mail and they never contacted us. So now we're 200 short of what we need. Please call me at(479) 644-1164 if possible to get this resolved.

Steven G. 
Rating:
1.0

We had a miserable experience. We placed our reservation online but the rental facility closed before we arrived with the tow dolly left out front. After much debate, we went ahead and hooked it up and took it. We rec'd a phone call the next day being told we shouldn't have done that...(um, OK...where were your ppl and why was it left out front for us?). We went to return the dolly (early) and the woman manning the desk at the rental facility refused to take the dolly. She said "I don't deal with the trailers" and sent me down the road about 3 miles to a separate facility which had NO room. The people at the second facility said the woman and the 1st facility pulled that all the time. I called transportation who told me the 1st facility had reported we didn't return the equipment and had charged a late fee??? Transportation made note that wasn't accurate and told me to go dump the dolly in their parking lot. When I voiced my concern about not checking the dolly in properly I was told to take pics. Just....wow. Never again.

Ken S. 
Rating:
5.0

The pickup and drop off was Great!! Quick and very effecient! Thank you Uhaul!!

Sylvia J. 
Rating:
5.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Customer did not leave a comment.

Danny H. 
Rating:
5.0

Great Customer service from both of the employees I dealt with

MARION W. 
Rating:
5.0

Customer did not leave a comment.

THERESA S. 
Rating:
3.0

Customer did not leave a comment.

kyle P. 
Rating:
5.0

Simply keep the GREAT STAFF that you have at this location. Angie and Georgia provided me with great customer service. When I need a U-Haul Truck in the future they will get my business.

Loren Roger R. 
Rating:
5.0

Very helpful and friendly!

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

Lizmarie J. 
No reviews have been submitted for this location.

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