Customer did not leave a comment.TODD CAMERON S.
Customer Reviews for Astoria Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David E.
The attendant who checked me in for my rental tried to put me into two other vehicle types before he relented and gave me the van I had reserved, On the past the service here has been great, but this younger man erased those past positive experiences.JOHN C N.
Well after 15 years phew ! Was glad to finally place my stuff elsewhere . The young man was very helpful and available to run elevator and unlock doors Was sad to see all the rat urine and rat droppings in the unit when I moved stuff out but other then a few chew marks and it smelled , all in all my stuff was in tact . I hope someone put rat traps out tho others might not take it so lightly . Thank youLINDA W. | Overall Experience
Customer did not leave a comment.RALPH EDWIN M.
My only problem is I was charged three times. I received two receipts, but never received the third. I was told since I returned the truck with 1/4 tank more fuel in the tank, they would adjust the mileage to my favor to reflect the over amount on gas. Instead I was charged again for a larger amount. Not to sure I understand why.Jimmie W.
My truck rental didn't work properly. It would shift up or down and RPM was too high 4-5k consistently. A loose engine belt or component gave off a high pitched screech whenever the vehicle was going over 55mph. It did not stop for the entire drive. It was unnerving and a horrible experience overall.LELAND F.
Customer did not leave a comment.Rickie Y.
Customer did not leave a comment.THERESA C.
Customer did not leave a comment.Diane P.
Don't allow reservations for equipment that isn't in stock. I originally ordered a truck from a U-Haul location closer to my destination, but was re-routed to this location instead, only to find out the size of truck I reserved wasn't in stock here. Also, there was a dead rat outside the front door of this location, and it looked like it had been there for days. Keeping the location clean would make a big improvement.Alyssa E.
Customer did not leave a comment.Jacob P.
Pick up was a breeze and truck worked great in our hilly city with almost no gas use. Drop off was even easier, though the app was not working.Michael Shane R.
Honor the price indicated in the reservation system. I booked this truck for $19.95 + $1.19/mile, but when I reviewed the receipt it showed that I was charged $1.59/mile! That is a substantial difference, and when I saw that I went online to check the current price and it still shows $1.19/mile. I will not recommend UHaul to anyone if I can not get a refund for the difference. Thank you.Bryan S.
Customer did not leave a comment.JOSHUA A.
Worked out great though pretty much just a gravel parking lot which is fine.JAMES M.
Customer did not leave a comment.harry G.
Customer did not leave a comment.SHANNON C.
The agent was not wearing a mask at drop off or pick up. When asked about OR state mandate for businesses, he said he didn't have to â€œbecause it's not a very public place.â€Iris D.
I dropped off the truck after hours so this in no way reflects upon the staff, but we finally had to just drop the keys in the box and leave because the cell service at that location was so bad that we couldn't complete the check-in process on our phones. Tried three different phones with three different providers and still no luck. When we called uhaul, we got put on hold for customer service, and it was over 80 minutes before we got helped. Luckily we had hit the road and were calling from the drive, or we would have been that much later on our journey. Suggestion: have a WiFi password/signal available on the contract to allow people to complete the check-in verification process in areas with poor cell service.LANDON E.
Customer did not leave a comment.Christy P.
Your service for us was excellent. Nothing to improve on. So glad you were there for us because we couldn't rent a car and needed to move quite a bit of stuff. Thanks again uhaul!Nancy G.
Drivers side mirror was loose and office didn't have a simple tool to fix it. I had to go to the store and buy an allen wrench to secure the mirror for safe driving. How does a mini storage not have basic tools? When I returned the truck, the person working seemed bothered by me entering the office. Sorry you had up pause YouTube while you are working.Magdalena M.
We rented the U-haul and thought we would need it for 3 days but only needed it for 2 we returned the U-haul and the person at the counter said we were good to go then they did not check the u-haul in and we were charged for an additional day when we had already returned the uhaulTrask L.
Need to do a little better on the interior cleaning of the cab. Otherwise great!Kris A.
They were closed and the electric system had problem. It said the mileage I entered was less than when I checked it out , but that wasn't the case. Very frustrating!Donna I.
Nice gentleman helped us. Have rented here couple of times.Darryl L.
Customer did not leave a comment.NICOLE N.
Fast and efficient service which is uncommon these days!John N.
Customer did not leave a comment.John G.
One.person said they had a spot for rv parking and yet the next day next person said no. Dropped off car dolly on Sat morning and tjey didn't check it in till sunday and the man was there on Sat and told us where to park. Dirty area and unclean peopleDavid H.
Customer did not leave a comment.zachary B.
Customer did not leave a comment.DARIN D.
The truck was filthy. There was old smelly garbage. It stank of b.o. & wet dog. But the worst is a Coke bottle filled with urine was under the driver's seat! SO GROSS. Also, there were no shipping blankets. I stopped by the day before to get measurements & I was glad I did. I had to drive to the Uhaul in Gearhart, OR, to get the blankets where they had plenty. Otherwise it would have been an extra hour for me the day of loading. The truck was older. It was a very rough ride & extremely noisy.Sheila S.
Customer did not leave a comment.Emily H.
This is not the fault of the guy who was working, this is the fault of the GM for not properly training or supporting this poor guy. He had no clue what he was doing. When I went to pick up my truck, they didn't have the one I reserved over a month ago. When he called the area manager to help him, they weren't honest with us about not having what we reserved so they upgraded us without disclosing that. When we went to see the truck the guy handed us the key and then took off. Didn't show us anything about the truck, didn't check the gas etc. when I got in the tank was on E, it was absolutely filthy, old food & wrappers everywhere, dog hair etc. When I got home we realized this truck is WAY too big for our needs and wouldn't fit in the parking we had reserved for offload in our new place. We called around to try and get it fixed but all locations were closed, and the area manager said there was nothing she could do because she doesn't have phone numbers for the managers of each location, which we found odd. Ultimately the next morning we were able to switch out our massive truck for the right size, but when we got to that location the same guy was there & we explained our situation and that the area manager should've updated our reservation. He chose a random set of keys and said here, pointed to the truck and walked away, this truck was also not what we reserved, it was tiny! When I went back in to tell him he said â€œoh, we'll here.â€ Handed us ANOTHER set of random keys. When we went to find the truck it was the same tiny size as the last one. We finally secured the right truck, and when we got it the tank was on E, had 20 miles until it was out, so we had to fill it up. The cab smelled like smoke and old food, hair everywhere, sticky. Overall -1000/10 for this experience. We will be getting ahold of corporate & BBB regarding this experience because it was atrocious.Makara S.
Customer did not leave a comment.Liane W.
Im getting sent a pdf that i cant dwnld and see. Its just a blank box. HelpSADIE S.
Customer did not leave a comment.Hunter B.
Customer did not leave a comment.Kathy M.
Tires were pretty bald, stereo didn't work right, cab smelled of cigarettes.Mckenzie P.
1. Website was difficult to use. Uploaded license but it needed to be done again when I picked up the vehicle. 2. Just after leaving the lot, I checked the passenger side mirror. It was broken and dangling by the wire. Had to go back to U-Haul. No one seemed aware of the damage. No replacement vehicle was available. Clerk taped the mirror in place. 3. Light in cargo area was disconnected.South Pacific Co H.
Customer did not leave a comment.Chris H.
Super quick and easy drop off with an easy to get to location and plenty of parkingHillary D.
Customer did not leave a comment.John K.
Customer did not leave a comment.Charles H.
Reasonable hoursNathan B.
No improvement necessary, that I can say.Denise P.
Simple and pleasant.Cheltzy G.
Customer did not leave a comment.Mark S.
Customer did not leave a comment.Jor-dan M.
Customer did not leave a comment.Ronald D.
Kevin was very helpful and pleasant.Amy G.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Jeffrey S.
Customer did not leave a comment.Nancy R.
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Micah B.
Customer did not leave a comment.RIC G.
Customer did not leave a comment.Kelly G.
Equipment ran well but the inside of cab was dirty.REINO M.
Customer did not leave a comment.Richard M.
Received text saying I could self check out. On my way to work dropped off trailer before they opened. Attempted to use self check out. It wouldn't work. After several tries I called and talked to a representative who made a note that I dropped it off. She informed me that you can't use the self return portion of the website for trailers. So why send me a text which indicates I can. The trailer was returned in the same condition I received it in. No accidents, injuries, or damage.WILLIAM K.
The staff member was very helpful, he hooked up the trailer and made sure it was secure and lights were operating.Bruce P.
The 24/7 pick up was a hassle. I couldn't log in via the link given thru my email. I had to download the Uhaul app. Took almost 30 minutes to get checked in.Carey C.
Customer did not leave a comment.Barry W.
The truck had dried mud all over interior door, floors. The Guy didn't even ask for my Identification. Asked for a relative's info, which was odd, to say the least. I made the reservation online, the day before & he asked if my address changed... told me I had to rent for 24 hours then said I could bring it back same day... It was a very awkward situation all aroundSarah G.
Customer did not leave a comment.JAMES LEE D.
Customer did not leave a comment.Wendy W.
Excellent staff !PAM W.
Customer did not leave a comment.Bryan S.
We dropped off the truck and dolly together on the 21st, then received an email on the 25th that the dolly was just dropped off and had 3 days of late charges. Still in dispute.Faith D.
Great customer service - friendly and professional. The gas tank was full and the truck was ready on time. The online booking was easy. Thanks!George W.
Customer did not leave a comment.Joshua M.
This process went smoother though it still makes you jump through hoops as you do everything yourself. The attendant at the location was more interested in eating his fast food than to assist me. Overall the people at U-Haul have been nice, professional and helpful but the self check in process will have me look to alternatives in the future.Stephane A.
Customer did not leave a comment.Ronald B.
Customer did not leave a comment.Wayne G.
Customer did not leave a comment.Thomas D.
The online return service did not work for us as we had no internet. The U-Haul people at both Eugene Oregon and Astoria Oregon are exceptional!Joseph F.
Customer did not leave a comment.BRANDY F.
Customer did not leave a comment.ronald T.
Customer did not leave a comment.Donna D.
No improvements needed. The equipment appeared new and in good condition. Staff was personable, friendly and professional. There were no hidden fees and overall a great experience. I'd use again. ThanksDean L.
Customer did not leave a comment.janet T.
Staff was very friendly and efficient. Definitely would rent again if need aroseThomas M.
Clerk hugely unhelpfulLAURA J.
Very good to deal with,thank youMarc D.
Customer did not leave a comment.Douglas K.
Customer did not leave a comment.Laurel S.
Now these people delibrately told me to report the other location and that they were really sorry they were really nice and welcoming and they were the good part of uhaul honestlyMichael D.
Answer the 800# everytime I call it says they are experiencing issues and hangs up.Joshua W.
Customer did not leave a comment.John N.
Customer did not leave a comment.Lori E.
The Uhaul Rep was helpful, friendly and professional.Jerry K.
Don't give out trailers with bald tires that go flat. Also, check the lights before sending people off. Also, wear a mask in that tiny office when someone walks in. We're in the muddle if a pandemic and I'm pretty sure it's the law.Ryan D.
The location is good, but the vehicles aren't cleaned. The staff is friendly and helpful.Tami C.
Customer did not leave a comment.jeff C.
Customer did not leave a comment.Kelly L.
Customer did not leave a comment.THOMAS M.
Customer did not leave a comment.Matthew H.