Customer Reviews for Atlas Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atlas Self Storage

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nelson c. on

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Called to order trailer rental, given wrong prices. No help at dropoff, I am handcapped.

Brian L. on

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Dennis K. on

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Everything was smooth, efficient, and friendly.

Brian L. on

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Josh S. on

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Kevin W. on

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This time of year (fall) with the sun blinding you in the face you need a clean windshield. The windshield was filthy on the inside. Dangerous to drive in the afternoon. You understand a rental driver has no cleaning materials with them. Moving is always on a time and millage constraint. We are required to gas and clean the vehicle. I expect to receive a clean safe truck. UHAUL is my first choice. I will even go back to this dealer. This is a reoccurring problem at many of your locations.

Barbara S. on

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Very friendly and explained everything to me before i left with the truck. Would highly recommend this location to family and friends.

Tara G. on

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Nothing at the moment because this was my first time using Uhaul. The van was a big help and saved us many trips from the old place to the new place.

Diane C. on

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GEORGE B. on

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Mike C. on

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They were very professional will recommend to anyone

Brian L. on

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Michael R. on

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You people are pathetic. I called a few times for information and each time I got conflicting information. Very poor service. Next time I will go somewhere else.

Samuel S. on

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I rented a ford van almost a new vehicle clean easy to drive good on gas very happy with my rental expierence

Johnnie R. on

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Brian L. on

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RONALD C. on

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Fast atention and Coordial serv...thanks

Kenneth K. on

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Stay open later.

Gary E. on

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Megan S. on

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erika b. on

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Eva was beyond helpful as always!!

Chris P. on

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The lady at the front desk made it seem as though she was doing me a favor by processing my order. Was rude and had an attitude when asked a question.

Chris S. on

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Your representative Eva at this location is wonderful, she took time to explain everything to me about the rental and the truck was clean and operated perfectly. I will definitely see Eva again for any rental needs that come up in the future. Thank you.......

Arthur P. on

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Very pleasant and helpful. explained everything and made the experience very easy.

Michael w. on

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After having a hitch installed for a future trip to move my son, we picked up my vehicle to find back end damage. The employee hid in the back room when we asked what happened, which led us to call the police to file a report. Still paid bill in full and went through proper channels for ins. Which we are still waiting. Regardless, we rented by appointment a 4x8 trailer for the move 3 wks in advance to find the night before I was told my trailer was cancelled by someone in the office. No reason why, just cancelled. So they had no trailer! At my persistence the operator finally told me she only had a 6x12 available (way too big) that I was now having to drive from NJ to Fl. I also had to pick it up from a much further location. This company is a huge disappointment, first and last time I will ever do business with them.

Theodore G. on

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Fix it so that people can take the vans one way and return them at a location closer to home. Either that or don't charge them for the return trip mileage. I rented a van and later found out that the total cost would be over $200, so I brought it back. I had to take the train back home paying double train fare for that reason. I would really like my $46 to be refunded since I never was able to use the van for its purpose.

KEVIN P. on

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Nothing, excellent experience.

Robert E. on

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Equipment performed flawlessly

Brunel F. on

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The staff very nice or polite .l am glad I rent my U-haul from your place. Again many thanks

Bryan I. on

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Painless!! Highly recommended....

James S. on

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reginald g. on

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Kevin H. on

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Daniel R. on

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Thanks. All went well.

Mitch G. on

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CLAIRE D. on

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Great experience!!

Mary Jane V. on

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Very pleasant experience.

ERNEST G. on

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John F. on

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Your website is very deceiving on pricing. It should be clearer for the customer. And get rid of the $19.95 a day rental ad. Completely false advertising. Will not use Uhaul again.

Adria A. on

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Cheryl L. B. on

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ROBIN B. on

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Brenda K. on

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very easy transaction, have rented this cargo van twice to move our daughter home from college and then to New York.

Chris V. on

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Counter person was not aware of rates that are posted on the website and attempted to charge me at a different rate.

KELSEY E. on

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Susan D. on

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Previously rented uhaul at other location....dislike 30.00 fee for gas. Other location charged 4.95 galloon for gas. Only went 17 miles and had to stop for 3.00 worth of gas to avoid fee. Annoying

Vincent T. on

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Francisca D. on

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Needs air condition in the truck

Zainy A. on

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is too expansive

Richard P. on

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I will NEVER go back to this location and Uhaul should seriously consider allowing them to rent vehicles. The person who I dealt with was probably the worst person I could ever deal with. The moment I walked in, she gave me problems. I paid my bill on line and in advance for the sole purpose of a quick and easy checkout. When I arrived to the location, I was asked to provide my drivers license and credit card. My credit card has my wife's name on it and I was told that they wouldn't be able to rent the vehicle to me unless my wife was present. I purposely charged the rental with my wife in order to avoid any hassles. Her attitude was, "well, I can't rent it to you." I begged her to rent it to me and that it was paid in full. She eventually told me that if it is paid in full, she would allow me to do so but that she will get fined by Uhaul for allowing this. After about 1/2 hour, she let me rent it and then told me that she didn't have any appliance movers. I explained to her that I was moving a refrigerator and her response was, "Well, I would be more than happy to cancel the order for you." I explained to her that I travelled 2 hours to get there and her response was, "oh well." I am not sure what her problem was, but I was very unhappy with the experience. By the time I received the truck, it was about 1 hour later. She came out, brought the truck around and said that she was able to find a dolly. When she came around, she was sarcastically acting towards me in a condescending manner, which I didn't appreciate at all. I was helpless because if I responded in any way, she wouldn't have rented the truck to me. I would never shop at this center again and am more than happy to spread the word to everyone that I know.

Nina P. on

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MICHAEL G. on

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GOOD JOB...THANKS M. GIUSTINIANI

MICHAEL S. on

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Joseph A. on

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Easy checkout and return. Pleasant staff.

Sean S. on

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BRIAN L. on

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Zachary K. on

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Anita W. on

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The sign in and checkout was done very well. It was a great experience and I will recommend to my friends. Thank you so much.

Fred G D. on

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Mike W. on

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I made my reservation on line for a 6hr rental. I arrived at the facility and met with Eva who told me the truck had to be back by 12:30pm for another renter. I explained I had requested for 6 hrs and she said if I did not have the truck back by 12:30 she would charge me double. In checking with UHaul customer service , the rate is for up to 24 hour rental plus mileage. I have the exchange with Eva recorded on my phone. I'm afraid she did not represent UHaul in the way I'm sure you want to be represented. As I'm driving your truck back she then called and said I can keep the truck. Too little, too late.

Kerwinn J. on

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Good JOB

Gary K. on

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Stephen J. on

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Susete C. on

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James S. on

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Charles M. on

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Local competitors were 50 cents per mile cheaper and offered AARP discount. this would have saved me $125.00 on this move. I would pay a little more for your excellent service and trucks, but not $125. Fortunately for U haul, they had no trucks available. Having a dolly and pads in the truck is a great idea, pay if you need them, leave alone if you don't. Brilliant!

Annbettin L. on

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Michael M. on

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Everything was perfect! Great customer service at pick up and drop of.

Michael A. on

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Excellent experience, I could not ask for anything better or different. They were a pleasure to do business with!

Gabriel R. on

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PATRICK S. on

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Tim s. on

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I had to put air in the tires. The tire pressure monitor was lit.

ISAAC Z. on

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ROSA M. on

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When I dropped off the truck then wanted to charge me for the dust on the inside of the truck that was there when I picked it up. I have a picture of it. and the location I got the truck said it was fine .

RICHARD S. on

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I thought Gina did a fabulous job, couldn't have been a better transaction

GLEN R. on

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Frederick G. on

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Truck was clean and ready for pick up at time requested. Office staff was friendly and knowledgeable.

ALAN s. on

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Staff was helpful in answering my questions.

FRANK M. on

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Ed S. on

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Tammy B. on

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BRIAN L. on

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Rebecca A. on

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Lovonne F. on

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MARIE T. on

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Beth B. on

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My experience with Atlas U-Haul was excellent and painless from start to finish, which made my move all the less stressful. Highly recommend!

BRIAN L. on

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Wade S. on

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Nothing! Everything was good!

Acquebell R. on

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Janet H. on

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bob w. on

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Milla K. on

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Great service!

Patrick W. on

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Excellent at explaining all costs and current contract. Will definitely rent from U-Haul again

Joseph B. on

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Michael F. on

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Antoinette S. on

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Tina C. on

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Brian L. on

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Edwin W. on

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Drove all the way to New Jersey from Albany NY and the trailer lights didn't work. wasted the weekend will never use U-Haul again!!!

Evelyn L. on

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