Customer Reviews for Atlas Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atlas Self Storage

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Zachary K. on

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Anita W. on

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The sign in and checkout was done very well. It was a great experience and I will recommend to my friends. Thank you so much.

Fred G D. on

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Mike W. on

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I made my reservation on line for a 6hr rental. I arrived at the facility and met with Eva who told me the truck had to be back by 12:30pm for another renter. I explained I had requested for 6 hrs and she said if I did not have the truck back by 12:30 she would charge me double. In checking with UHaul customer service , the rate is for up to 24 hour rental plus mileage. I have the exchange with Eva recorded on my phone. I'm afraid she did not represent UHaul in the way I'm sure you want to be represented. As I'm driving your truck back she then called and said I can keep the truck. Too little, too late.

Kerwinn J. on

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Good JOB

Gary K. on

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Stephen J. on

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Susete C. on

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James S. on

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Charles M. on

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Local competitors were 50 cents per mile cheaper and offered AARP discount. this would have saved me $125.00 on this move. I would pay a little more for your excellent service and trucks, but not $125. Fortunately for U haul, they had no trucks available. Having a dolly and pads in the truck is a great idea, pay if you need them, leave alone if you don't. Brilliant!

Annbettin L. on

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Michael M. on

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Everything was perfect! Great customer service at pick up and drop of.

Michael A. on

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Excellent experience, I could not ask for anything better or different. They were a pleasure to do business with!

Gabriel R. on

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PATRICK S. on

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Tim s. on

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I had to put air in the tires. The tire pressure monitor was lit.

ISAAC Z. on

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ROSA M. on

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When I dropped off the truck then wanted to charge me for the dust on the inside of the truck that was there when I picked it up. I have a picture of it. and the location I got the truck said it was fine .

RICHARD S. on

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I thought Gina did a fabulous job, couldn't have been a better transaction

GLEN R. on

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Frederick G. on

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Truck was clean and ready for pick up at time requested. Office staff was friendly and knowledgeable.

ALAN s. on

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Staff was helpful in answering my questions.

FRANK M. on

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Ed S. on

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Tammy B. on

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BRIAN L. on

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Rebecca A. on

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Lovonne F. on

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MARIE T. on

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Beth B. on

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My experience with Atlas U-Haul was excellent and painless from start to finish, which made my move all the less stressful. Highly recommend!

BRIAN L. on

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Wade S. on

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Nothing! Everything was good!

Acquebell R. on

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Janet H. on

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bob w. on

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Milla K. on

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Great service!

Patrick W. on

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Excellent at explaining all costs and current contract. Will definitely rent from U-Haul again

Joseph B. on

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Michael F. on

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Antoinette S. on

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Tina C. on

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Brian L. on

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Edwin W. on

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Drove all the way to New Jersey from Albany NY and the trailer lights didn't work. wasted the weekend will never use U-Haul again!!!

Evelyn L. on

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John F. on

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Perhaps suggest a lock for the back door. It was a little unnerving moving into a city without a lock.

AUGUSTIN V. on

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Barrie H. on

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the truck was OUTSTANDING. It was clean, very low miles and ran beautifully. We had an issue with the auto transport. On day 2 of our 4 day trip, we came out to a flat tire. We called and a very nice service man came and changed the tire. The reason for the NO answer about the equipment is ALL of the tires and rims should have been inspected and changed on the auto transport BEFORE we were allowed to take it. The rim on the tire that was changed on the road was completely rotten. Had it failed while we were on the road, the results "would have been catastrophic" according to the man who changed the tire.

Upender S. on

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Brian L. on

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Karen G. on

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MARY ANN F. on

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Lateri puck up hours. Difficult to get equipment before 5pm.

Erica B. on

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Alberti P. on

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Excellent Customer Service

Cheryl S. on

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Richard F. on

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Jacqueline A. on

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Her customer service was excellent...before and after. Don't have a name, but I would recommend highly for her efficincy and knowledge..made a very difficult situation, I.e, moving, so.much easier. Very thorough.

giorgi k. on

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Very unprofessional staff. I would never go back to this location again.

Ryan B. on

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Sean G. on

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Receptionist was excellent at providing to my needs. Definitely will use them again if the opportunity presents itself.

Brian L. on

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Anthony T. on

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Cathy W. on

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stephen r. on

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Used them before & as always every thing was quick & easy. Would recommend it to everyone in need

Christopher S. on

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The mileage rate of .99 is very high which makes me rent less often

Brian L. on

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Excellent customer service,always ready to assist.

Michelle D. on

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Office manager was responsive and easy to deal with. Knew about all aspects. Works quick to get you on your way with your truck rental.

Ken K. on

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Shauna M. on

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Pat D. on

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process made very easy - employee's couldn't be better can't think of anything that needs improving

Jason S. on

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Next time just make sure the location we request is the closest location. I had to do more research and relocate order with you. Time is money when you are working for a clieant.

Jason V. on

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Excellent service. The lady even called me to let me know a larger truck was available, if needed. Thank you will come back again! Jason Vastano

Brian L. on

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Scott P. on

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I can't think of anything. The customer service was excellent and very efficient.

Rachel R. on

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Candida S. on

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pedro p. on

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Amanda G. on

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The gas tank was 1/4.

peter v. on

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Brian L. on

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Brian L. on

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Christine H. on

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Lori F. on

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Daniel t. on

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Gustav F. on

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Howard O. on

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Dana V. on

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AVNINDER S. on

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The staff was friendly and helpful. The rental experience was fast and snooth and the return receipt was fair and straightforward. Will definitely recommend THIS Uhaul location at Cindy lane.

Ronald M. on

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The truck was infested with roaches.

George L. on

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I booked the UHaul for 24 hours picked ihe truck up about 2;50 pa on Saturday August 27 it and then i was told i had to have the truck back by noon as they had rented it to someone else. This caused a rapid change in plans and more money, i want a credit!

Brian L. on

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Hurcent G. on

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I was very pleased. Associate was pleasant and accommodating. An easy hassle free experience with no hidden 'terms and conditions'...Keep doing what you doing!

Jim M. on

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DUBY F. on

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Joyce O. on

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Great customer service. Rented the large van and it was the easiest move we've ever made.

Rodney L. on

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I cannot for the life of me her name, but the young lady who was working on Saturday, Aug 20 when I came in to pick the keys was amazing! She literally saved me hundreds of dollars. If there is some sort of award you guys give out, she should get it (in all seriousness.) The other gentleman that I spoke with to set up my rental was awesome as well! Excellent service all around.

daran h. on

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U Haul agent/personnel was extremely helpful and courteous and went out of his way to extend extra help and instruction in the trailer operation. He even stayed past business hours to answer questions and help with instructions when I had additional questions. I highly recommend this center.

Zenon P. on

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Jay G. on

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Brian L. on

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Daniel P. on

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