Customer Reviews for Atlas Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Atlas Self Storage

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Robert E. on

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Equipment performed flawlessly

Brunel F. on

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The staff very nice or polite .l am glad I rent my U-haul from your place. Again many thanks

Bryan I. on

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Painless!! Highly recommended....

James S. on

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reginald g. on

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Kevin H. on

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Daniel R. on

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Thanks. All went well.

Mitch G. on

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CLAIRE D. on

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Great experience!!

Mary Jane V. on

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Very pleasant experience.

ERNEST G. on

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John F. on

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Your website is very deceiving on pricing. It should be clearer for the customer. And get rid of the $19.95 a day rental ad. Completely false advertising. Will not use Uhaul again.

Adria A. on

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Cheryl L. B. on

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ROBIN B. on

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Brenda K. on

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very easy transaction, have rented this cargo van twice to move our daughter home from college and then to New York.

Chris V. on

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Counter person was not aware of rates that are posted on the website and attempted to charge me at a different rate.

KELSEY E. on

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Susan D. on

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Previously rented uhaul at other location....dislike 30.00 fee for gas. Other location charged 4.95 galloon for gas. Only went 17 miles and had to stop for 3.00 worth of gas to avoid fee. Annoying

Vincent T. on

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Francisca D. on

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Needs air condition in the truck

Zainy A. on

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is too expansive

Richard P. on

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I will NEVER go back to this location and Uhaul should seriously consider allowing them to rent vehicles. The person who I dealt with was probably the worst person I could ever deal with. The moment I walked in, she gave me problems. I paid my bill on line and in advance for the sole purpose of a quick and easy checkout. When I arrived to the location, I was asked to provide my drivers license and credit card. My credit card has my wife's name on it and I was told that they wouldn't be able to rent the vehicle to me unless my wife was present. I purposely charged the rental with my wife in order to avoid any hassles. Her attitude was, "well, I can't rent it to you." I begged her to rent it to me and that it was paid in full. She eventually told me that if it is paid in full, she would allow me to do so but that she will get fined by Uhaul for allowing this. After about 1/2 hour, she let me rent it and then told me that she didn't have any appliance movers. I explained to her that I was moving a refrigerator and her response was, "Well, I would be more than happy to cancel the order for you." I explained to her that I travelled 2 hours to get there and her response was, "oh well." I am not sure what her problem was, but I was very unhappy with the experience. By the time I received the truck, it was about 1 hour later. She came out, brought the truck around and said that she was able to find a dolly. When she came around, she was sarcastically acting towards me in a condescending manner, which I didn't appreciate at all. I was helpless because if I responded in any way, she wouldn't have rented the truck to me. I would never shop at this center again and am more than happy to spread the word to everyone that I know.

Nina P. on

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MICHAEL G. on

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GOOD JOB...THANKS M. GIUSTINIANI

MICHAEL S. on

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Joseph A. on

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Easy checkout and return. Pleasant staff.

Sean S. on

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BRIAN L. on

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Zachary K. on

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Anita W. on

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The sign in and checkout was done very well. It was a great experience and I will recommend to my friends. Thank you so much.

Fred G D. on

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Mike W. on

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I made my reservation on line for a 6hr rental. I arrived at the facility and met with Eva who told me the truck had to be back by 12:30pm for another renter. I explained I had requested for 6 hrs and she said if I did not have the truck back by 12:30 she would charge me double. In checking with UHaul customer service , the rate is for up to 24 hour rental plus mileage. I have the exchange with Eva recorded on my phone. I'm afraid she did not represent UHaul in the way I'm sure you want to be represented. As I'm driving your truck back she then called and said I can keep the truck. Too little, too late.

Kerwinn J. on

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Good JOB

Gary K. on

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Stephen J. on

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Susete C. on

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James S. on

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Charles M. on

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Local competitors were 50 cents per mile cheaper and offered AARP discount. this would have saved me $125.00 on this move. I would pay a little more for your excellent service and trucks, but not $125. Fortunately for U haul, they had no trucks available. Having a dolly and pads in the truck is a great idea, pay if you need them, leave alone if you don't. Brilliant!

Annbettin L. on

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Michael M. on

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Everything was perfect! Great customer service at pick up and drop of.

Michael A. on

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Excellent experience, I could not ask for anything better or different. They were a pleasure to do business with!

Gabriel R. on

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PATRICK S. on

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Tim s. on

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I had to put air in the tires. The tire pressure monitor was lit.

ISAAC Z. on

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ROSA M. on

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When I dropped off the truck then wanted to charge me for the dust on the inside of the truck that was there when I picked it up. I have a picture of it. and the location I got the truck said it was fine .

RICHARD S. on

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I thought Gina did a fabulous job, couldn't have been a better transaction

GLEN R. on

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Frederick G. on

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Truck was clean and ready for pick up at time requested. Office staff was friendly and knowledgeable.

ALAN s. on

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Staff was helpful in answering my questions.

FRANK M. on

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Ed S. on

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Tammy B. on

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BRIAN L. on

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Rebecca A. on

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Lovonne F. on

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MARIE T. on

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Beth B. on

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My experience with Atlas U-Haul was excellent and painless from start to finish, which made my move all the less stressful. Highly recommend!

BRIAN L. on

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Wade S. on

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Nothing! Everything was good!

Acquebell R. on

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Janet H. on

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bob w. on

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Milla K. on

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Great service!

Patrick W. on

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Excellent at explaining all costs and current contract. Will definitely rent from U-Haul again

Joseph B. on

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Michael F. on

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Antoinette S. on

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Tina C. on

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Brian L. on

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Edwin W. on

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Drove all the way to New Jersey from Albany NY and the trailer lights didn't work. wasted the weekend will never use U-Haul again!!!

Evelyn L. on

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John F. on

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Perhaps suggest a lock for the back door. It was a little unnerving moving into a city without a lock.

AUGUSTIN V. on

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Barrie H. on

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the truck was OUTSTANDING. It was clean, very low miles and ran beautifully. We had an issue with the auto transport. On day 2 of our 4 day trip, we came out to a flat tire. We called and a very nice service man came and changed the tire. The reason for the NO answer about the equipment is ALL of the tires and rims should have been inspected and changed on the auto transport BEFORE we were allowed to take it. The rim on the tire that was changed on the road was completely rotten. Had it failed while we were on the road, the results "would have been catastrophic" according to the man who changed the tire.

Upender S. on

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Brian L. on

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Karen G. on

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MARY ANN F. on

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Lateri puck up hours. Difficult to get equipment before 5pm.

Erica B. on

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Alberti P. on

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Excellent Customer Service

Cheryl S. on

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Richard F. on

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Jacqueline A. on

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Her customer service was excellent...before and after. Don't have a name, but I would recommend highly for her efficincy and knowledge..made a very difficult situation, I.e, moving, so.much easier. Very thorough.

giorgi k. on

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Very unprofessional staff. I would never go back to this location again.

Ryan B. on

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Sean G. on

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Receptionist was excellent at providing to my needs. Definitely will use them again if the opportunity presents itself.

Brian L. on

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Anthony T. on

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Cathy W. on

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stephen r. on

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Used them before & as always every thing was quick & easy. Would recommend it to everyone in need

Christopher S. on

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The mileage rate of .99 is very high which makes me rent less often

Brian L. on

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Excellent customer service,always ready to assist.

Michelle D. on

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Office manager was responsive and easy to deal with. Knew about all aspects. Works quick to get you on your way with your truck rental.

Ken K. on

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Shauna M. on

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Pat D. on

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process made very easy - employee's couldn't be better can't think of anything that needs improving

Jason S. on

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Next time just make sure the location we request is the closest location. I had to do more research and relocate order with you. Time is money when you are working for a clieant.

Jason V. on

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Excellent service. The lady even called me to let me know a larger truck was available, if needed. Thank you will come back again! Jason Vastano