Customer Reviews for Aubins Autos
(U-Haul Neighborhood Dealer)

111 reviews

12620 100 St   Grande Prairie, AB T8V4H8

(587) 771-2469

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 10/9/2021 - 10/11/2021: Closed

Services at this Location:

Contact Us

(587) 771-2469

12620 100 St
Grande Prairie, AB T8V4H8

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
Special Operating Hours
  • 10/9/2021 - 10/11/2021: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Every thing was good

Duncan H. 
Rating:
3.0

The truck was not swept out well. I had to sweep or re-sweep prior to loading our possessions. Other than that I am happy with the truck and we uhaul online personnel and also the agent we interacted with in Whitecourt where we returned the truck...

Robert S. 
Rating:
5.0

Fabulous guy. Very clean office. Guy was very knowledgeable. Highly recommended

Karla M. 
Rating:
5.0

Customer did not leave a comment.

Jordan D. 
Rating:
4.0

Customer did not leave a comment.

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

Andrew T. 
Rating:
4.0

Customer did not leave a comment.

Edmund B. 
Rating:
3.0

Improve the online checkin and return

Colin C. 
Rating:
3.0

The lights stopped working. I continued anyway hoping all turned out well.

donna A. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Tell the to go to a different rental company! Ie Budget.

Vincent Z. 
Rating:
5.0

Customer did not leave a comment.

Gerard C. 
Rating:
5.0

Perfect experience. The gentlemen looking after the rental facility was very accommodating, respectful and helpful. Even though he was busy, I was on the road in no time. Thanks

ANTHONY D. 
Rating:
5.0

The size of unit assigned was not the size reserved. Representative corrected.

colin N. 
Rating:
5.0

Nothing, really great process.

James F. 
Rating:
3.0

Clean Your Truck, the front grill was full of bugs,

ben W. 
Rating:
5.0

Very helpful, was able to meet us on a Sunday, when they are not normally open.

Lorna L. 
Rating:
5.0

Customer did not leave a comment.

FELSIE S. 
Rating:
5.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Make sure the U-Haul has enough oil in it. We had to fill it ourselves.

Madison V. 
Rating:
5.0

Customer did not leave a comment.

Troy B. 
Rating:
5.0

Aubins was fast, friendly and provided excellent service. Easy pick and return.

Chad W. 
Rating:
5.0

Great! we were looking for a truck at the last minute on a Sunday and these guys just had one returned. very impressed how clean the truck was and the service was excellent.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

AMBER G. 
Rating:
5.0

Customer did not leave a comment.

ankit P. 
Rating:
4.0

Friend, helpful team that I dealt with.

DOUGLAS K. 
Rating:
5.0

Very friendly

shaun K. 
Rating:
5.0

Customer did not leave a comment.

Munamato M. 
Rating:
5.0

Customer did not leave a comment.

joylene S. 
Rating:
5.0

Customer did not leave a comment.

rene A. 
Rating:
5.0

Customer did not leave a comment.

rene A. 
Rating:
5.0

Customer did not leave a comment.

Gene B. 
Rating:
5.0

Cargo area interior was not swept when unit picked up. Passenger side tire strap on auto hauler was torn part way through and should have been replaced prior to renting to me.

Gary O. 
Rating:
5.0

Nothing

sherry K. 
Rating:
4.0

Customer did not leave a comment.

JERRY M. 
Rating:
3.0

The location itself is alright. But UHAUL as itself will NEVER use them again. They love to steal money from people.

Devin M. 
Rating:
5.0

Customer did not leave a comment.

MARIE B. 
Rating:
5.0

Customer did not leave a comment.

rene A. 
Rating:
5.0

Thank you so much for all your help. We were late and very sorry.

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Dylan T. 
Rating:
4.0

Customer did not leave a comment.

troy V. 
Rating:
1.0

It was nobody there, I had to do my own drop off online

Cindy C. 
Rating:
4.0

Customer did not leave a comment.

Colin N. 
Rating:
1.0

Good morning, Please find attached a invoice from your office showing charges for a Utility Dolly and blankets, neither of which I ordered, also neither of which was provided to me, and thus I have not authorized to be charged to my credit card. I reserved this trailer 2020-08-18 for 48 hours, however was advised 2020-08-27 that I would not be able to use the trailer for the required time and would have to return it in 24 hours. Further the attendant was late to the 0800 reservation and then had to load the computer, delaying my time of getting the trailer to 0820, however I've been charged for a 24 hour rental, but I'm expected to return the trailer with less then 24hours use. The trailer has damaged chains. Pics attached. Please rectify these matters urgently or I will be left with no other option but to contact my credit card issuer and request a clawback of the unauthorized charges by your company. To say I'm unimpressed would be an understatement, your actions in how this is rectified, will dictate my review of this experience. Kind regards

Alex B. 
Rating:
5.0

Agent was very friendly and professional,he checked every minor safty connection.

Rafique A. 
Rating:
5.0

Customer did not leave a comment.

AUDREY T. 
Rating:
5.0

Customer did not leave a comment.

Jordan S. 
Rating:
4.0

Not all uhaul reps give the same service The rentco rental uhaul in grandeprairie is the worst service I've had with uhaul! I would not ever recommend uhaul! The one in redddeer gaetz is good. (Mike) rene aubon has great service!

Larraine P. 
Rating:
3.0

Dealer was 30minutes late for rental.

Shaun W. 
Rating:
5.0

Always a pleasure deal in this location

Blanca R. 
Rating:
4.0

Install hand jacks on the tongue of the trailer for easier loading and unloading .

Fred R. 
Rating:
5.0

Very friendly and helpful service. No improvements needed.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

Rene A. 
Rating:
4.0

Customer did not leave a comment.

Spencer G. 
Rating:
5.0

The process was simple! Location was easy to find and my contact was available for my check-in

Douglas S. 
Rating:
3.0

Actually have an employee at the business during business hours instead of making customers wait 45 mins for them to come to the store.

preston P. 
Rating:
5.0

Truck wandered all over the highway because of the play in the tierods. Not the renters fault at all. He was a great guy to deal with and only got the truck the night before. No complaint about him, just the truck.

jason M. 
Rating:
5.0

For a one day rental, I was charged 216.00 +. I did get the insurance. The gas was on or more. and I was charged $54. The hidden cost at the end of the rental was way more than I wanted to pay. $236 was charged to my credit card. My experience with UHAUL as a whole has not been a good one. Though the reps and staff have been great, I was charged full price for a truck that broke down on me on the highway. The second truck - I waited 5 hours to get it through mobile. After speaking to 6 people, finally one of the managers came on and rectified the situation. On this level, I am very disappointed and may go somewhere else for a rental.

Debra J. 
Rating:
5.0

Not to improve, it was all good. Thanks

DON W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
2.0

Confusion about our order was not handled well. The staff admitted to having concerns about the maintenance of the vehicle. All parts of our order were handled very poorly at every stage of reservation. We were offered a vip voucher to compensate and the vip voucher was not applied properly so the pickup location demanded payment. We had to contact customer service yet again to sort it out. U-haul needs better communication between the company and franchises and better training on using that communication.

ronda C. 
Rating:
5.0

Nice to see more locations opened for uhaul

maria G. 
Rating:
5.0

Customer did not leave a comment.

sherry R. 
Rating:
4.0

The truck was disgusting both the cab and back. Mud everywhere, garbage under the seat, something spilled in the back and no attempt was made to sweep it out by the previous customer.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
5.0

Customer did not leave a comment.

Brittany M. 
Rating:
3.0

Trailer was in good working order but could of used a sweep out between rentals or by the last renter. Otherwise all good.

John C. 
Rating:
5.0

Customer did not leave a comment.

Alex G. 
Rating:
4.0

Customer did not leave a comment.

Duane G. 
Rating:
3.0

The reason I chose this location is that they advertise they are open until 8 pm when we arrived at 7 pm the location was closed with no number or contact info

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

keith B. 
Rating:
4.0

Customer did not leave a comment.

Duane G. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

Micah A. 
Rating:
3.0

Customer did not leave a comment.

Tony I. 
Rating:
1.0

First of all charging people for 113 km when I know for a fact I didn't even drive 20 km I wouldn't recommend uhauli period let alonethis location...manager wasn't here in the am had to wait also closes today at 8 pm well it's 645 and its closed lights off nobody here...funny thing is uhauli customer service said 8pm earlier when I phoned...this time she tried giving me excuses

Jared W. 
Rating:
2.0

Frustrating as the person I picked up from assured me that I didn't need to clean the truck on the other end because the roads had been quite dirty and the truck was very dirty when I picked it up. I went with this and was then charged over $30 for cleaning at the other end which went against what I had been told. Not happy with this experience and it will affect my decision to rent with U-Haul in the future.

Evan J. 
Rating:
5.0

Customer did not leave a comment.

LINDA S. 
Rating:
5.0

Great service

Brent G. 
Rating:
2.0

Customer did not leave a comment.

JIM R. 
Rating:
1.0

Had a pickup booked for 2PM, but the office was closed, had to wait in a snowstorm outside while calling the manager to come let me in. The truck had Summer tires and we got stuck and almost crashed numerous times. The windshield wipers didn't work and one of the tires had a slow leak, so had to keep stopping to fill and to clean the windshield so I could see.

Bernhard Z. 
Rating:
5.0

Nothing, the person at the location was very friendly and helpful. I would highly recommend this location.

Todd O. 
Rating:
3.0

Customer did not leave a comment.

Jorge G. 
Rating:
4.0

Great service.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

penny S. 
Rating:
3.0

We were told this was the only location to drop off and when we got there it was closed. We called uhaul and they said to leave it there. I was nervous of this as who is to say it doesn't disappear or suddenly have damage? I took pictures and called and left a message. The uhaul place did text me later that it was Okay.

Aaron T. 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
4.0

Customer did not leave a comment.

Aimee H. 
Rating:
1.0

The owner was 30 minutes late for my 9 am appointment. He was not apologetic at all. I told him I had already signed into the 24/7 check in and that all I needed was the keys, yet he insisted to boot up his super slow computer to put me in the system. I got upset, he threatened to cancel my booking. As soon as I told him I was calling the U-haul head office, he handed me the keys. It's was one of the worse customer service experience I've ever had.

LUC B. 
Rating:
5.0

Customer did not leave a comment.

Jim K. 
Rating:
5.0

Customer did not leave a comment.

Manuel G. 
Rating:
3.0

Customer did not leave a comment.

Franklyn T. 
Rating:
5.0

Customer did not leave a comment.

Reanne C. 
Rating:
5.0

Customer did not leave a comment.

paul O. 
Rating:
5.0

Customer did not leave a comment.

MEYE E. 
Rating:
5.0

Customer did not leave a comment.

Hilary W. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
4.0

Business was closed

WAYNE F. 
Rating:
4.0

Customer did not leave a comment.

jenny K. 
No reviews have been submitted for this location.

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