It was not Hardwick's Pick up location who is to fault - it is UHaul's. I personally went to Hardwick Friday morning to confirm I had a truck and my equipment. I was told I wasn't in the system AND UHaul doesn't supply any equipment at that location. This is less than 24 hours before a move and I had paid for and made this rental weeks before. Michael made many phone calls and found my truck was in St. Johnsbury . I called St. Johnsbury and was assured I had a truck reserved there for the next day. I drove to St. Johnsbury the next morning (Sat.) to pick it up at 8:30 and I was not in the system anymore. The truck was now in Hardwick. It was noted I was sent an email giving me this information - moving from a location where there was no service makes this even more difficult. Calling locations that don't answer makes it harder. Bringing the truck to Morrisville as a drop off was tricky because as these concerns were being entered on my phone I was kicked off the system and couldn't get back in and just left the keys in the drop box. All of this on a very stressful moving day. I need to be reimbursed for the 2 dollies and 12 pads I paid for. The extra time and mileage I expended should be reimbursed. I hope UHaul can learn from this and make communication better.Marlou S.
Customer Reviews for Aubuchon Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The whole experience with getting the rental truck was a huge pain in the ___. No customer service on the phone with your dealers in the Newport area however Micheal at the hardwick store was great, with all the business I've given you over the years that was the LAST time I will use your trucks.David L.
Customer did not leave a comment.Sara F.
Customer did not leave a comment.Brian M.
The customer service was great, the truck was running and ready to go, our experience was great!!!!Kyle F.
trailer was snow plowed in. customer had to dig it out.John S.
never checked in my return and had hundreds of dollars of extra charges that took over a week to clear up.john C.
i went to return the trailer on Christmas day and they were closed , so I returned the trailer at 8 am on the 26th. I was charged an additional day! That was a rip off!! NOT A GOOD COMPANY ! I will rent somewhere else in the future !!!!!!!!!Dale W.
Customer did not leave a comment.Jeffrey D.
Customer did not leave a comment.Mike B.
Customer did not leave a comment.Mike L.
Customer service was great. Vehicle needed maintenance but I don't blame the facility.Peter S.
The problem I had was not with the pick-up location, it was with the reservation center. I don't know what the problem was, but the employee at the hardware store where I picked up the trailer had trouble getting the reservation to release the trailer and allow him to assign it to me. This caused a long delay in picking up the trailer and therefore a delay in my departure from Vermont. this has been a frequent problem and if there was another option to meet my needs, I would certainly seek one.Bobbi P.
Very friendly and informative staff.Rachelle M.
Customer did not leave a comment.Paul K.
I don't think that the Location people had anything to do with the transmission shifting problem or the absolutely horrible gas mileage nine mpg. The truck was clean but mechanically it definitely had issues.William P.
It would be nice if it had a jack. It's quite heavy for one person to lift and move.Robert S.
My reservation was badly messed up by someone who, on the phone, identified himself as the regional manager. The information that the pickup location had was wrong. Because the local folks involved just wanted to get me out of there, they didn't confirm any of the information. So I never got a contract. I was also left on my own to hook up the trailer.Christina R.
Everything worked out perfectlyJane W.
I would have rented a smaller truck, but your website said one was unavailable. However, when I got there The had not one, but two smaller trucks.Raymond L.
Customer did not leave a comment.Craig T.
Customer did not leave a comment.Ernest C.
I think they are new to the process...Thomas C.
Customer did not leave a comment.Felicia H.
They close two hours earlier than your site stated because of the virus. I was almost too late. We also had great difficulty releasing the trailer from the hitch because it was jammed.STEVENJ M.
They have 24/7 service that was extremely useful.Suzanne M.
Helpful staffFrank R.
Customer did not leave a comment.Selina W.
Free coffee..Darius R.
Customer did not leave a comment.Daniel S.