dropped off in box..location closedJAMES B.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Debra T.
Customer did not leave a comment.Roberto V.
Customer did not leave a comment.William W.
Customer did not leave a comment.Hillary A.
Great small town people and service! Uhaul needs to provide them with more equipment.Scott S.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Erik L.
Customer did not leave a comment.QUenTIN G.
Customer did not leave a comment.John S.
nice and efficient people working there- clean store environment and clean truckDavid R.
Customer did not leave a comment.Eric M.
When I dropped off my trailer, they refused to give me a receipt or any written notice that they have accepted the trailer. Then I got a call from U-Haul days later asking me where my trailer was. I spent 30 minutes on the phone between holding and talking to a rep. It wasn't addressed until I called the hardware store and left a message. I really didn't like sounding pissed off, but I lost 30 minutes of valuable vacation time handling this. Everybody at the store was nice and polite, but I would've appreciated a written confirmation that I had dropped off the trailer.Trenton T.
Customer did not leave a comment.Robert T.
Everything went exactly as planned.John C.
Easy pick up, easy drop. Truck in good condition. No issuesDaniel F.
Not much room to park a large truck. Also, not applicable to this location, but the iOS app is not very good.Derek S.
Very easy process and plenty of equipment to choose from. Very helpful and friendly staff.Scott P.
Customer did not leave a comment.Rose S.
Customer did not leave a comment.Erik W.
The location wasn't the problem the uhaul service was overall terrible!!! For one thing we reserved the truck online and paid for it that day. Then 2 days before we go to pick it up they didn't have one available so we ended up with a smaller truck. Then when we scheduled the return it was to Claremont, NH. No they changed that last minute on us so we had to drive all the way to fucking Newport, NH to drop the truck off. I will probably never use uhaul again it was a very agrivating experience.Crystal S.
Customer did not leave a comment.Preston H.
Customer did not leave a comment.CHARLES C.
Customer did not leave a comment.Michelle P.
The overall experience was very good. I was a little disappointed at how low the fuel economy was, and how loud the cab was. Overall our experience was excellent.Christopher F.
The Aubuchon pick up location was fine. My preferred pick up location was NOT. I booked the trailer for the Keene, NH location over the phone. The next morning I went to this location and was told that they do not have a trailer for me. Keene is listed as my preferred location but is not guaranteed and so there was no trailer. I was never told that my trailer may not be located in Keene. There was no mention of a preferred location over the phone and there was no explanation about what a preferred location means. I never received an email or phone call saying that my trailer would be in a different location. I had to drive an additional 40 miles to pick up the trailer. The customer service at the Uhual Keene location was lacking.Alex C.