Customer did not leave a comment.BARRY SCOTT C.
Customer Reviews for Auburn 76
(U-Haul Neighborhood Dealer)
Citrus Heights, CA 95610
(MNM Petroleum Inc)
Services at this Location:
- Mon-Thur: 6 am - 11 pm
- Fri-Sat: 6 am - 12 am
- Sun: 6 am - 10 pm
- 24 hour customer return
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more than one truck in stock, and have the vehicles properly maintained. The truck needed oil, the air conditioning didn't work, and the windshield wipers didn't work. They didn't do a safety inspection. They didn't have pads, and the dolly didn't have any straps. When we arrived to pick up the truck, he had to do everything on his phone to write up the contract and reserve a truck. Because he runs his U-Haul business out of a gas station, he had to keep ringing people up while we waited to the side.JOHN M.
I called the location to rent a truck. He saud they didnt have one. I called uhaul and they made the reservation at the same location that said they didnt have a truck. I went in to pick it up. I guess the owner is the only one to do the rental. He took my id handed me the key and that was it no thank you nothing. I brought the truck back went into the store to return. The guy asked my name. He said ok im all set. I said no someone needs to check it in now.. He saud the owner will when he gets back. I said ill wait. Then the cashier saud he will be right out. I said I thought he was gone? The owner came out and saud ok your done ill email a receipt. I said can you check it now he said it was fine. I dont think he like to deal with uhaul at all. I received my receipt and he added insurance even after I refused it when I did the online check in. So I want that refunded. I know why he did thag because im sure it goes right to him. He gave me no receipt when i left with the truck nor when I returned. Very rude. Or he just doesnt like to deal with Gay people. I buy storage Units weekly and rent a truck weekly. I will not go there again.Mark W.
Customer did not leave a comment.Matt L.
I called the guy at 76 station to tell him I'd be late to pick up, he said is this Carin Bowman ok no problem. When I got there he said I wasn't in the system and acted like we haven't spoken. I had two workers waiting for me at 50 per hour while he called the guy from Uhaul. Eventually I was given the truck but I nearly had a heart attack. Not cool needless stress added to an already stressful situation. He sent me off without any payment information. I was like hey do you need me to pay now or later and he was like oh yeah you need to pay now. Total Bozo!carin B.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.jenny G.
Customer did not leave a comment.Simran H.
I requested a dolly, one was not provided. When I informed them of this, I was told I would not be charged for one. I still was. I requested a refund, have not heard back.JUAN M.
Customer did not leave a comment.Jabrea H.
Have a clean truck ready for a customer. I also reserved a furniture dolly that was not included in my truck.TAMARA S.
Customer did not leave a comment.Baker A.
Customer did not leave a comment.Wallace B.
Better service less attitudeJERMY M.
Customer did not leave a comment.shelly M.
Accurately report mileage so that customers aren't overcharged.Tamara O.
When I initially went to pick up my rental in California City at ACE hardware, I was informed that my reservation had be cancelled 2 days after I made it. I did not receive a phone call nor an email saying that is was cancelled. I called uhaul and they told me that it had been cancelled but no one could tell me why. I was then on the phone for nearly an hour trying to find another truck so that I could continue my move. I spoke with a very competent lady named Vicky who was very helpful and found me another rental that was 50 miles away in the opposite direction of my move. I had no choice but to get a ride to Ridgecrest, CA and then drive the truck all the way back to California City. Vicky was probably the only good part of my experience with uhaul. The shear lack of communication was mind boggling and it caused and added amount of unnecessary stress to both my family and I. I will not be recommending uhaul to any one of my friends and will no longer give you my business.Christopher M.
Customer did not leave a comment.WILLIAM M.
Didn't allow parking of vehicle I came in. (only a 2hr. rentalsteve C.
Customer did not leave a comment.Wendy M.
I called with questions and the man who answered just ignored me half the time on the phone and then got angry when I would ask if he was there. Didnt try to help me with my issues or anything. When I got there the locstion reaked, and the man didnt greet me or say anything to me. At. All. It was super awkward. Definitely wouldn't recommend this place.SECRET KELLY P.
I was told I would be paying when I dropped off the truck as I wanted to pay with cash. I would only have a $100 hold on my card that would be returned. None of this was the case.Allison W.
The truck was dirty and I was charged for an appliance dolly which we didn't get we only got the utility dolly! I asked for a refund for the appliance dolly but never heard backDaniel A.
Customer did not leave a comment.Dave O.
There wasn't a place to buy locks for the U-Haul. I had to make a separate trip elsewhere. I would prefer an actual U-Haul store where I can buy locks last minute if neededBenjamin M.
It was super easy to drop off. I will be using this feature in the futureNoreen S.
Customer did not leave a comment.Jennifer G.
The person working was dismissive did not take the time to check to confirm my equipment drop off. I was turned away even after showing my contract. Then after being on hold with UHAUL when I spoke with the useless scheduling department who would not allow me to return to elsewhere I had to go back to this location. The representative was threatening, aggressive, and rude. I feel unsafe returning, but again the useless liars at the scheduling for UHAUL said I could not return equipment elsewhere even though I do not feel safe. They lied and said other people have scheduled the equipment and must be dropped off there. Well, I had an appointment in one city and to pick up in two different cities, so I know they could have made the changeJennifer G.
Customer did not leave a comment.Cynthia F.
Customer did not leave a comment.Osmin M.
at this location was good.... BUT.... BUT.... I don't remember EVER having to pay for Mileage, I rented from Uhaul before, last time was 8 years ago..... I made sure there was gas put back in truck, and paid the rental fee..... $64 is too much, I will check others like Home Depot next time..... Uhaul never again....Scott W.
Customer did not leave a comment.Verjai J.
Customer did not leave a comment.Benjamin K.
Customer did not leave a comment.SOREN S.
Not too much. Our scheduled truck was "burried" behind other trucks. Owner moved 2 and we were free and on our way. Overall, a positive experience. ThanksJim K.
Johnny went above and beyond the call of duty for me. My roommate had destroyed my room and thousands of dollars worth of my stuff. My only choice was to move and Johnny made every thing so much easier. I came in crying from stress and our final interaction left me with a smile. Johnny helped me far more than with renting a unit and returning the truck. Johnny gave me a glimpse of hope, which means much more than I could ever ask for because my middle name is hope. Thank you Johnny. This heart broken heart got a bandaid and a safe move today thanks to Johnny. I wish every u-haul rental experience was like this. Thank you Johnny, you made my life better.tiffany C.
The gentleman at the service station had absolutely fantastic customer service skills.Nick G.
What a joke.....a frigging gas station and they gave away our blankets and dolly. Go screw yourselves!DAVID D.
Don't use self service pick up Absolutely no assist from the store They know less than I did about the process. The truck had 3/4 tank not full. No security, the truck could have easily had gas stolen. Best to have knowledge about self service. My daughter got me through the process. The qouted cost of truck was not what we paid. Last minute pressures prevent you from disputing the cost. That's an outright SCAM.Jack R.
Customer did not leave a comment.FELIPE G.
Having to do check in solely online made things difficult but the man that called me took care of the situation quickly once he was called and everything went smoothly after that.Alicia D.
Great service had some small issues but cashier was able to easily navigate thru the problems!Rochelle O.
There wasn't a utility dolly in the truck but I was charged for one. It took almost an hour to check in remotely, partly it was my fault for having my phone number wrong but when I was trying to message on the site, there was NO ANSWER. I had to then call and was on hold for another 15 minutes. I only had the truck for 6 hours, that lost hour impacted my whole move and I didn't even want to ask for more time because it would take too long.Jeannie M.
I haven't checked with the location, but I know I left my Samsung Galaxy Tab 3 in the cab in a SOLO case that folds for support while viewing. They have information on me, why didn't they call to tell me? The guy who helped didn't speak but 3 words, drop box there and pointed for us to go back outside. Shady character. I am very upset, it was used when I purchased it for a mere hundred dollars, but it contains a lot of personal things and the general principal, to not even try to get ahold of me about it. I am very very pissed off.Trent K.
The mobile pick-up was a pain to deal with since it wouldn't load or had inaccurate information. Once it finally went through, my vehicle was already blocked in by another U'Haul truck in the front. I had to wait an 1 and a half hoping that another customer was going to pick up the vehicle in front of me. Call several times to U'Haul customer service, but never got through. I had to drive to an actual U'Haul location and wait in long for 30 to 40 minutes. The representatives there couldn't void my previous contract so she call someone to have them moved the car. We went back to the same location and saw that two other people were also trying to get their vehicle, but were also block in by the same car. We wait another 30 minutes before another customers was able to get the vehicle out of the way, which didn't belong to them. I spent 3 hours waiting to get this U'Haul and wasted most of the day. Not a pleasant experience this turn out to be.Tong T.
Customer did not leave a comment.KayDee K.