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Angeline R
Customer Reviews for Auburn Express Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldn’t see through my windshield. They got my name wrong twice and my vehicle. Over 3,000$. From Vegas to Washington, forgot to enter my destination! I’ll be putting in a formal complaint.
Angeline RGreat customer service from both attendants. Friendly , cool, easy process. I told them I’d be back, and I will.
Joshua SRented a 5x8 trailer and returned on Easter but they were closed. No problems, just followed instructions and placed rental contract in orange key box and called next day to confirm the return. No issues. Great experience.
Mark JNothing, all was good.
John PQuick in and out, service is great. Return was Fantastic! I would recommend this location to everyone but I don’t want anybody else knowing about it, I want it to stay my little secret.
Mike CVery fast and friendly. Hastle free. Will def use again.
Joseph BA+
Taras BGreat worker there
Michael NIan was wonderful. And super cute too.
Sheldon PN/A
Reggie SHonestly Switch Out Your Weekends Saturday and Sunday Guy because he Denied Rental Services to People for ether they Smelled a bit Like Marijuana like that's Legal in the State and Honestly if a Driver messes up or gets in a Accident thats A Win for Yall he will have to be responsible if anything happens so i dont see why he is Denieing service frequently That's you guys Loosing money on rentals. In my Opinion
Gabriel AOut standing service!!!
Larry BKnowledgeable, helpful staff, top notch equipment. All good!
Gary BEverything went smoothly. Cost was as expected. Return of equipment was simple. The only thing I would recommend you change is that you don't open early enough for a rental business. It would be much more convenient for your customers to pick up equipment at 7:00 or 8:00. By 9:00 AM, the day is half wasted.
Derek SAttendant was helpful and well informed.5 star!
Michael SI actually had a really good experience. I normally wouldn't take the time to reply to these things but I truly did enjoy the entire experience from the online checkout process (except all the upselling for boxes, dollys, gloves, moving help) to the pickup and then drop off. Very smooth experience and quick to get in and out with the equipment. Would use again, and plan to!
Garrett JI reserved a trailer online and i needed just bring my car from shop to my home it about two miles away i didn't need the insurance and i said that to person who helped me but whn i got invoice they added $8 for insurance. I sent an email and nobody replied me. It's not honest.
Anton KGreat people!
James LPleased with the price, friendly employee
Jeffrey SThe agents were very helpful. I got I needed.
Wayne RCall or text customer if the truck is not at the location we pick to pick up from
Harold WEasy, fast helpful.
Alex GHave better lighting in parking area so when returning after dark, I can see better! :-)
Cheryle HFriendly and quick! Very clean van as well!
KEVIN JThey helped ever so much with everything that I needed.
kreston WNot my usual uhaul location, but they made she the location that had the trailer i needed was close and they let me know to make sure i went to the right place. The location has the right trailer for me, and the customer service was great! Fast, painless and personable.
Matthew LEverything went smoothly. The people I dealt with were professional and nice.
Dorota PVery friendly staff. Will definitely rent from here again.
Mike HMake the car trailers/transports more available at more locations
Don HKeep up the good customer service ..
marria AYour trailer was not at the facility I had it held I drove over threee location because you sent me the wrong email wasted a lot of time and my gs.
Justin HDon't be such in rush that you shoo people away because your trying to get to the next customer. Other than that great service.
Alvina LOutstanding value and customer service. Helpful and friendly employees. I've rented 2 trucks recently. Very happy with the results. Definitely recommend Uhaul.
Scott HPick up and drop off went pretty fast, accurate and smooth. Both staff members were nice and friendly.
HUSSAM SGood job by the employee working the day we rented a 15' truck. Employee had completed the pre-check items and was ready to go when it was time to open. He said his colleague called out, so he was going to be by himself for the day. Good attitude, efficient and courteous. Returning was also easy & efficient.
Cynthia LGreat and excellent ✅
Okechukwu ELuis at the front desk is very nice and he accommodate my need of a rental truck ..very friendly and professional..
marria AKeep up the great service!
Russell BVery solid customer service, quick check in and check out, too.
Kimberly SIt was a quick process renting and returning
Julie TCustomer service was on point. Friendly and helpful.
ALEXANDER LExcellent customer service.
Monica KHad a great Experience
JOHN NNothing it was awesome.
Michael GIan was great to work with, caring and responsive. He made sure every detail was right. Thanks Ian!
Russell BThese questions do not capture a customer’s experience. I was scheduled to pick up a truck from the location by my home. Upon arrival there was no truck and I had to drive to a further location, they would not let me return the truck at the scheduled either. The gas gauge seemed faulty. The tank read 1/4 tank of gas when I picked it up and read empty after 30miles. I used the guide sent to me which suggested how many gallons to put in to get the tank to 3/8 and it seemed to overshoot as the tank read 1/2 tank after that. It was an unfavorable experience. I’m not sure if the availability issue was due to the staff at this location or by originally scheduled location, so I don’t want to give the 16th a poor review
Morgan MThe staff was friendly and ver helpful. The location was a Little off of the normal path, as in it was on a different hwy as opposed to the main hey, other than that it was a delightful place experience.
victoria EEverything was already wonderful and there's nothing more I can think of!
Renee MI think everything is so perfect and the young man working there has excellent Customer Service:)
Maria VExcellent service…van was so clean ..definitely recommend them to others
Ajaypal SThe agent that assisted us was very helpful. The previous renter had not returned the keys which set us back a little bit. However he was professional followed through with that renter and got us on the road as quickly as possible. In addition he rate matched another company for us giving us a discount. The next morning I called to let the site know that I was running a bit behind to return the equipment. When I arrived the agent was friendly and received my equipment with no worries. I don't remember his name but he really did make our transaction easy and hassle-free.
Charquinta MContactless check out took longer than in person counter service. Was a bit disappointed
BONNIE PLocation hours are a little low, but good overall experience.
Kris RWaved the $221 fee, but then later added it within an email
Dalton HThe window in the truck got busted out. Somebody stalled a speaker out of the front when I went to drop the car off. The gentleman wanted to leave me Parkette outside until the next day with the window busted out.😡
DESIREE AThe trailer was hooked up for us, which was really nice
Janell F