Extremely out of the way, it tact on literally 2.5 hours of trust driving to pick up a moving truck and the truck was not the one I reserved. It was a smaller one and I wasn't able to put all of my property in the truck to make my move which is 4 hours away . And so now I have to pay another month rents on my storage and take time off of work and make arrangements to come back and rent another truck and pay for all of that.. worst experience ever with such a minimal task... and uhauls excuse was that all of our trucks are out of state .. not my problem... get it together... moving is already a headache please don't add to it..Mike C.
Auburn Tire Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.William B.
Personnel were not practicing any Covid 19 protocols: no masks and no social distancing and zero acknowledgment after I expressed my discomfort. After I had been assured that my online registration was complete on two previous occasions I was still required to complete additional registration inside which is what I was trying to avoid. Lastly, the truck only had a 1/4 tank of gas upon pick-up. The truck was clean but the back door was extremely difficult to open and the key was hard to get out of the ignition. I've moved so many times and have never been disappointed in a truck rental. I would not recommend this pick-up site - I would rather drive further to get better customer service.KATIE D.
Customer did not leave a comment.shari J.
I had to dead head 2.5 hours just to pick the truck up and then dead head back to the location I was loading it up. I hired people to assist my move to begin at 10:00 am and because of the lost of time, the added gas expense I lost approximately 6 hours that could have been more productive had the truck been located near my original request. Because of the 6 hours lost I was not able to completely vacate my storage lockers and incurred another months rental exceeding $250.00 that I was hoping to avoid. Now I have to return to CA and rent another truck and drive 9 hours that would be unnecessary if the rental truck was in a location that wasn't 2-3 hours away.Terry L.
The truck cost $100 more than we were quoted on the phone with the 1-800-go Uhaul! He refused to give us the discount for dropping off the truck in Yuba City that we were promised on the phone as well! Not happy with that at all! We were in a hurry to get started with the move, or we would have walked out and rented somewhere else!Carol C.
Very helpful and kind. I had to extend my use of the Uhaul and the representative was very helpful. Excellent customer service! Thank you!Christy A.
Office was dirty & very messy with magazines all over the place. The furniture was dirty & torn.KATHLEEN N.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Kimberly M.
Very little lighting. Hard to see.CHERYL J.
Very friendly and helpful. Will go back there.Charotte M.
This place is cool. They were quick and pleasant. Thank youAlexander C.
Customer did not leave a comment.Tyler M.
Customer did not leave a comment.Jerald W.
Customer did not leave a comment.Roberta P.
Customer did not leave a comment.Ann G.
Customer did not leave a comment.Scott S.
All of my belongings stink like Marijuana! The entire back of the truck smelled of marijuana, the cab of the truck smelled like burnt marijuana! Worst 400 mile drive I've made! Not to mention I had to drive 80 miles out of my way to pick up the truck! Bullshit!!!!Manford J.
Customer did not leave a comment.Kathy N.
Issuing a receipt for the return promptly.Bruce T.
Customer did not leave a comment.Christopher T.
Customer did not leave a comment.Barry F.
The truck cab was dirty cigarette ashes and mud all over the floor cup holders had cigarette ashes spilled soda sticky stuff. The back of the truck looked like they just transported marijuana plants and the rental place didn't cleaned it.Constantin L.
The Uhaul representative put in the Wrong destination address and he refused to change it because he said it would take a hour to do it again... That costs me more money because he didn't allow me enough miles to get to my destination and return the truck to uhaul without an 42 extra miles that I had to pay for which was very unprofessional... Sadly I'm not finished moving and I Will still need at least two more truck rentals to complete my move...however because of my experience I doubt that I will use Uhaul again,unless they decide to reimburse me.DEBORAH S.
Customer did not leave a comment.Deborah C.
Drop off Box was clearly visible.Gregory P.
Customer did not leave a comment.Kasey W.
Waited a long time while on phone without being acknowledged, office could be cleaner and staff more social. I like the other two dealerships in town better but this is where they assigned me even though I asked for Gin's auto.Julie G.
Sierra Tire was friendly and provided excellent customer service.Jennefer M.
This was an after hours remote drop off.ERIC K.
Customer did not leave a comment.christina C.
Customer did not leave a comment.Steve H.
I ordered and paid for a furniture dolly that was never there.Otherwise, all went well.JAMES R.
The location for the designated drop off was not open and we were unable to contact them by phone (no answer). Uhaul call centers were not helpful at all and kept us on hold forever! We finally contacted Auburn Tire Center and they were able to help us and let us drop the trailer off at their location without incident...very courteous and helpful. VERY DISSATISFIED WITH UHAUL, AGAIN!!!Debra A.
Customer did not leave a comment.Brad D.
It took more time than expected to rent. I was very pleased once we were on our way.Leonard D.
The link that was sent to me when I picked up the truck would not load. Kind of defeats the purpose of making people use it.Timothy B.
Customer did not leave a comment.Edwin C.
The dude in meridian,ca where I dropped it off was awesome! Thanks for your friendly service and may god bless you!Samuel W.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Thomas P.
Business was dirty and unprofessional. Vehicle was out of gas. manager did not communicate well. Based on this I would not use Uhaul againJoshua E.
Customer did not leave a comment.james F.
Customer did not leave a comment.Alane M.
The fuel said it was a 1/4 tank when i left but less then 2 blocks it droped to empty and fuel lite came on. I had to $80 of fuel just to use it and then return it with a 1/ 4 of fuel that i did not even use.Adam S.
Customer did not leave a comment.Terry M.
Have the staff at least offer to spot someone loading a car onto the equipment to be towed.Thomas S.
The proprietor showed up 15-20 minutes late! Very disappointing when your day is tight with moving. Online program not great to reserve. Although I didn't confirm my first reservation I ended up with two. The auto selection of â€œ1â€ on equipment is annoying and manipulative on your part. Make me select what I want, not deselect what I don't! Although I called to cancel one of the reservations, the wrong one was cancelled.Helen C.
Customer did not leave a comment.Oren H.
It was okayPatrick D.
I would of liked the owner to sign the receipt given to me. I would have felt a bit more secure about the transactionRicardo A.
Customer did not leave a comment.alan R.
I really would not go to this location again. The UHaul was still dirty from the previous renters - or maybe the owner, I'm not sure. Popcorn was all over the floor of the vehicle, the steering wheel was sticky. The location was terrible, it's hard to access and it's on such a steep incline, I was NOT comfortable driving a UHaul in that parking lot. The owner was polite but wasn't very communicative when it came to pricing over the phone and would not let me pay alternative ways other than my card. When I told him I might not have enough money on my card, he charged it anyways and refused to take cash. He lied about the gas being under and I was very upset. I feel like he took advantage of me because I'm from out of state (SC renting in CA) and because I'm a woman. I will NOT be going back to this location. Ever.Janae T.
Could not supply hitch/ball equipment.Kevin E.
Customer did not leave a comment.James M.
Customer did not leave a comment.Patrick S.
All good!mike M.
Should have been made aware that a 2" ball and 4 prong connection is needed. I and most people I know have 2 1/2 inch ball to tow with. I had to drive over 3 miles away from pick up spot to buy a 2 inch ball for $20 the person working did install the new ball.GARY W.
Customer did not leave a comment.Blake H.
Customer did not leave a comment.dallas W.
Trailer was promised in Sacramento (45 minutes from me) then the day before the pick up location changed to Grass Valley (1 hour 45 minutes away) without contacting me.Jason D.
Customer did not leave a comment.Geoff C.
Customer did not leave a comment.eugene S.
Clean the vehicle before the next potential customer.William W.
They were greatJoel R.
Customer did not leave a comment.STEVE P.
I returned the trailer a day early, was meet by two sloppy dressed men with almost zero personal interaction. One of them unhooked the trailer asked if everything was ok, I explained the lights, being pulled over three time and pointed out the mess of wires in the back. He didn't say a word or apologize. He walked away, I followed him inside, he then started talking to another customer, I stood There and he finally said you are all paid, you can go.John C.
Customer did not leave a comment.Theresa M.
not friendly, broken English so it was hard to communicateNeil S.
Customer did not leave a comment.Tracy L.
Customer did not leave a comment.Jessica P.
The staff was professional and friendly. The process was quick and no issues.Ellen S.
quick & easy drop off, quick & easy!Joseph L.
It would have been nice to have a clean windshield and truck cab.Norm R.
Customer did not leave a comment.Victor N.
Customer did not leave a comment.gary S.
Customer did not leave a comment.Tony G.
It would be helpful to have UHAUL signage out on the street. We were unclear where to go, and had to make a u-turn with the trailer.Karen P.
Customer did not leave a comment.Sherrie P.
good jobWarren H.
Customer did not leave a comment.Shauna M.
The Auburn Tire Center felt a bit run down, but they gave us a truck that was in great shape and that was not my experience in times past. So, I am very happy with the service!theresa H.
Customer did not leave a comment.brian D.
The trucks had been used to transport large amounts of Marijuana and smelled very bad. No one should knowingly allow their business to affiliate with drug trafficking. Absolutely unacceptable.Michael H.
Customer did not leave a comment.Timothy G.
Customer did not leave a comment.Jeff I.
Customer did not leave a comment.Michael T.
Customer did not leave a comment.Richard S.
Dear Uhaul. on the 29th of august I spent 7 hours trying to work with your sales associates via your 1-800 number and was transferred over and over again. I was on hold a recorded 4 hours. It was agony dealing with the incompetence and a complete waste of my time. I ended up driving 2 hours to receive my trailer because of improper inventory records. I will show you the same courtesy by not responding and performing far below a subprofessional level. This experience was disgusting and I am sharing it across social media. Your employees reachable via your telephone number have zero problem solving capabilities and therefore transfer any hardship towards the costumer to figure out. Perhaps this is a lack of empowerment because you higher employees unable to be trusted with multi step processes. Alas, they are cheaper. My time with you has made me resent rental companies and I truly hope to see you lose face for your lack of care and attentiveness to paying costumers. May it trickle down to your bottom line. A never-again costumer so angry I would purchase billboards to sabotage your name. Good day.Adam M.
ATTENDANT DIDNT HAVE GOOD CUSTOMER SERVICE SKILLSEve M.
Customer did not leave a comment.Mary I.
Customer did not leave a comment.daryl G.
Customer did not leave a comment.Cheryl M.
everything went wellDaniel K.
Customer did not leave a comment.Joseph T.
Body damage not noted upon pickupRichard M.
No need to improve, just maintain the high quality service that you already provide.Daniel Q.
Customer did not leave a comment.Gregory M.
Customer did not leave a comment.Shawn B.