The staff is very good and they are very knowledgeable about the business and made sure that we got what we needed I would highly recommend them to do the job
Gwendolyn W
Customer Reviews for Augusta Lock Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Vehicle was dirty other than that everything was good
EDDIE RN/A
Timothy WThe parking area at Augusta Lock & Storage was very tight. There was only one way into this parking area and reversing to park the trailer was stressful.
Terri KHonestly 🙏🙌🙏
Melvin FNothing
William Jvery nice and courteous person working at this location. easy done access very obtainable. thanks
RICKY WNo improvement needed
Michelle SNone service was excellent
Ricardo HWas going to be charged for a full tank of gas when I picked the truck up in Tenn. with 1/2 a tank. But the self check automatically put full tank. I disputed and the charge was removed.
Ricardo HPick up location didn’t secure the vehicle transport, when I loaded my other vehicle the equipment detached from the ball and part of it end up inside my SUV trunk. Luckily I had my trunk open and didn’t damage the trunk door. Just minor scratches on the bumper.
Milton ONothing, was assisted in hooking up tow trailer, shown all the features. Checked the lights for correct display. Very knowledgeable and professional!
Michael MCustomer service was amazing! However, the trailer wasn’t clean. It had a heap of dirt in the left-front corner and plastic remnants.
Chancellor FNot one thing everrything was great
EVA WIt has been a week and four days and I have yet to receive my deposit which has been an inconvenience. I will never use uhaul again.
TYISHA WVery happy with the experience.
Michael HThe young lady was professional, helpful, and polite.
Bridgette JNothing y'all did a excellent job
WESLEY REasy pickup and drop off.
George DMake sure the customer gets what he/she has put in their order. I didn't have a piece of equipment (dolley) that I needed and that made a huge difference with moving.
Kierra HCheck returns before customer leaves and make sure customer is aware of additional charges. Don't make unauthorized charges on customer credit cards the day after the equipment was returned.
Chad BCheck returns before customer leaves and make sure customer is aware of additional charges. Don't make unauthorized charges on customer credit cards the day after the equipment was returned.
CHAD BWe rent UHauls frequently. This was a location we had never been to before but was the closest location that had what we needed. The experience at this location was so positive that I told a coworker yesterday that they are well worth the extra miles. Employees were pleasant and helpful. The location we normally rent from is chaotic and unorganized
James WThe location charges an additional $20 for after duty hrs turn in even when NO ONE will be present for your turn-in
Francisco ROpen earlier than 9 and have someone in the office instead of having to call to find someone.
David NThe owner of this business was not in office either, but she did answer my phone call and instruct me as to what I needed to do to drop the truck off.
rodriguez jIt was a very bad rainy day, but they, David has helped us hook everything up. And unhook everything they're the best in the business.
Paul LVery satisfied
JORDAN OYou over charged me
SEQUOIA DSmoother communication with client
Joshua TNothing at all the experience was fast and awesome And Josh was a big help and super friendly.
Mariel WWe did not receive furniture pads as reserved. Pickup location said it would be refunded. Called ahead and told dropoff location since refund was not yet processed. Dropoff location gave extreme grief even with a reference number provided by U-Haul. Dropoff still charged my card for the pads and now going through another dispute over it.
Michael EVery nice guy.
Robert HNothing
Ruby A