I haven’t received my receipt for the use. I turned the truck in on Saturday at the location on university ave in Atlanta.
Clement B
Customer Reviews for Augusta Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left my personal keys in the uhaul truck. I need someone to call me from this location.
Shaneria VVery easy signup. Great customer service. Saving me $100.00 per month.
JAMES B | ReservationLady in the store was awesome 👏🏿
Devonte W | Reservationthe unit is nice but it needs light bulbs. thanks. wayne brown
WAYNE B | ReservationKeep doing what you're doing. These guys are amazing
monique KCommunication it terrible
Deveda GDevon was amazing I hope she receives a raise… she got right to the point and handle what I needed… T-Mobile is hiring if you ever need a job!! Happy holidays
CHRISSHAWN FManager of site was extremely helpful. Thank goodness he happened to be at the sight to assist us. We were unaware that the pick up place was a self serve scenario and we did not know what to do.
Eric FNothing everything was perfect
BERTHA EThey where so professional and helpful, the staff was exceptional fantastic.
Phoenicia G | Overall ExperienceI did not go in this location. It was my drop off point and it was after hours.
Christy PDanielle was absolutly amazing to deal with. She always went above and beyond for me. "Hat's off to Danielle"
cheryl c | Overall ExperienceThe young lady in the office was very nice and helpful, would use U-haul again.
Kathleen TSomeone always available to assist me.
WALTER A | Overall ExperienceEverything went well!
DANIEL BOnly good thing about this location was close to final destination. Hard to believe U-haul makes any money!!
Katherine YThis is an "unmanned" location with no one on-site to help customers. The number posted on the door routes calls back to U-Haul customer service, who has no idea what's going on here. Awful experience
Kristi A | ReservationEmployee still in training, but was polite and assisted however she could.
Carlaine STrucks should be accessible at more than one location.
James MThe person there was very helpful. They did not have a good selection of boxes, but that did not seem to be their focus.
Susan SEmployee was awesome! Very friendly and knowledgeable. Cared about our experience.
JOANNA DThis is the second time I have used this location. Both times the staff was minimal. The first time, I was 15 minutes late for pickup of a trailer and the help to lift the trailer had already left and this time, the person told me the mirrors could not be adjusted! I only went here the second time because UHaul called and changed my pickup site.
Lynn MSarah is an Amazing Lady. We were treated with the utmost professionalism in representing the company and so very personable. Her patience is impeccable. A disaster turned into a Victory 🙏🏽
JACQUELINE H | ReservationStorage facility was clean and staff was friendly, good location for us. I was a little disappointed that this facility did not acknowledge our free month for a one way uhaul rental.
Mike R | ReservationThe office personal was very helpful and friendly. Thank you
Raymond ALighting could be improved, possibly requiring only that the light bulbs on the exterior be changed
MR. L | Overall ExperienceGreat place would be better if it was accessible later hours though.
REINALDO B | Overall Experiencegreat location,the woman who assisted me was very kind.
Narada oExperience was great, the manager is beautiful inside and out I will recommend this location to all my friends and family
Henry Dclean equipment very lovely young lady assisted me her name was Nadia. This will now be my go to for trucks and storage.
MEREDITH BNadia was very helpful the day we came to pick up the trailer that we rented. Beaut
Heather HI can not say enough about Nadia's professionalism. She is a very pleasant individual. She guided me exactly where i needed to back my vehicle and she attached the trailer for me with no issue. She made sure all the lights worked properly and that the trailer was secured. The office is very clean and neat. This is one of the best locations i have used.
james mnice convenient location
darren eI can't recommend anything to improve this location. The manager[Nadia] was friendly she made the whole process quick and easy, when you remember the name of the person who helped you the experience is either really good or bad,luckily for me it was a great experience
Zach BNadia was very friendly. She was very helpful, she explained the whole process and the value of the safemove insurance. She made sure that we understood exactly what we were paying for and how the uhaul charges worked. I cant say enough about how good my experience with this location has been. I would rate this location with 10 stars if i could. I've rented from other locations but this was by far the beat experience I've had.
tajuana dAttendant and I shared the same name and she was awesome
Nadia SWhen I arrived the equipment was ready, the trailer was secured to the truck. The representative was really easy going & understanding of my time constraints. I would say more uhaul signage is needed near road its easy to miss
Don HNadia is awesome. This was my first time renting a truck from uhaul. She explained pricing, moving equipment and what I could expect my full charges to be. I had a few questions she answered them and gave me cost saving suggestions. I now know that via the movinghelp.com website I can schedule help that will definitely help me during my next move. if you're looking for great customer service and a good atmosphere I will recommend this location.
Tiara GI needed to rent a dolly to complete my move after going to 4 other uhaul locations with no luck I came here Nadia was very friendly and understood my frustrations the process was super easy
maya bThe representative was friendly and explained the process of getting moving help for my next move
Bianca WNothing needs to be changed my husband and I had a good experience
maura gI have used this location for storage and most recently to rent a 10ft truck. The facility is well organized and clean. The rental process was quick and the manager is always friendly which makes moving easier. The location is right off of Washington road very close to skinner mill road so location is prime. Will definitely recommend to others. Keep up the good work!
Takeila SI spoke to the manager Nadia upon getting my rental she discussed past experiences where customers would bring the truck back on E and she told me verbatim all it takes is 8-9 to put it at a 1/4 tank...when she gave me the truck it was almost on E .....she told me to put it how I got it and I put it to where the miles left to E wasn't even showing anymore....yet I get penalized for something I didn't do (returning the truck on E) ...she stated the gas was almost on E and I didn't return it that way by any means...I've never had an experience like this at any Uhaul location. They cheat you out of your money and they definitely don't explain things clearly at all. THEN try to make you feel incompetent by explaining what a quarter mark is when clearly I drove a car there so I know what it means. I will never recommend this location to anyone.
danita hThis is my second time using this uhaul. Nadia is very nice and she makes sure any and all questions are answered before you take off. I even rented a storage unit here. The whole process was very easy. I will recommend this location to anyone looking to rent a truck or store items.
mike hGood location was close to my home
MATTHEW PGood customer service
William ARepresentative was really helpful
Christopher Meven got storage here good experience
Veronica dUhaul representative was very nice I was about 2 hrs late for my reservation she changed my pick up time and made sure the truck I needed was available
Alexis Cgood service
Shaquan Gfast service customer service was good as well
Brad HI had a good experience quick process
Prakash PGood customer service I will return
Tyson RGreat customer service
Turner DManager was nice she did give me the opportunity to sweep the truck out before I was charged 25.00 for leaving it dirty
Julius MAttendant was friendly very quick process
Lemuel JNadia was very nice. Location was clean and truck was clean as well.
Nizamull GAwesome experience! Representative here had no issue connecting tow dolly to our vehicle. Even showed us the proper way to connect the tow dolly.
liz cNadia was awesome. She went above and beyond to make sure my experience with uhaul was good. I will recommend this location to everyone. very very pleasant
Matthew IYes it was convenient and attendant was nice, however the equipment is located in a dirt lot and the tow dolly needed service particularly the ratchets for securing the vehicle to the trailer.
Matthew Klast minute rental but the manager was superb the customer service here is always awesome
Jazmin ANadia was amazing she made sure I understood what my charges were and even recommended cost saving solutions
Linda BGreat experience even rented a storage unit here keep up the good work
Dee'AL HManager was very informative she made the whole process super easy
Alfred RManager (Nadia?) was awesome. I didn't have good reception on my phone, I had selected mobile check in she came outside and did the while process for me and let me know the benefits of safemove insurance. She was great.
Jeremy AExtremely displeased with customer service when I returned the truck. I did not receive a greeting back when I arrived after greeting the employee, when I asked was there anything else that I needed to sign or fill out I received a response of "ummem" with no eye contact while the employee was walking away, and when I called to question the extra charges I was told that nobody rented a truck from them this weekend. My rental was from Friday at 12 noon through Saturday at 12 noon. So I called billing. I will never rent a uhaul again, or recommend them.
BRITTANY MNothing. Manager is awesome!
Hailee MThe ladies did an outstanding job of explaining how the process worked and even suggested some cost saving options. I hope to never move again, but if I had too move again, I would return to Augusta Self Storage. They had what I needed when I needed it.
Elizabeth HNadia was very helpful and friendly i came a little early for my 9am appointment she didn't mind at all. i usually never get the safemove insurance but once she explained the benefits to me for just 28.00 i couldn't not get it.
Amber AManager here is awesome. I came in after 5:00 to rent (office closed
valnesha SManager was very knowledgeable. The best experience I've had with renting a truck with any uhaul I've used.
Willie BIt was closed when I arrived to drop off the vehicle
Christopher WNothing , the experience was good very friendly and helpful we are familiar and will definitely use again if needed .
William NTwo women sat and gave me no direction where to park the trailer and uhaul. Once I asked they just pointed where to go they did not take me and show me the area. Basking up the trailer Into there tiny area is very difficult and they did not help
dustin pVery quick process!
Jennifer AProprietor was fabulous
Craig WThey didn’t secure towing trailer to truck so when a vehicle was load on the auto hauler, the front of the trailer shot straight up and nearly ripped the whole end of my truck off. I had a half loaded car on an unsecured trailer that was extremely close to damaging my truck. If you’re going to tell a customer that by law you have to hook it up, then at least hook it up securely. Completely my fault for not double checking, but it led to a false sense of confidence and near calamity. I don’t check to make sure that a mechanic tightened the oil plug or tire lugs and I don’t believe U-haul should be telling people that they have to hook it up by law and then send them on their way with a false sense of safety, when a simple communication to the customer could have avoided an unnecessary loss of life or property. I also believe that I was overcharged for a 4 hour car hauler @ $89. Not only will I probably never use Uhaul again, I plan on going out of my to make sure that all my friends, peers, and family never use it either.
JASON CNadia was very helpful to me on the day of the rental; I originally requested a 10' truck but that was not available; only a 15' truck was available at two locations closer to my home. She was able to locate the desired truck for me and her efforts were very much appreciated.
Harry HGate was open. No security access.
Janice TThe employee was not able to assist with the trailer and assistance was necessary to back the trailer into place. Luckily, another customer came along that could assist me in parking and releasing the trailer from my vehicle.
JULIA DCheck for ants. Don't schedule drop-off location when told not to. Also, if you do, please don't schedule for a non- after hour location.
Hannah HCustomer service was awesome!
Terra WDid not get free month
ASHLEY H | First ImpressionsThe trailer leaked and ruined my wife's parents wedding furniture 65 years ago, how do you fix that? Uhaul you can respond if you have an answer!
Jesse W