The truck at this location is unfit to drive. The steering on the truck makes it very difficult to drive and could easily cause someone to have an accident. You have to be very strong to drive this truck and to maintain the road. The brakes on his truck are going out. I would not recommend anyone picking up this truck I would give it to zero Stars if possible. It needs to be off of the road and replaced or at least maintained. The inside is dirty and unkept. There are no straps inside of the truck. This was the worst U-Haul truck I have ever rented.Crystal B.
Customer Reviews for Austell Kwik Mart LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charlie M.
Just a little better clarification on the dropoff location is actually a gas stationHarold T.
This location was in a gas station. When I went inside, I automatically had my doubts, because the cashier had to call the owner. However, the owner was very professional, organized and pleasant. I really enjoyed his customer service qualities. You just don't see this in a lot of places any longer. I would definitely rent from him again and refer others.Lucinda G.
Customer did not leave a comment.DIANE M.
The check engine light is was and the breaks need to b fixed. I almost hit some one while driving. (I have pics of u need them) I told the clerk at the gas station she just said oh ok and shrugged her shoulders... she didn't have a care in the world. The gas station was convenient for me cause it's walking distance from my house. But now I won't even buy snacks there anymoreJENNITRA K.
Customer did not leave a comment.theresa S.
I had a great experience from beginning to end. The location for me was perfect.angela P.
I would not recommend this location for u-haul drop off. My drop off experience was similar to my pick up experience. The guy had to make a phone call about my drop off, I'm assuming he didn't know how to do something, I was due $100.00 back for deposit, that clearly shows that on my receipt. He asked if I had a card to put it on. I paid CASH and wanted CASH back. If wanted to use my credit card, I would have done that to begin with. I got my deposit back, which this was about a 20 minute wait. U-haul please make more actual U-haul locations, so customers can deal with u-haul employees only and not 3rd party. Dealing with u-haul directly is better and simpler. I feel if customers makes reservations at a u-haul location, the pickup/ drop off should be at a u-haul location. The clerks were nice but the wait time and not knowing how to handle reservations/ refunds makes me want to consider other truck rentals for future moving needs if I have to deal with similar experience with reserving a u-haul. But overall u-haul is a great truck rental company.MACHELE D.
Rental person was very nice and quickshawnique S.
I got cheated at this location never thought uhaul would allow this I was charged one price told that was the total I returned it with more fuel than it had it was clean and I put less miles on it than I said I would and was still charged $21 more for no reason so NO I WAS NOT SATISFIEDRandall E.