Customer Reviews for Austin Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Austin Auto Parts

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Andres M. on

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David M. on

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Mark M. on

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This was actually the 2nd location I had to find to pick up my 6x12 trailer. The first location,Drive Away Today, did not have my reserved equipment there. The owner is friendly, but not very knowledgeable of the equipment. This is basically a salvage yard. They managed to find my reservation on the computer but it seemed they had not done U Haul rentals for very long. The trailer was parked across the dirt lot in an area not even close to the “ office”. The owner walked down and helped me lift the trailer to my hitch but I got the feeling this was a do it yourself job. I was told that the 3 rd chain was an extra and didn’t need to be attached. It was the brake safety chain. My wife bought 2 mattress bags from him at $8 each which were probably at 100% profit. Next time I’ll spend the extra time and pick up my equipment from a REAL U-HAUL facility.

Carlos M. on

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Benjamine P. on

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I did not choose this pick up location, our reservation was switched by U-Haul. This is a junkyard and a dump with trash and broken down cars and weeds everywhere and dirt for a parking lot that is uneven with huge cracks. There were a few random people just walking around that looked homeless. They supposedly open at 10 but no one ever showed up so i just took the trailer at 10:30. Tried calling the phone number for this place and voice mail has not been set up which is no surprise. Bars on the windows, trash everywhere thought i was going to get jumped in the lot. Cant believe you would sign this type of place up. Terrible.

Patricia T. on

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We rented from leals tire and were switched and there was no notification !! Had to call dispatch to find out where our reservation was ! Up date your system ! Leals couldn’t even check to see ! ! Pain in the ass!

veronica C. on

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Alice W. on

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The customer service was excellent.

Giesela G. on

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Alastair D. on

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We booked at the uhaul on Riverside because it was close. Then had to drive 10 miles to pick up the trailer from some out of the way not helpful place. There is a full service uhaul place minutes from us. Not at all customer friendly.