Customer Reviews for AustinGo2Guy

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of AustinGo2Guy

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RUBEN P. on

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Jared M. on

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Charlie was awesome and made every transaction painless and quick. My go-to for UHaul now!

Chuck T. on

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Sarah M. on

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Jaison P. on

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Excellent experience.

Kaelyn K. on

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Nothing! They were so helpful and accommodating. Made my move seamless!

RAUL V. on

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Dealer was not present when I arrived and I had to call him. He just reviewed my information online and allowed me to take the trailer. No instruction provided in use of equipment. Right taillight and signal light was not working on trailer.

Rosie S. on

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Pablo C. on

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Gordon B. on

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Julian E. on

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Bruce B. on

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Fix the standing water in the parking lot.

Emily M. on

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Paul W. on

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Nothing it was perfect

Kim P. on

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Andy D. on

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This rental was one of the easiest processes! Thanks Charlie!

Sherry H. on

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Sarah S. on

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LINDA H. on

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Luis M. on

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The truck had some minor issues with the a/c and power steering besides that the place was awsome

Diego B. on

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Jerry P. on

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very quick and friendly service. In and out, in a very short time. No complications.

Scott H. on

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Emily W. on

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Jonathan A. on

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yesnia e. on

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Genille C. on

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Shaneal S. on

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Monaleen R. on

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JEAN N. on

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Letticia S. on

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Gas and mileage weren't right. Nobody was there to do paperwork or even be helpful.

Jena B. on

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The only downside is that I had put a dolly on my order and the owner said he didn't believe there was any dollies at that location but he did go above and beyond by offering his personal one if there was not one on site. There did end up being a dolly in the back of the truck so it worked out.

Charlie P. on

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Joe C. on

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Jeffrey D. on

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Charlie was great with the customer service. We will definitely rent from this location again.

Carlos P. on

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Robert W. on

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dan K. on

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Paul G. on

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Denise B. on

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Ian G. on

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William G. on

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Fitzgerald H. on

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Ryan s. on

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Charlie was great!

Jeffrey L. on

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I was charged for unauthorized insurances. There was no attendant on site at pick up or drop off basically was self serve and then was billed for items not authorized. Very disappointed.

Chris H. on

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Everything was great. I wish all of your locations could take lessons from the impeccable customer service I received at this location!

Richard F. on

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Charlie was very helpful. Truck was clean and in good shape. He made it easy to pick up and return. I'll use him for any future rental needs.

Ricky T. on

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Nothing Charlie is very professional and gets you in and out where at other locations I have had to wait way pass my time. Highly recommend this location. Keep up the good work. Rick Trevino W/ Austin's Finest Mover's.

Salvador L. on

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Very, VERY BAD experience at this location, nobody at the location when I showed up and somebody over the phone asked me to hook up my trailer by myself, I had a very hard time to do this due to a back injury from the past ... I was very upset but I didn’t have a choice to go somewhere else, nobody was there to check if I did it right or to help me with that. I was not given any paperwork to prove my rental or to have something in paper if I need it. I understand that I must have my documents in hand if I ever get pull over on the highway for me to prove that I have rented the equipment. Nobody was there to check lights or anything to make sure everything was okay. I normally have good experience renting from you guys but this time everything went wrong, when I returned the equipment this guy asked me to just go there and drop the equipment, nobody was there again to help me un-hook the trailer but this time I told him that I wasn’t going to do it by my self, I said that I was going to call U-haul and then he said he will be there within an hour. In general this was a very bad experience, I feel way better when I get the help and they check my rental before I go out to make sure everything is okay. Thanks !!

Kenneth S. on

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Suzette R. on

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Tushar P. on

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Charlie was amazing to work with!!

DAVID B. on

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Great guy

Tim G. on

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Joel G. on

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Ali I. on

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Great customer service Great owner

lonique s. on

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Kerry B. on

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Curtis H. on

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Sandee E. on

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Rodger B. on

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Make sure that a cracked windshield at time of pickup is listed on contract order! It did not impair my vision but should have been disclosed.

Stephanie M. on

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Very helpful and smooth process. Thank you!

Lee R. on

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David S. on

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Very helpful and knowledgeable of the equipment. I would definitely go back.

ARTHUR K. on

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Donn T. on

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No one on site

Tarek A. on

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ron o. on

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no help with the trailer both on and off the truck not even a person there.

Marcelo S. on

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Erin B. on

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Paul T. on

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Charlie was a great guy to work with. Very friendly and easy to work with.

David L. on

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Charlie was easy to deal with and seems to understand the "customer is king///always right" concept, which is damn near extinct anymore. He should be training other U-Haul personell.

Misty L. on

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Denzel C. on

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Taylor C. on

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Put a jack on all trailers. I pulled a muscle in my back trying to get it off. At the drop off location no one was there to help.

DAVID R. on

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Very helpful and considerate.

Elizabeth T. on

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Ed Z. on

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Joseph E. on

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I am still waiting to receive my receipt. I was given a receipt with the incorrect ending mileage. After calling and speaking with the representative on the phone, he was able to confirm that the wrong mileage was indeed on my receipt being charged and that he would correct it and send a new receipt. I am still waiting for the receipt. I plan to call again and follow up later today.

alexis H. on

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Best customer service any U-Haul dealership I have used. This Gentleman went above and beyond to assist me.

William H. on

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No one was there when I arrived to pick up trailer. I called number and was told which trailer to hook up and take. No one was there to help with anything and no paperwork to sign or received. I did get a screen shot of where to drop the trailer off.

Eric G. on

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Thomas B. on

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I dropped the trailer off in a lightly paved uneven field in. When I pulled up there was a small office building with an open sign, but the building was locked. I was forced to call the number on the sign in which a man instructed me to leave the trailer 'wherever I could find room.' This put me in an extremely uncomfortable position as I was then forced to back into a tiny spot which was hardly big enough for the trailer with no help. I then had to unhook everything myself, and the most upsetting part of all is that I had to unhitch the trailer (which didn't have a crank to make it easy to unhitch. The trailer was heavy and I pulled my back trying to unhook it since I didn't have anyone to move the truck forward while pulling the trailer off the ball hitch. I will never use Uhaul again because of this experience as I am now writing this review from a doctors office. I will make sure everyone I know is aware of this and will not let them use this location if nothing else for their safety.

Donald M. on

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Angelle M. on

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Amber D. on

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Josephine T. on

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Wonderful experience renting a Uhaul. Fast, friendly, and flexible to fit my needs.

Michael K. on

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The person i worked with on location was friendly and helpful. I would use this location again.

Derrick P. on

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Patrick B. on

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someone needs to be there during busy hours

Charlie Q. on

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Charles is very customer oriented.

Michael N. on

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Amber C. on

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Ron P. on

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CHARLIE IS THE GO TOO GUY AT U HAUL /HE BE THE BEST//THK U CHARLIE

George J. on

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Robin B. on

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Stanley B. on

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The person wasn’t there even though it was before closing hours. So I just parked the trailer next to another one and left. I didn’t get a receipt for my rental either.

Kevin O. on

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James J. on

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Truck needed to be sent to shop for numerous repairs. A/C did not work, only blew hot engine air on the hottest two days of the year. Absolutely no suspension, could not identify any vehicle following me on my trip because the mirrors vibrated so much. Rented out a one-way truck with only a quarter of tank of fuel. Should have gone to Penske.

William P. on

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