Customer Reviews for Austins Safe Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Austins Safe Storage

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Ricky W. on

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I can’t begin to say how GREAT this location is. I arrived at my destination with the wrong equipment. This OUTSTANDING location was actually closed for the evening. I was able to call their PERSONAL phone and ask could they help me out. They did just that, leaving dinner to come back to their store. This store is an asset to U-Haul. If I could rate them higher I would. Kudos, your services are appreciated.

Vanessa S. on

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Melinda M. on

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Steven H. on

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Matthew K. on

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Just dropped off.

josh W. on

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Nathan O. on

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This is our fourth year to rent trailer for a weeklong trip. Each year we have had different issues with the rental. In some cases the equipment was not functioning properly. In past years, we have had electrical problems with the trailer after pick-up. This year we were notified right before pick-up that the lights were not working on our rental. We were redirected to another location 20 miles to the west to pick up a trailer, but they did not have the trailer we needed. The UHaul rep there was unable to locate a trailer for us. However, we were able to get online and find a trailer at a different location some 50 miles away. While the staff at our final location were quite helpful, the overall UHaul customer experience leaves much to be desired. This will likely be our last UHaul rental, given the frustration we experience year after year.

Rance M. on

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Very helpful and friendly staff. They were also very knowledgable about the insurance options on the rental!

Brandy P. on

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Christopher R. on

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Everything was great luckily considering I booked on line and was told when I got there to never book on line because it never works. I spent a lot of time putting in information about drivers licenses and equipment and insurance and had to redo every bit of it when I got there.

jarred A. on

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Great selection of U-haul products ready for use!

ELIZABETH A. on

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My rental was late.

MARK A. on

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Margaret B. on

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The service is great at this location. I used this UHAUL for another furniture move about a year ago. The people are very courteous and want their business to be customer friendly.

Cynthia B. on

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David S. on

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The owners were very nice and helpful. Only issue is that it was 60 miles away from where I reserved the truck. I do know this is a corporate thing and not local. They were apologetic did me having to drive so far.

elizabeth M. on

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Archenekia H. on

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Jamaal J. on

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Cathy M. on

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Gwendolyn D. on

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shawn R. on

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Very nice people. Very friendly and helpful

Ty A. on

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I just dropped off my moving truck, leaving my keys and contract agreement in drop boxes.

Becky G. on

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Gary S. on

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Excellent service. Highly recommened.

James D. on

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Tyrone C. on

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John P. on

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Steven C. on

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I was extremely satisfied with the facility and the services offered by Austin's storage. They met my need in order for me to make my transition and move. Thank you and God bless.

ASHLEY B. on

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Couldn’t ask for better people that run it.

Shelia W. on

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Keith C. on

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Austin’s makes a return as easy as pie. Superb staff!

Monesha C. on

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I didnt get my deposit back on 3.69 and i had my things out by the 7th. She said because i didnt pay rent for November is why. But why would i pay rent for November & my belongings arent in there

Ashley B. on

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Felt very safe and secure. The staff is wonderful

DORI M. on

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It was an excellent storage unit.

DONNA M. on

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Rented from them for years! Great location and service.

CAROLYN B. on

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Thank you for your storage facility.