Customer Reviews for Auto and Truck Solutions

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto and Truck Solutions

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willie M. on

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Great Customer Service. Quick and friendly.

BETTY L. on

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We left half tank of gas in truck, would be great to get reimbursed

Tomika L. on

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Willie was great and very knowledgeable, will definitely continue to rent from this location

UYLISIS R. on

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Keep doing what you are doing because it's working. The employees that was helping me they were great and did there job very well try to get more help like those two.

Tomika L. on

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Willie was very knowledgeable will definitely rent at this location each time

Kenith I. on

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The drop off location did not register in my GPS or via Google maps. One phone call and the owner’s daughter provided guidance and land marks to lead me in. The owner received the equipment and provided alternate route for my departure. Prevented me having to navigate with equipment attached to my truck. Thanks to pickup and drop off locations.

Jarvis M. on

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Kendra H. on

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Jordan H. on

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MS.LAKIESHA IS THE BEST, VERY NICE, VERY PROFESSIONAL, AND SHE MAKE SURE YOU IS TAKING CARE OF !!! THANKS

Jordan S. on

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The driver mirror was loose. Anytime I went over a bump it moved completely out of range.

DAVID W. on

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I shouldn’t have to tell you how bad your dealers are

Terrell Z. on

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Customer did not leave a comment.

Tomika L. on

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Willie at this location was very knowledgeable and great customer service. I will be referring friends and other business partners

Robert P. on

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Drop off was very easy and friendly. It was a pleasure doing business with Uhaul on both ends.

willie M. on

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willie M. on

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clean equipment. Friendly Staff.

Charles C. on

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erline T. on

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Very friendly and cordial, I would rent again

Randy V. on

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Parking lot was really tight to place it where they wanted me to place the Uhaul.

patti P. on

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Lamar P. on

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willie M. on

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Very clean and professional staff. Speedy service

Zane H. on

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The cab of the truck smelled like vomit, this was probably not the fault of the renter. I was only at this location because the location (3330 Malcolm road Montgolery, AL) I actually made my reservation at did not fill that reservation. Over all it was a bad experience, I'm not likely to rent from uhaul again.

willie M. on

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fast,friendly service

JACKIE G. on

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lakeshia A. on

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JAMES M. on

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I have rented a U-haul from this location several times now and each time has been a very pleasant experience; great people; very friendly and professional. I need another truck in the near future and will be back to do it again. Thanks

Olivia R. on

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They lied like the trailer wasn't available but after me wait a whole hour after my reservation they took all of there item out that rental trailer

WILLIE M. on

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Fast and friendly service.

JOHN W. on

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Great rental, very good service

Merina B. on

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Very Customer friendly. Timely and efficient

Fredrica J. on

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Very easy and simple process

debra S. on

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Joan B. on

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Computer informati stinks.....

Greta B. on

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WILLIE M. on

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Nice people..

tenika M. on

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Amos L. on

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Jason M. on

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William B. on

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Robin O. on

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Glenn C. on

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I have rented and returned U-Haul equipment, using this U-Haul location, several times. I've received a warm reception, and excellent customer service, there, every time!

barry B. on

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WILLIE M. on

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great customer service...

Misty B. on

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Samuel C. on

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The proprietor was very accommodating, going above and beyond by staying after business hours and personally helping us with dropping the trailer. Very much appreciated!

Maxine S. on

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When you offer free storage be sure you have it to offer!

Kiana B. on

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WILLIE M. on

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fast friendly service

JAMES M. on

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This is not the first time I have used this particular U-haul dealer, and each time I have been treated with the highest respect and courtesy. The personnel has been friendly and professional. I know that I am appreciated when I do business with Lakisha in the office and the other personnel on hand. I promised, again, that I will be back to do future business with them. Thanks, U-Haul and Lakisha.

Robert T. on

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david R. on

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Glenn C. on

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Matthew H. on

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Friendly and quick though a little disorganized.

Michael H. on

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Customer service on the phone was un fucking believable. Who the hell hires people that are this incompetent at their jobs? I made a contract over the phone and the shady fucks wrote a different one, and then cancelled the original one a few hours AFTER the equipment got picked up. Then, after dropping off, the place charged us for "extra mileage" when the old contract had enough miles to cover the distance. When I called to ask for them to correct, an absolute cunt of an operator essentially told me to fuck off and transferred me to a different branch which also told me to fuck off and never called me back. Un fucking believable how shitty this experience was.

Cameron D. on

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DARYLE H. on

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sara L. on

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I have no complaints, very helpful. I would use them again!

GEORGE WESLEY T. on

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virginia W. on

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John S. on

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Office was closed when we went to dropoff but only had to wait 15 minutes. Guess we should have called first. Maybe telling us that fact in advance would help.

Jerry S. on

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Check the mileage before you leave!

Edward D. on

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TERRY B. on

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Jasmine G. on

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Be respectful of the customers experience and time.

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Good service....

Stephen A. on

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Paula H. on

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Truck was clean enough, but transmission and alignment bad. Looked like worst truck on lot. Drove terrible. Worst uhaul experience.

James C. on

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RICHARD B. on

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The time it takes on the phone and online is rediculous. Will never do this again!!! And after all of the hassles the car would not work with the trailer!!

Katie M. on

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Terrible customer service! NEVER rent a truck from here again. Make sure to tell my friends and family!

Rodney G. on

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Barbara H. on

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Great service. Thank you

Marquasia H. on

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Steffan M. on

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Gwendolyn D. on

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Vaughan D. on

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Emma C. on

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The people at this location were very helpful and friendly

SHELIA S. on

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Antonio C. on

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SHELIA S. on

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Every thing was good customer service and all

BRIDGIT B. on

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Did a night drop

Daniel E. on

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WILLIE M. on

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This uhaul location always have trucks and is open everyday which is very convenient. THANKS GUYS!

Olivia M. on

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Put a message on checkout that says photos of the odometer are better if you turn off your flash

Igor T. on

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Great people to work with!

Sonia S. on

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Richard L. on

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I had a reservation at another location, when i arrived they said it had been canceled and they had no equipment for me, i had to go to this location, which was out of my way to get the trailer.

Arleathia D. on

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William K. on

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The check engine light was on, besides that all was well.

WILLIE M. on

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Great customer service......Wish all our rental experiences were this nice.THANKS GUYS

William W. on

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Explain the overnight electronic drop off a little more. Other than that, I can't say enough nice things about this location. They even backed the truck out for me when I picked it up.

DENNIS P. on

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Great service

Jennifer P. on

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Very professional

Cassandra L. on

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Great customer service!

JAMES M. on

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Yes, I've had a very enjoyable experience with this rental. The truck was clean and performed well; the young lady in the office handled me quickly and effectively; she was prompt and on the spot with all my needs. When I returned today, I also scheduled another rental for next Tuesday, and I discussed another rental need in the near future. The location was clean and pleasant; near my house for convenience. When I returned the truck, the young lady was quick to inspect the truck and out process me. Overall it was a very pleasant and hassle-free experience.

BO R. on

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Cheryl W. on

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LEON H. on

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Very friendly. Quick service. Helpful. Don't change a thing.

Julie K. on

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Customer did not leave a comment.