Customer Reviews for Auto Den
(U-Haul Neighborhood Dealer)

488 reviews

11221 Hwy 50   Bolton, ON L7E5R9

(416) 755-1457

Hours

  • Mon–Thur
    12 pm–6 pm
  • Friday
    Closed
  • Saturday
    12 pm–6 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(416) 755-1457

11221 Hwy 50
Bolton, ON L7E5R9

Services at this Location:

Hours

  • Mon–Thur
    12 pm–6 pm
  • Friday
    Closed
  • Saturday
    12 pm–6 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Too congested

Manpreet U. 
Rating:
4.0

Customer did not leave a comment.

Richard V. 
Rating:
1.0

This location should not be apart of uhaul. No service and could not assist in locating my keys to the van. They forgot to place the dolly in the truck which I ordered!!! Longer process to move when you have NO dolly in a condo. Never using this location again

Giovanni L. 
Rating:
5.0

Customer did not leave a comment.

Penny L. 
Rating:
5.0

The gentleman that runs this location went out of his way to help me. VERY much appreciated!! I will rent from him again. Thanks!!

Richard B. 
Rating:
5.0

I was happy with my service ..just a bit of issue with payment but I got a great customer service agent and fix my.prob quickly thank you

Joriely P. 
Rating:
3.0

Customer did not leave a comment.

Roberto P. 
Rating:
2.0

I was charged for a dolly that was NEVER in the truck. I NEVER GOT MY MONEY BACK

David M. 
Rating:
1.0

This location is a complete shit hole (please excuse the language - I just don't know how else to describe it). I would not pick up a truck ever again. I worked as a Training and Communications Manager with Hertz for a decade and I would have been abhorred to send a client to a location half as bad as that one. Totally pathetic! I didn't even want to pick it up here - the reservation was inconveniently changed for me. To top it off, they changed my reservation from a 15-foot truck to a 10-foot truck which was totally useless for what I needed it for. I had to make 2 trips, double the time needed to make the move, double the fuel expense and I was charged an additional $100 on return for extra mileage!! I am very unhappy with the whole experience. I really need a district manager to call me to discuss this. Since it's Uhaul however, I will it hold my breath.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Mukeshkumar,kan P. 
Rating:
3.0

bit of a pain in the butt to get to! trailers are buried in the back of the yard?

Mike N. 
Rating:
4.0

Customer did not leave a comment.

richard C. 
Rating:
3.0

No one was at the location to receive the truck even though it was during business hours. This wasn't a huge problem as I was able to return the vehicle through the mobile app.

David W. 
Rating:
2.0

Customer did not leave a comment.

Paolo L. 
Rating:
2.0

Customer did not leave a comment.

Matthew S. 
Rating:
3.0

Registration process way too long. The verification calls took 30mins + I was late to meeting the owners.

Valeria A. 
Rating:
1.0

Have the truck and office cleaned. Both were filthy !

Fabio Z. 
Rating:
3.0

Customer did not leave a comment.

enzo G. 
Rating:
4.0

Never using U-Haul again. Only rented this truck because the trailer I got from East Dr. had no lights. This place was fine.

Clayton C. 
Rating:
3.0

Customer did not leave a comment.

ADAM K. 
Rating:
1.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
3.0

U-Haul did have some dirt inside. For the future, there is no reason that U-Haul couldn't collect the pick-up information such as drivers license pictures, the phone numbers of other people, etc. to expedite the pick-up process. That information could be collected with the reservation. I also take issue with the fact that the vehicle size I wanted was not available at my preferred location despite reserving the U-Haul several weeks in advance. What if we couldn't have gotten to Bolton to get the U-Haul? There's a reason we wanted to pick the vehicle in our own community, not a town 30 minutes away. Coordination with U-Haul representatives was poor and often conflicted with the information we had. I also had a dolly as part of my order and it wasn't in the U-Haul when we picked it up.

Brandon S. 
Rating:
1.0

The drop off gentleman told me to get there before 6, I showed up at 5:30 and he was not there, the parking lot was a mud pit, he did answer the phone when I called

ADAM R. 
Rating:
3.0

I used the mobile pick up and when trying to return it, it kept telling me it could not process the payment. The location I dropped it off to was closed, so I called customer service and the only solution they gave me was to let the location process the return the following day and I would be charged an extra $20 for them having to do that.

Corinna M. 
Rating:
3.0

N/A

WILLIAM B. 
Rating:
1.0

Worst Uhaul outlet that I have ever experienced! There franchise should be revoked.

WILLIAMA C. 
Rating:
2.0

I was overcharged. Charged extra for gas when I had filled it to the original level prior to drop-off. Charged for Safe Move as well when I asked not to be. Took 40 minutes to rent out the vehicle. The man was nice enough

SONIAANTOINETTE M. 
Rating:
5.0

Customer did not leave a comment.

Ravinder G. 
Rating:
3.0

Great customer service Parking very congested and not paved

STEPHENG G. 
Rating:
5.0

Truck was not clean

Mohammad K. 
Rating:
5.0

Customer did not leave a comment.

SAHIL B. 
Rating:
3.0

Location was in a tire yard. Very dirty location not very inviting.

CHRISTOPHER M. 
Rating:
1.0

Very unprofessional and unethical guy . Returned my u haul in system after 2 days

Akhil A. 
Rating:
1.0

Everything

Laakraj S. 
Rating:
4.0

It's located conveniently on Hwy 50 but when we were there returning the truck around 4pm no one was there, and seems the location was supposed to be open till 6. Called the number provided on the office door and was told to call him back in 10min before I could ask my questions. I didn't bother as I was in a hurry.

YINGHUI Z. 
Rating:
5.0

I like the online booking and pickup There was miss calculated charges but they fixed quickly I will absolutely recommend it

Akram K. 
Rating:
3.0

Customer did not leave a comment.

Ehtesham S. 
Rating:
1.0

Looked abandoned and like a scrapyard. Only indication it was closed was a paper sign. Super uncomfortable experience dropping off the truck here.

Stefan P. 
Rating:
1.0

Charged extra for fuel. Poor customer service. Attendant has an attitude and not polite.

SYED H. 
Rating:
2.0

I was overcharged

OLUGBENGA A. 
Rating:
1.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

This particular location need proper sign board on hwy 50. Thanks.

VICTOR A. 
Rating:
2.0

Customer did not leave a comment.

BRENDAN H. 
Rating:
3.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Varinderjeet S. 
Rating:
5.0

Very helpful and caring service. 5 Star for him.

Monzoor K. 
Rating:
3.0

I don't get the utility dolly but I paid for it. It's not even in the car.

Ann vivian W. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
1.0

Customer did not leave a comment.

Nadia D. 
Rating:
3.0

While I eventually got the van going and it worked out really well, the code didn't work at first and I had to call the helpline (they were very helpful) to get the lock open that stored the keys. I had rented a wheely cart thing (no idea of the real name) and it wasn't there. I called after the rental was over to let them know that I never got it, and they said it would be taken off the bill. Low and behold, when I got the bill a few weeks later, the $7 charge was on there. I didn't complain and just took it as it didn't work to try and get it off my bill once, not sure why it would work a second time. Again, I was very pleased with the van itself and everything went smooth except the code for the keys, which added about 15 minutes to the time, and the additional charge. I hope this helps. To be clear, I will use this service again but I will not recommend it as my word is on the line and I can't trust that this will be executed properly. Comically, I'm also very aware that this message won't even reach someone who cares that much but I thought I'd write it all the same. Have a wonderful day!

Simon W. 
Rating:
1.0

Absolute disgrace. Garbage and junk everywhere. Get rid of this location. No one was there to even accept the trailer during business hours.

Brett H. 
Rating:
5.0

Customer did not leave a comment.

MARIO Z. 
Rating:
4.0

much better then other uhaul centers.

HAYLANPERSAUD R. 
Rating:
5.0

Customer Service Rep Mubariz, was as usual polite , courteous very professional. He went above and beyond to ensure that all was ok . Would recommend this location to all friends and family without hesitation. Thanks Val

Valmeeky S. 
Rating:
3.0

Earlier opening hours, more space to maneuver in parking lot..

DONALD K. 
Rating:
5.0

More open trailers in the spring and summer at this location.

greg S. 
Rating:
3.0

We had to spend 25 mins on hold with customer service because there were no pictures of the cargo van on file when we went to pick up the vehicle.

Roberto P. 
Rating:
3.0

The location was a mess, but the guy working there gave me extremely good service though.

Matthew L. 
Rating:
3.0

Enhancements need to be made with the U-Haul application on Android based phones. I wasted an hour trying to figure on why I could not pickup my vehicle contactless only to be told that system issues exist on the application. this should have been made known to customers instead of wasting time troubleshooting U-Haul application flaws.

remo I. 
Rating:
3.0

Customer did not leave a comment.

Phillip D. 
Rating:
4.0

Not satisfied because they gave me 200 miles when i started and when i finished they charge me for $40 for 13 miles

ANKITKUMARJAYANT P. 
Rating:
5.0

Customer did not leave a comment.

JAGDEV S. 
Rating:
5.0

Customer did not leave a comment.

GLEB G. 
Rating:
2.0

Customer did not leave a comment.

KYLE A. 
Rating:
5.0

Great service - pick up and drop off were effortless even with a Rogers outage

arlene V. 
Rating:
3.0

whole on line experience was easily. It was nice for a change to have the unit there and ready to go!

Michael S. 
Rating:
5.0

Excellent service by the person who handled my transaction.

MAHMOUD I. 
Rating:
5.0

Customer did not leave a comment.

Antonio B. 
Rating:
4.0

Customer did not leave a comment.

Sabatino C. 
Rating:
5.0

There was a supervisor there who helped get us set up with check in. He was so great and helpful. The other staff for uhaul was very friendly and helpful as well. Great people and experience

Eugenio F. 
Rating:
5.0

Customer did not leave a comment.

Kavinath K. 
Rating:
4.0

Customer did not leave a comment.

Bill D. 
Rating:
3.0

windows were really dirty

luca A. 
Rating:
1.0

The area was not properly cleared for snow and ice and it was very difficult to walk around. Signs were not posted in plain sight and it was difficult to follow the instructions. I would never use that location again.

SALVATORE B. 
Rating:
3.0

Trailer to be better accessed.

Collin M. 
Rating:
3.0

Quick and easy- no issues. Gentlemen in charge was nice and helpful. Overall very happy. If I lived nearby I would book here again. ( closest location with available truck size). Thank you.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

parwinder S. 
Rating:
5.0

Customer did not leave a comment.

Ashwani K. 
Rating:
4.0

The procedures for picking up the truck on the smart phone were amazing. Still had to wait 15 minutes for someone to come and move a car parked in front of it.

Murray P. 
Rating:
1.0

Customer did not leave a comment.

Taylor M. 
Rating:
3.0

A lot of trouble checking in and getting key. App was not working right. Had to call quite a few times to resolve problem.

Tomas R C. 
Rating:
5.0

Customer did not leave a comment.

Ermes B. 
Rating:
1.0

Customer did not leave a comment.

Ikechukwu J. 
Rating:
4.0

Customer did not leave a comment.

Marvin G. 
Rating:
3.0

Charged $179.22 for a 4.5hr rental of 64.2 miles for a 15 foot truck, when I should have been charged $103.10 plus HST of $13.40 for a total of $116.50 not $179.22. I am expecting a $62.71 refund. Plus I added $25.00 of gas for a grand total of $204.22 very expensive move for 1 table and six chairs and couple of chandeliers. Thank you

Luke U. 
Rating:
5.0

I am really upset that I was sent to 3 different locations to drop off my rental with no communication whether these dealers were open, had space or was even expecting me. The first place I was sent to was not even open. The second place I was sent to had one parking spot and was not available for a drop off. The third place I was sent to didn't even know I was coming .. This experience was extremely disappointing as I wasted half a day trying to return a truck rental with no communication from the call center to locations .. Totally didn't expect this from a company that's been around for some time now ...

Shawn D. 
Rating:
5.0

We were extremely satisfied with service, product and overall rental experience

Antonio S. 
Rating:
5.0

Customer did not leave a comment.

Qi L. 
Rating:
3.0

Customer did not leave a comment.

Doone E. 
Rating:
3.0

Cleaner office and truck.

Matthew L. 
Rating:
3.0

Customer did not leave a comment.

Patrick P. 
Rating:
3.0

Customer did not leave a comment.

Franco Z. 
Rating:
1.0

I didn't get what I ordered and had to drive over an hour out of my house to pick a open trailer up when I ordered a enclosed trailer and confirmed everything including the location the day before pick up. They did not tell me it had to be back at a time just by the next day so when I went to drop it off they wanted to charge me more even though I spent more money on gas picking the thing up

jennifer S. 
Rating:
4.0

Very good customer service, called me in advance to confirm time of pick up, explained to me in detail how to use the equipment, thank you.

javier C. 
Rating:
3.0

Customer did not leave a comment.

gioacchino L. 
Rating:
2.0

Extremely slow, spent more time talking on the phone with other people.

david C. 
Rating:
4.0

Customer did not leave a comment.

Mirel B. 
Rating:
5.0

Customer did not leave a comment.

Rosario G. 
Rating:
1.0

They just cheat me . They lied to me about fuel and charge me more 15$. The guy was so rude. When he pull out my truck he just hit the other trucks bumper. He doesn't even know how to drive. Bad customer service. And get more money from the people. He just fraud me.... don't go that location. They can charge you with everything and get more money from you. When I returned my rental . I returned around 3.30pm store supposed to be close at 6 pm and nobody was over there. He just accept my return next morning . How can I make sure he didn't drive or just keep engine running for get more money. How can 15 foot truck spend 50$ gas for 140 km mileage. I am done with U-Haul. I'll tell everyone they are trade everyone like this...

OGUZHAN A. 
Rating:
3.0

it would have been better if the trailer was in stock and could have been picked up closer to Mississauga.

David H. 
No reviews have been submitted for this location.

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