Customer Reviews for Auto Dreams of Arden
(U-Haul Neighborhood Dealer)

57 reviews

6 Celtic Dr Ste A6   Arden, NC 28704

(828) 490-4033

Hours

  • Mon–Sun
    12 pm–6 pm

Services at this Location:

Contact Us

(828) 490-4033

6 Celtic Dr Ste A6
Arden, NC 28704

Services at this Location:

Hours

  • Mon–Sun
    12 pm–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Truck share took me a bit to do due to bad signal in that area, but truck was clean and easy access.

Terri G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Rented 4 trucks this week alone and still A grade.

CHRISTIAN G. 
Rating:
5.0

Rented today again and was very helpful. Signal around here stinks though.

Eddy A. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN G. 
Rating:
5.0

Rented here many time and never any issues.

CHRISTIAN G. 
Rating:
1.0

The attendant was rude multiple times. He refused to check my return in because he was "busy doing something else." He suggested I return the vehicle to another location despite that including an additional fee. I could go on....

David P. 
Rating:
3.0

Cut the grass

JAYKEB H. 
Rating:
3.0

Customer did not leave a comment.

Roger K. 
Rating:
3.0

Make sure the equipment isn't below E on the Gas tank, and make sure the equipment works. Truck wouldn't start battery was bad, took an extra 10-15 minutes to leave the lot on top of the 2 hours trying to mobile check in to pick the truck up.

Joseph O. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
2.0

Disorganized and inefficient pick up process. Truck was over a quart low on motor oil.

Rene J. 
Rating:
1.0

Picking up at this location was an absolute nightmare. There was very little phone signal at this location and the wifi could only be accessed when standing at the office window. The truck was parked 100 feet away from the office.

Robert G. 
Rating:
5.0

Our return using the Truck Share was after hours, and Verizon's WiFi service was almost nonexistent. You may want to have guest Wifi available at your 24/7 facilities in case of incidents like this in areas with sparse connectivity.

Russell R. 
Rating:
3.0

Make it more clear where to park

Tate F. 
Rating:
5.0

The Owner of Arden Auto Dreams was fantastic - very helpful. Uhaul's trucksharing concept is a joke. I wouldn't recommend it to anybody. I will never use it again. It turned a normal move into w huge hassle. That's no reflection on Auto Dreams. They are just a contractor.

James S. 
Rating:
1.0

Customer did not leave a comment.

Jonathan W. 
Rating:
1.0

I ordered 3 hand trucks and received none. It said they had hours on the door and online but no one was there or responded to my messages. I am very disappointed and trying to request a refund of the hand trucks.

Maigan B. 
Rating:
1.0

Needs to be somewhat face to face interaction. The owner of the business wasn't helpful. All I was told was here is the link and if I had issues call customer service not him. If I would have known it wasn't face to face then I would not have used him. He was rude

Joseph B. 
Rating:
5.0

Great location to drop off U-Haul trucks after hours.

Savannah P. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
1.0

Renting from uhaul truck share has been the worse uhaul experience ever. Until now I've had no issues whenever using uhaul for my move. I've been over charged after waiting hours past my reservation time. Ive been charged for gas when the truck was not filled. Also I was promised a deposit refund of at least $50 bucks and found out that the regional manager did not approve of it. She sent message for me to call her and she's not answers one time. The rudeness of some agents has discouraged me from fighting what I feel like is owed to me. I bought extra miles which I didn't use them all and didn't get my difference back like I was told. This should have easily cost me around $150 or less and it has cost me nearly double that. Uhaul please get it together. You want have a company if you don't treat your customers right.

Brian P. 
Rating:
4.0

Some issues with the 7/24 pickup. Good support from the CS group. Trucks at pickup point were backed against trees and so close together. It was difficult to gain access to the lock box. I was wet and muddy by the time I got into my truck.

William G. 
Rating:
5.0

Customer did not leave a comment.

Michele N. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Amanda L. 
Rating:
5.0

Very pleased with this location. A+

CHRISTIAN G. 
Rating:
5.0

Always a pleasure. Now they are doing 24/7 TruckShare making renting trucks a breeze.

CHRISTIAN G. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
1.0

The appliance dolly I ordered was not present (which I have not received a refund for). The rear passenger tail light and blinker were not functional.

Katrina O. 
Rating:
5.0

Customer did not leave a comment.

Jami H. 
Rating:
3.0

The place to turn in the keys was hard to find. We eventually found an employee that took the keys and it was a month before Uhaul sent a receipt confirming the return.

Brooke M. 
Rating:
5.0

All good, great place to rent from.

Jay M. 
Rating:
5.0

Very helpful :)

Cristian G. 
Rating:
5.0

Happy with this location.

Sasha L. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

Nice place to rent/drop off a Uhaul. You can rent trucks with TruckShare here.

Ethan J. 
Rating:
5.0

Clean, respectful & helpful. Great people over all.

BILL W. 
Rating:
5.0

Good location to rent a Uhaul equipment.

tedd P. 
Rating:
2.0

Your app is awful!!!

james K. 
Rating:
5.0

Great location to rent a Uhaul. Did my rental 24/7 Truck Share :)

Brandon O. 
Rating:
5.0

Very happy using this location. Very knowledgeable, respectful and accommodating. Thank you!

Monte B. 
Rating:
1.0

Be honest and upfront with customers. Make sure that you are an authorized u-haul dealer, and by all means be professional. This was the worst experience I have had with u-haul...and I have rented from them many times in the past!! Not only did they switch pickup / drop off locations twice on me, but they tried to overcharge me for my rental. Customer advice: please do your homework when renting your next u-haul. Make sure that it is with a legitimate dealer.

Lisa J. 
Rating:
5.0

Easy people to work with could not be better!

Richard C. 
Rating:
5.0

Everything was great. The office staff was very nice.

Jean-Pierre S. 
Rating:
5.0

Customer did not leave a comment.

Ryan Z. 
Rating:
5.0

The staff were personable and friendly. They explained the instructions and the guidelines, and made it a positive experience.

Andrew B. 
Rating:
5.0

Good staff the attention they give you is fabulous I will continue making deals with you.

Ruth C. 
Rating:
5.0

The process was simple and worked out great for us needing it only to make a couple of trips to clean out our storage unit.

ADAM J. 
Rating:
5.0

Excellent experience @ Auto Dreams of Arden. Thank you.

VARA C. 
Rating:
5.0

Keep up the great customer service.

ryan B. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Customer did not leave a comment.

Micah C. 
Rating:
5.0

The staff was very helpful and professional. Will do business with again!

Aaron H. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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