Customer Reviews for Auto House Waukesha

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto House Waukesha

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Adam S. on

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Sue S. on

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Jason S. on

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cherly n. on

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the service was right on. no problems or wait it made my move very easy

mike s. on

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Great experience! No issues at all.

Kelly B. on

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I booked a rental in April to move in mid-June. They called to confirm the day prior and changed the pick up to a location not far away, but with hours that I would not be able to pick up during. They refuse to transfer the equipment to a different location 6 miles away and claim that there were no other trailers available anywhere between Milwaukee and Des Moines. They said that it is moving season so it is hard to get available equipment, which is why I booked it so far in advance. This exact same thing happened for my previous two moves as well. They upgraded it to a much larger trailer and assured me that it was compatible with my car. Upon looking into this further, it was absolutely not compatible and I am glad I caught this before I picked it up. I called back later that night and they somehow now had the trailer I was looking for at the location I requested. U-haul is incredibly unreliable and has poor customer service in ensuring that reservations are honored. Unfortunately U-Haul was the only company in the area that offered one way trailer rentals, but in the future when I need a moving truck or a same day rental, I will never choose u-haul for my move and will not recommended it to others.

Scott K. on

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The staff was quick and efficient.

margaret s. on

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Friendly efficient would totally using again

Mike L. on

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Like visiting old friends each and every time. Easy to work with and over the top helpful during hook up.

Joshua g. on

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Charles S C. on

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We did the automated pick up on a Sunday. Every worked smoothly and easily.

Maria V. on

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There was lots of scratches on the vehicle all on the top edges and most of the truck was clean. Did what any other truck would do get the job done. I was more worried if I would be charged for those previous damages with the scratches on the top edges. But I wasn’t fortunately. However the availability of the vehicle came in real handy in my time of need if I had to rate out of 10 on my overall satisfaction 7.5/10

Christopher P. on

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Great experience. Staff was incredibly helpful and got me in and out quickly at pick up and drop off.

Rebecca B. on

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Henrys A. on

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Excellent

James K. on

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Joseph R. on

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Have a little friendly of staff at rental place. No hi how can i help or anything. Very dry and straight to business without the friendliness.

Patrick R. on

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Robert D. on

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Thomas S. on

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Very friendly service and the truck and equipment worked great

Kerry C. on

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Marie G. on

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Mark L. on

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VICTOR D. on

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Shane F. on

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TARAORBRUCE T. on

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Nick H. on

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Bernice F. on

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Robert G. on

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When I request a refund for a service, don't delay the process to take over 31 calendar days or 20 business days just to initiate a 5 business day refund. This is very unacceptable and I would like to discuss ways to compensate for this inconvenience and disrespect.

Peter S. on

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We have used this location several times in the past and will continue to do so. The staff is very friendly and helpful. We have and will continue to recommend this location.

KEVIN W. on

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Great service and highly recommend!

patrick w. on

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dan f. on

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Tom is a longtime owner of the station and met us when we came to pick up the trailer. He was knowledgeable and courteous - did a great job.

Irfan B. on

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Pam K. on

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There was some confusion with the online reservation - I thought I had reserved the truck at a nearby location (less than 1 mile away). It wasn't a significant issue, but it did result in an initial delay. Once we got to the right spot things went smoothly.

Teresa L. on

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The one guy I dealt with on the phone from here was kind of rude both days I talked to him as well as when we picked up the truck - but when we returned the truck the person behind the counter was very polite and helpful. Also when renting on online thinking your pick up will be at that location only to find out you have to go 15 miles MORE to pick up AND drop off is crazy - but I don't think we should have to be responsible for the extra miles on that one. Kind of shady if you ask me -

Cheryl S. on

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Daniel C. on

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Mathew B. on

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diane s. on

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Raison B. on

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The back door was not working properly and could not be opened from outside.

michael r. on

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this location was excellent in their service and saved the weekend--we had a truck reserved for 10am at your corporate store less than a mile away,they called me @ 9am to say there was no truck available-except in the city of Milwaukee. The employee that called did not try to resolve the issue. I looked up U-Haul myself and found the closer location. POOR CUSTOMER SERVICE !!!

Erik R. on

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Your app sucks balls.

Mary Jo F. on

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FORREST G. on

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Robert S. on

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KAREN H. on

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Be sure and explain the hauling light and function. It took us a few miles to figure out this was causing poor gas mileage and less comfortable ride once we turned it off for a very light load it was much better but one has to do that every time they stop and start the truck

patrick k. on

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CHRIS DOES A GREAT JOB FOR US AT ROLLING THUNDER THANKS ALOT OUR PEOPLE APPERCIATE IT

Gregory J. on

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All was good, truck picked up quickly, on time and as promised!

Chris S. on

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John M. on

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Mark L. on

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Roger S. on

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nothing

Patricia F. on

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Recommend a dropped ball hitch with the 6x12 trailer.

John M. on

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Kathy T. on

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Robert S. on

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Crystal L. on

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Michael R. on

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Bryton O. on

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Mike B. on

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Everything was great!

Steve G. on

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One of the brackets that holds the tires of the car on the trailer was broken. We noticed it on our first stop. by the time we got to our destination parts of it was missing and we could not remove the clamp.

Brandon W. on

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Be honest about gas tank. I took a pic before using truck showing it was not full when I picked it up. I kept track of miles and replaced gas used and had to use pic it to show it wasn’t full to start.

Amanda C. on

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We did not get the truck for as long as we were told !! Asked for it at 9:00am on Saturday returning it 9:00am Sunday. Only got to keep it from 9:00 to 3:00 on Saturday that’s a big difference.Not happy !!!

Kevin W. on

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Susie T. on

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Quick service, getting in and out!

darrell r. on

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Amy Y. on

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Brianitza M. on

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Truck was left unlocked when given to us. Things were already taken out of the zip ties.

JACOB H. on

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Douglas F. on

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heidi w. on

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The customer service was great.

DEANTE L S. on

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luis d. on

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Location was closed. A car dealership. I called U-Haul and received information about the location and steps needed to drop off the truck. They should have better signs indicating drop off box. By 9:30am, I received an email indicating that all is well. taking in consideration all the stress caused by moving, Uhaul was the correct company. They work with and for you. Not against you. Thank you Uhaul.

michael s. on

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I would actually NOT recommend this to a friend but not because of the location. I would not recommend this to anyone because your website makes it seem VERY easy to just go pick up the Uhaul and use the app to get it. It took my husband an entire HOUR to get this Uhaul because customer service wanted to call multiple people to VERIFY it was him! If we would have known that, he would've gotten there an hour earlier. It was ridiculous that him sending pictures of his licence and himself and the car wasnt enough! He was over an hour late for the job he was doing. I am so disappointed and will most likely NEVER rent from you guys again.

Guy M. on

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I already recommended the Auto House facility to a couple of friends, but the owner is fantastic. He helped me save money and facilitated helping me shift my rental around so that I could do what the website was making it difficult for me to do. Highly recommend.

Elizabeth Z. on

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david m. on

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I was very impressed with the ease of the whole process.

Greg C. on

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thomas z. on

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I always rent from there many times a year fantastic service

jim t. on

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Quick... Friendly... Accommodating.

Trevor B. on

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Thomas K. on

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Very professional and friendly customer service. Good communication!!

Jean B. on

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Patricia P. on

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Christopher M. on

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Bevin B. on

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Was a great place and very friendly.

Chuck K. on

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When I registered for the rental on line I indicated that I did not want the rental truck insurance. When I showed up for the rental and signed and initialed the paperwork, I noticed later that it did include the insurance and Of course I had already signed the paperwork. I feel that I had been duped.

Justin B. on

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kevin L. on

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Aniket K. on

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Christine F. on

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Everything was great! I arrived a bit early. Staff was frienly and knowledgable great establishment.

Keith R. on

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This guy Tom Michaels is a superstar

Richard H. on

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Mark L. on

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JACOB B. on

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Have trucks prepared and ready on time. Don't be short with questions and answers with renters. If owning a business ensure a safe place to park vehicle until rental is returned and not have them park on street. Ensure renter is aware smaller trucks may not a loading ramp and will have a tow hitch ball centred in loading area which will snag on dollies and furniture causing damage and potential injury.

Ronald A. on

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Very helpful!!

James B. on

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Greg p. on

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There was a bit of a rattle or scraping sound from the front right side of the truck. Not sure if this is anything of concern, but thought you guys might want to take a look at it. Only present while driving

Fredrick C. on

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She was a little shaky and off behind the counter, probably because it was the end of the day so I gave it a pass (rented from here before and was always great). I get the van and inspect at home and the back was dirty, so I gave it a quick sweep before hauling my mattress that I was picking up. I get home, unload the mattress and didn't see anything on the floor, as it was cleaner than when I got it and the next day I get a 25$ charge to clean. Lol, will never rent from here again and will never refer anyone there. If you want to deal with that shady car business, good luck. There are other places in Waukesha.