The check engine light came on while in use.
Gary Ruch
Customer Reviews for Auto House of Fort Wayne
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Drop off was further than intended and therefore caused us to go over mileage. We ended up paying a fee due to uhaul not having a truck at our requested location and also changing our drop off location.
Audrey DeWittShawn went out of his way to make sure I was happy with the rental and the temperature was below zero. He warmed the truck up and added some extra blankets at no charge. Great service.
william weissthe location was ideal and it was quick and easy to pickup and return the vehicle. In addition the cost was very reasonable.
harry f shookCould stay open longer
pete melnykThe customer service at Auto House of Fort Wayne was friendly and helpful. They helped me remedy a couple issues one of which was after business hours. Very good experience.
eric berningIt was the quickest and easiest rental I’ve had. Pleasant people to work with.
rick coleNever spoke to a real person. No help or instruction. Then was charged $60 extra after I returned the vehicle with no explanation as to why. I have contacted U-haul twice about this charge and have received no response.
Tiffany PottsAbsolutely outstanding customer service at this location. the ease and convenience of our transaction was appreciated on a stressful day. Our thanks to Mike.
Justine WolfordCheap
Naomie BondoExcellent dealer
GENE HARRISONNo Issues
Christopher HinenThe return process after hours was horrendous. My family and I had just suffered through a very long, difficult move, it was late in the day, and we had a two hour drive ahead of us. Instead of a quick, efficient return process, I had to use a phone app that was slow to respond, and take numerous photos of the interior and exterior of the truck when an acknowledgement of the condition used to be sufficient. It didn't help that there was no gas station nearby so we had to waste time and miles hunting for one, which put us over the mileage limit for the rental.
ROBERT DAVIDSONEverything was great, highly recommend as compared to other U-Haul outlets in Fort Wayne. Out of a rating of 0 -10 I give them a 12. Unusually good service.
GENE HARRISONThe 6 x12 trailer I rented needed so work, Left direction was not bright by any means, the floor cross members were starting to rust so made floor soft. We also needed to put 40 lbs air in a tire we noticed was low.
George MccannSteve, the owner was super helpful and made the entire experience easy for me. He attached the trailer to my hitch, checked my signals and lights, and unhooked it when I returned.
Kimberly SankThe app would not load and no places to park.
Sara NarroAwesome and quick experience!
Dawn StraessleThey were great my grandson messed up getting reservation and your company still fixed me right up THANK YOU
Jorge HowardPicked it up with a bunch of uhaul blankets all over the place
ADMIR DANOVICThere wasn’t anyone at the site when I dropped the truck off during normal working hours so, not helpful.
Don LANGI ordered boxes online to pick up with my truck. They did not have boxes at this location for pick up. The worker on duty was not very friendly or helpful. The pick up and drop off process took forever due to the extensive steps and slow website.
Kyleigh ArmstrongI did not get the dolly that I paid for to rent I called and left a message the same day still have not heard anything back. I have called every couple of days and always get the answering machine but never get a return call.
JODIE PENNELLPerson could not verify size of fuel tank.
Larry SchooleyVery difficult to park and return equipment.
Harold GonzalezVery polite and very quick response. He made sure everything was hooked up properly.
William CaseI've left 2 voice mail for them and I never received a phone call back
ROBBY GERKENStaff at this location was really nice and u-haul was in pretty good shape.
Andrew WeatheringtonThe check in and return procedure on the phone app is great! The trailer was very clean. The cost was very reasonable. Thanks!
William CaseIt is nice to have many drop off locations.
RICHARD DAVID TYOThe after hours return app is not user friendly. I was not able to find the ex return path. Did not work
Luther GrossVery crowded when returning equipment.
Lawrence FogleThe employee was very helpful.
Tony GambillHad to drive to multiple locations to get truck and equipment, was on a tight time line and made for a very long day, also went over on mileage and had to pay more due to the multiple locations . Also could not get boxes we paid for due to unorganized stores, still no refund. Very frustrating, was told one thing on the phone and in person and the story changed
Jeremy DickNothing...Steve and Diane at Auto House are incredible! Very easy to deal with and very friendly! Highly recommend
Jeff GerardotThere was no internet service at all so when I returned the truck at 5:45 pm, no one was there to get the truck. To return the truck online required a location on the site, but there was no internet. My husband and I tried calling customer service and wait time was over a half hour. Someone came on, we told them the situation and they put us on hold for another half an hour. I finally got through on online chatting. After I had already dropped the keys in the box and went home. I knew to take pictures of around the truck and the gas and milage through previous experience. This was by far the worst Uhaul experience ever.
Gerard SessaWhen the trailer was hooked up by the team at this location, the safety chains and light wiring were left too long, so they touched the pavement at times, wearing through the light wiring!
PHILLIP TROUTThe truck was filthy. Had cigarette ashes all over the inside . Was covered in some sort of brown sticky mess. They over charged me . Transaction amount does not match the reciept. When we called to ask why I was charged $240 instead of $122 her response was " Well my answer to your question is i dont know " Watch your bank account on this one guys!
Kiesha WisemanGreat team
Charles JonesIn, hooked up and out in just a few minutes. Pleasant and helpful staff.
MATTHEW REEDThe question about equipment does not seem to relate to this specific location. The truck was old and dirty, inside and out. The box hand multiple obvious patches and was covered with x's from previous damage. The steering had so much play that it was difficult to drive and the shocks seem to be shoot. Fortunately, it got us to our destination without mechanical problems. Overall, i would say this truck is a disgrace to the U-Haul brand.
WILLIE DISHONNothing…it was already easy and professional..
CRAIG NIDAYI thought the dolly and furniture pads would be in the truck, but they were not. I picked up the U-Haul after hours so I wasn’t able to get the dolly I paid for.
Logan LeiterVery helpful personnel.
JULIA PACEHe was a normal human with common courtesy. Much much different than the Fort Worth dealer
Travis SinnThank you
KATHERINE BROWNI felt like the brakes on the Uhual were not great. The windshield wipers were due for replacement. The passenger door gasket was falling off.
SCOTT BRYANTIt was a good experience would use them again
TERRI RICEPolite and helpful covered everything I needed to know
BRUCE FORDEveryone was amazing.
REGINA VANCLEVEUnfortunately, due to miss communication between my original reservation and current reservation, I was charged an extra day for my use of the truck. I truly hope I NEVER have to use U Haul again.
HELEN BRISKEY