Customer Reviews for Auto Import

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Import

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rick S. on

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It took them forever to complete the transaction, all the while we are standing outside in the cold weather. When it came time to get the trailer, he said there it is go hook it up and pull around here to sign paperwork. He did not assist with hooking up the trailer, he did not make pictures as norm. Very unprofessional.

Miles S. on

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Customer did not leave a comment.

Kim S. on

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We were able to drop our truck off without any trouble and using the mobile app

Tracey F. on

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Customer did not leave a comment.

Gail B. on

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Have some one there to receive your u haul.. and give paper work on how much you spent on the equipment Had to wait till I got internet,today so I can find out..

Kenneth S. on

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Best service ever....the guy was so helpful and understanding...i will always go back to this location...so glad i met these hard working people...

zack D. on

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Customer did not leave a comment.

BYRON M. on

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Pick up was great nice friendly helpful employees.... drop off no one really ask anything some guy just came out of nowhere and said just park it anywhere no receipt no inspection.. we was a little scared to even leave it...thanks

Ben B. on

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Customer did not leave a comment.

Violet M. on

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I had no trouble with getting the truck. The attendant was patient in getting us set up and explaining the day rate and the returning of of the truck. (My first time renting) Thank you ?? and God Bless you and your family ??

tyler B. on

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Dan L. on

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TINI F. on

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The guy running this location was rude, made me wait 20 minutes in the heat, came out after I called the main uhaul office, ranting and overall was threatening about me calling the main office. I was actually scared of him. He doesn't need to be operating anything that deals with the public. He was so mad because I had created traffic as he called it for himself. He let me know he was extremely upset. I will never use this location again and I can't believe uhaul let's this guy have anything to do with their name!!!!!

Gary G. on

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Make sure the mileage is correct make sure that you have truck thats reserved is there when the person comes to pick it up

Mishelle E. on

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Better costumer service. Better online instructions

douglas B. on

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Ron C. on

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Nick N. on

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Steve M. on

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The renting agent was professional and courtesy in every way. I will never rent from another facility. Thank you for having excellent people representing your company.

Rodney M. on

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There was no in person representative to speak with. Only a labourer for an automotive shop that told me to call the number on the sign. The rep on the phone had little to say and only sent me a screenshot of where to drop off the trailer. No inspection, no aid, no documents or instructions.

Ashleigh M. on

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Rachel S. on

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Milford L. on

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Employees should assist customers. We had to assist another customer hook their trailer.

Bryce R. on

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When I got there to pick up the trailer at my appointed time, the gate was locked. I called and the guy said he wasn't there yet and would be shortly. 15 min. later his wife came out and showed me where the trailer was.

Joseph P. on

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The truck had a strong smoking smell that I couldn’t get rid of. Consider making the trucks smoke free.

GLEN F. on

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Customer did not leave a comment.

Joseph T. on

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What a joke....

Roger B. on

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Person did not even come to the truck to check it in just said leave the key in it and I will check it out later.

Ryan R. on

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Customer did not leave a comment.

David W. on

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Over charged

david S. on

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We called the day before to see if we could change our pick up time to 8:00am and were informed that there was no one there until 9:00 which was fine. We arrived at 8:15 and the gate was open but we parked outside the gate to install our hitch and as we were working on that someone drove n and then came back out closing the gate behind them. They fiddled around ith a truck for a bit then drove by us and asked did we need something?. I told him that we were there to pick up a trailer at 9:00 he informed us that he was on his way to Chattanooga and the other guy was busy and could not help us, so I asked was there somewhere else we could get a trailer as we needed one. He said well I guess I can help you, he tapped on his phone for a whie then said I texted you the contract, the trailer you need is such and such a number, there is a trailer in front of it you will just have to move it out of the way and hook it up I have to go, and close the gate on your way out. So he left we drove in and as I was trying to push the other trailer out of the way some guy came out of the shop and watch for a bit then went back in. I finally got the other trailer moved and backed up to load the one we needed, I could not lift the tongue as I have had open heart surgery and lost my strength, my 71 year old wife had to get out of the truck and help me lift it to hook it up. We finally got it hooked up and figured out the chains and drove away. This is the second time we have dealt there and the last time we had to unhook the trailer ourselves. That should have taught us a lesson but I thought that was just a one time thing. Apparently not. So NO I will not recommend this place and NO I will not rent here again.