Customer Reviews for Auto Medics of McDonough
(U-Haul Neighborhood Dealer)

276 reviews

310 Atlanta St   McDonough, GA 30253

(770) 946-3440

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 946-3440

310 Atlanta St
McDonough, GA 30253

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is by far the best location ever!! Both Jessica and her husband J was awesome and provide unbelievable great service. They was on point and helpful. Couldn't have it any better! They both are just awesome!.

Androuge A. 
Rating:
5.0

Nothing. Everything was great

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

This is an awesome UHaul place. Lots of trucks, van and trailers to choose from and great customer service. This place also service cars. It would be nice to widen the parking lot to accommodate customer getting their car service and customer picking up their UHaul.

ricardo G. 
Rating:
1.0

No lights worked on trailer

Patrick W. 
Rating:
5.0

Customer did not leave a comment.

Harold S. 
Rating:
5.0

Customer did not leave a comment.

NAOMI S. 
Rating:
5.0

Customer did not leave a comment.

Shaquita L. 
Rating:
1.0

I returned the Uhaul to this location while it was closed however, it was not well maintained or professional looking whatsoever.

Saharah T. 
Rating:
5.0

Customer did not leave a comment.

Staci T. 
Rating:
3.0

Rented equipment for one day and was charged for two. I'm guessing he didn't see the trailer setting in the place he told me to put it. It was an before business drop off. I'll not believe or trust him next time to check the trailer in on time.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
4.0

Not rip off customers on the gas!!! We only drove 40 miles added 2 gallons of gas and then were charged for 5.3 gallons!!!! NO WAY THIS WAS CORRECT. My bad for not taking a picture but you won't get me again!!!!

wanda H. 
Rating:
5.0

Customer did not leave a comment.

rafael G. 
Rating:
2.0

I was told that I would receive a credit for gas but my charges do not reflect that. I picked it up on 1/4 tank and dropped it off with almost 1/2 tank. Also, the truck had a oil leak that spilled onto my new driveway.

Deborah S. 
Rating:
4.0

Customer did not leave a comment.

Martha A. 
Rating:
4.0

Customer did not leave a comment.

Patricia G. 
Rating:
4.0

Customer did not leave a comment.

Cedric B. 
Rating:
3.0

Customer did not leave a comment.

LARRY L. 
Rating:
5.0

Customer did not leave a comment.

willie W. 
Rating:
1.0

The location switched the trucks and charged me for an extra 300 miles. They did not turn the truck in until the next day.

GARY F. 
Rating:
5.0

The guy is very nice very cordial very professional

JOHNNIE S. 
Rating:
5.0

Customer did not leave a comment.

Quamine B. 
Rating:
1.0

Those people don't need to be renting truck, they expect customers to wait while they sell penny candy instead of renting trucks. They also need to speak better English to conduct business. This not the first time I had problem at this location. If I ever is ask to pick up a truck there I will use another company.

regina B. 
Rating:
2.0

Customer did not leave a comment.

Ash B. 
Rating:
3.0

Uhaul changed my pick up location twice. Each time sending me down the road with a promise of additional miles to cover the inconvenience. Returned truck to a location uhaul requested to help them out by getting the truck to a location they were short. After all that I still had to pay for additional miles since I drove about 60 miles to return the truck where they asked me to. Classy move

CALVIN P. 
Rating:
5.0

Customer did not leave a comment.

BENNIE M. 
Rating:
1.0

This was the worst experience I have ever had with U-Haul. I have used the company before and have never experienced anything like it, such as miscommunication, poor customer service, incorrect information being inputed into the system and yet alone, discrimination.

Crystal S. 
Rating:
3.0

The vehicle was absolutely filthy! It had mud on the floor board, spilled drinks on the center console and doors including cigarette ashes and what appeared to be other stuff in the door panels. The truck smelled absolutely awful. I actually drove it straight home and wiped it down myself and left the windows down to try to air it out. It was by far the most disgusting vehicle I have ever rented from Uhaul! I use to work for Uhaul corp. until a few months ago and no way would this vehicle be rented out from a corporate location but this was just from an authorize dealer so take that for what it is worth. If I didn't absolutely need the truck I would have never taken the vehicle in that condition. It will make me think twice about renting from a dealer and not a corporate location. Disappointed!

Tony C. 
Rating:
5.0

Customer did not leave a comment.

GLENN L. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
1.0

This was the worse experience I had ever had with a U-Haul moving company. This lady at the Lithonia Georgia location was terrible,

Jenny C. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
5.0

Customer did not leave a comment.

Sharon M. 
Rating:
2.0

Customer did not leave a comment.

BRIDGET S. 
Rating:
4.0

Very professional and efficient. I would use them again.

Martin A. 
Rating:
5.0

Great

Harold S. 
Rating:
5.0

Customer did not leave a comment.

KELVIN C. 
Rating:
5.0

Customer did not leave a comment.

Claudine B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Make sure the equipment is sanitized.

SHAQUITA J. 
Rating:
5.0

Very helpful and great customer service

CARLO G. 
Rating:
3.0

Had a good experience

Cecilia B. 
Rating:
5.0

Great !!!!

Tramegan J. 
Rating:
1.0

Customer did not leave a comment.

SHARIRISTAMAL C. 
Rating:
5.0

Customer did not leave a comment.

SHANIQUE C. 
Rating:
5.0

Trailer was infested with ants, which crawled over the hitch and infested our car with thousands of ants. We saw ants on hookup, but attendant said they would blow off.

John D. 
Rating:
3.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Very good service

Alfredo F. 
Rating:
2.0

I made a reservation 2 weeks in advance, showed up to the location and my rental was not back. (totally understand that was not the locations fault.) They did not have any other vehicles available. Her & I both tried contacting uhaul and could not get anybody on the phone. I wasn't able to find a Uhaul within 30 miles of my location. I ended up driving 30 minutes south. This added 40 miles to the route I had to go resulting in paying DOUBLE what I had planned for. I will be contacting somebody in regards to a refund for the reservation and the extra milage.

AMY J. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

Very nice people to rent from

KARL P. 
Rating:
3.0

We were told to put trailer into a field, no one came to check or help. It was quick though!

Michelle O. 
Rating:
5.0

Customer did not leave a comment.

Bruce D. 
Rating:
5.0

n/a

Maxton O. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
5.0

Customer did not leave a comment.

Bill H. 
Rating:
3.0

Customer did not leave a comment.

DAE K. 
Rating:
3.0

Customer did not leave a comment.

winston T. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE M. 
Rating:
3.0

The uhaul was nasty on the inside. I had to wipe the seats and steering wheel just to feel comfortable enough to sit down. When I put the uhaul in reverse to back up the power steering was out so it was extremely difficult to turn.

Amelia B. 
Rating:
4.0

Customer did not leave a comment.

WAYNE C. 
Rating:
3.0

Customer did not leave a comment.

Lauryn R. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

My experience was professional and welcoming. Brandon was online with me as my vehicle was picked up and dropped off outside of normal hours.

oddette A. 
Rating:
5.0

the folks at Auto Medics of McDonough were fast and easy to deal with. pickup and drop off of truck was easy. the truck I reserved was actually available when I needed it. pricing was what was advertised (no surprises).

JASON G. 
Rating:
5.0

Customer did not leave a comment.

Abel A. 
Rating:
5.0

YOUR CUSTOMER SERVICE SUCKS

Ken K. 
Rating:
3.0

I would have expected a better drop off location. Hours of operation was incorrect and the follow up was not very professional.

lisa M. 
Rating:
5.0

My experience at Auto Medics was outstanding if all locations are run like this I can think of no improvements

GEORGE B. 
Rating:
1.0

Customer did not leave a comment.

ARLIE M. 
Rating:
2.0

Before I could hit the road with the trailer I rented, two tires had to be replaced in my driveway. One for a nail in it and the other for dry rot. The remaining two tires were very low on tread. 3 of the 4 side market lights on the back end didn't work, and a bolt was missing in the front leaving a hole for water penetration. To protect my belongings I had to apply duct tape to the opening.

DAVID S. 
Rating:
3.0

Please make sure the equipment is clean and well maintained.

GLORIA B. 
Rating:
5.0

Absolutely, nothing. My experience was very good and I have already recommended this location to a friend. William was very helpful and very easy to maneuver through the process.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

JUNE D. 
Rating:
5.0

Customer did not leave a comment.

LAKESSA T. 
Rating:
5.0

Your pick up instructions for off peak hours are not that clear . Have uhaul location attendant explain the instructions for set up prior , which may affect if the person picks up is after or before closing hours . In addition, once driver license pic is taken ,inform the Key box choice clearly Ex .Box. T1 -Code #AW32.

tamara W. 
Rating:
2.0

Tire was half flat @ 30psi had to fill myself, drivers side brake light not lit, front passenger side ratchet for tire strap broken (missing spring) had to hold up lever by hand to ratchet strap. Mix up on return time paid extra day for 1hr and 40 minutes. Poor business

JEFFREY B. 
Rating:
5.0

Fast, pleasant and courteous. Thanks

DAVID S. 
Rating:
5.0

Everything went great/ great customer service

Sandra P. 
Rating:
5.0

The guy that helped me when I picked the trailer up was very professional and very nice!! When I returned the trailer I got the same service. I would definitely recommend this location.

TROYCE B. 
Rating:
5.0

Customer service was top notch and very professional

WYMAN B. 
Rating:
5.0

Customer did not leave a comment.

Judson G. 
Rating:
4.0

Customer did not leave a comment.

CALVIN T. 
Rating:
3.0

Overall, the mobile check in did not work. It took 30 minutes and twp phone calls to complete. The agents, however, were extremely pleasant and helpful.

James D. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Customer did not leave a comment.

BRANDII I. 
Rating:
5.0

Customer did not leave a comment.

JARED P. 
Rating:
5.0

Customer did not leave a comment.

Adrienne L. 
Rating:
5.0

Great service. Consistently good service and professionalism.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

ZACH B. 
Rating:
5.0

Customer did not leave a comment.

ramon G. 
Rating:
5.0

Wonderful

Lawillie I. 
Rating:
5.0

Mr Will was awesome, great service, great attitude, plan to rent from him in the future!

bret A. 
Rating:
5.0

Mr Will was the best, plan to use his place for ALL future rentals!

bret A. 
Rating:
5.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Customer did not leave a comment.

rudean T. 
Rating:
5.0

Customer did not leave a comment.

Freddie G. 
Rating:
5.0

Customer did not leave a comment.

Chuck C. 
No reviews have been submitted for this location.

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