Customer Reviews for Auto Outlet
(U-Haul Neighborhood Dealer)

Rating:

5.0

Wahab was great!!!

Rating:

5.0

Everything went as it supposed to. Very smooth process. Thank you

Rating:

5.0

Was a easy transaction from beginning to end. Thank you.

Rating:

5.0

accessing the key was very frustrating. Took 1.5 hours to get clearance. Could have been easier. Calling 2 friends seems over the top.

Rating:

1.0

If you wanna improve the experience for the next customer, I recommend not changing their reservation at the last minute and then charging extra and removing a day that we were supposed to have. Overall terrible experience and will not be using Uhaul again. Would like a refund as I feel scammed.

Rating:

5.0

Let the customer know that the hand truck and covers need to be rented separately.

Rating:

5.0

Excellent group of people. Very knowledgeable. Definitely recommend to others. Carl

Rating:

5.0

Good customer service

Rating:

5.0

The Rep was excellent

Rating:

1.0

The whole experience stank!

Rating:

3.0

I was unable to meet anyone due to them being closed. The pick up location assisted with the return

Rating:

4.0

Work on the app alittle for us old people :-)

Rating:

1.0

we did not get the dolley we ordered. we were sent to a different location for pickup and our drop off time was shortened and our truck was bigger than we oredered

Rating:

1.0

Assign a pick up location closer to your residence. Location was changed 4 times including the day I was on my way to pick up the truck. Each time was further and further away from my starting point. The scheduler April was very helpful and the regional manager was also great.

Rating:

2.0

The pick up address was wrong

Rating:

3.0

The inside service was very friendly and helpful. The process of actually picking up a trailer and hooking it up which would be quite complicated for a novice, was totally a failure. Both for the staff involved and myself as a customer. And this applies to both ends of the trip! The trip itself was actually a pleasure! The trailer handled beautifully and we had no incidents whatsoever on our 600 mile journey.

Rating:

4.0

I want to give my appreciation to one particular U-Haul manager, Jamie Brick. I requested a furniture dolly for the move -- we were moving a piano, and simply could not have done it without a dolly. But there wasn't a dolly available when I checked in for our truck. Mr. Brick drove a dolly to the pick-up site, and even arrived before we did. Move went off without a hitch. Thank you, Mr. Brick.

Rating:

5.0

Nothing just fine like it is.

Rating:

5.0

It was very convenient and easy. The personnel at the drop off were very helpful and pleasant.

Rating:

4.0

Billing and drop off information was not correct.

Rating:

1.0

Sent me out with a bald tire. Did not even know uhaul phone number so I could call road side assistance, Sam Ingram told me to “google it”

Rating:

3.0

Not much of a drop off location, just a small shed like building with a small area to drop off. It is what it is.

Rating:

5.0

Nothing we seen needed improving. Everything went well and everyone was very helpful

Rating:

1.0

I turned in my equipment on time to the same location. It was never checked in and I received calls and emails stating I could be brought up on thief charges for stolen equipment. I have been a uhaul customer for years. This was by far the worse experience I have ever had with the company.

Rating:

5.0

Everything went very smooth. Nice clean truck. Good experience

Rating:

3.0

Dropped off after hours

Rating:

5.0

Very knowledgeable. My experience was great. Highly recommend this uhaul dealer.

Rating:

2.0

They charged me for blankets and a dolly that were not provided. Repeated calls to remedy the situation have not helped. I'm now forced to challenge the charge with my bank.

Rating:

1.0

Stop overcharging people

Rating:

3.0

The truck was FULL of german roaches when the owner of the car lot opened up the back for me to see inside. MY SKIN CRAWLED when I saw all those roaches. He the owner of the car lot witnessed them as well and I told him I had to take the U HAUL because I had to get moving. I also told him I was going to buy bombs and set off in the back before any of my belongings were to be put inside. I went and bought the bombs and set off inside the back of the truck and left it closed for about 5 hours before opening it up. When we opened it up there were tons of german roaches dead and we had to sweep the back out to get those nasty things out!! Some people might be nasty and could care less about german roaches but NOT ME!! I personally think people who rent these U HAULS to customers they need to inform them FIRST there has been known that german roaches could be inside and to bomb it just in case whether you see any or not! I would of never dreamed to think of a german roach being inside these trucks but I am so thankful, so thankful they were out in seeing distance for me to find this out because I have never had roaches in my home and I sure don't want to bring them In my home from some other source like this!! Just please WARN people of this just in case!!!

Rating:

3.0

Picked up and dropped off at the same location. No complaints.

Rating:

5.0

Nothing it was great service

Rating:

5.0

I was told there that the trailer should never have been rented because of the size of my truck . It could have been even worse than it already was

Rating:

2.0

The cab of the truck was sticky and smelled inside when we picked it up. There were unmarked dings on the outside of the truck that the person in charge dismissed as too small to worry about, but yet were bigger than other marked scratches.

Rating:

5.0

Great people to deal with

Rating:

1.0

Had to speak with a person on the phone to pick up my trailer because the person working didnt know how to do anything with uhaul

Rating:

4.0

You need to get it together. I spent time doing pre check in last night. You did not put it on the computer and Mr. Ingram had to scramble because you leased the same trailer to another woman. It took over 40 minutes to check in again once we found out I had in fact reserved.

Rating:

1.0

Turned in vehicle night before it was due but because the people checking it in decided to wait to check it in we got charged another day 45 bucks. Terrible lazy service. Will not be working with this location again. Nor recommend it

Rating:

5.0

Sam was extremely helpful and friendly

Rating:

3.0

too expensive 0.99 per mile

Rating:

4.0

GOOD FRINDLY SERVICE

Rating:

4.0

The local computer system indicated a different amount of allowed mileage from what the website indicated. Otherwise, everything here went great.

Rating:

1.0

The old man running the business is extremely rude and uneducated,I had an issue on being charged for an extra day on my card and when I called to ask someone about it he said to me life is too short for this and continued to tell me those same words...I told him on the email that was sent to me on the final bill said I returned the truck on 12/24 at 8:50 am when that was not true,the vehicle was returned on 12/23 at 3:18pm...He then said I was lying because he was there until 3pm,I tried calling a few times and not until I called U Haul I found out that they close at 1pm on Wednesdays and I again told him I returned it at 3:18pm and that would be why he wasn't there because 3:18 pm is after 3pm so we missed each other by approximately 18 mins...He then said he wouldn't do anything about it and to call 1-800-U Haul, I explained to him that he put the wrong return date/time and closed my card out so that's why I was calling him about the issue and not U -Haul he then said that he didn't give a shit to call 1-800-U Haul and tell them my problem and for me to tell 1-800- U Haul that he didn't give a shit and life was too short...Very unprofessional and got angry very fast on the phone and cursed at me,I DO NOT recommend the U-Haul dealer at all I would suggest using someone from Athens.

Rating:

5.0

The truck that we rented has no interior dash lights and no tail lights. Bad for safety!

Rating:

3.0

The online submission form was easy to fill out. Gentleman at the pick up location was easy to work with and accommodating. Overall, good experience. Would use again.

Rating:

5.0

the sales man and his crew worked great had everything ready and gave great service. I will use them again

Rating:

4.0

I had a great experience with the Comer store. However, our order was mixed up from the beginning and our charge was more than double what we were told over the phone. We tried multiple times to call and make a claim, and haven't heard back from the people we were supposed to. I would never recommend U-Haul as a corporation because of the poor customer service we received after the mistakes that were made.

Rating:

4.0

do not send them to section 8 fabrication- I was suppose to pick up truck here and they were closed - couldn't contact anyone- U-Haul sent us to auto outlet next- very friendly but truck had a greasy residue all on the floor so we had to clean it before we could load it with our furniture

Rating:

3.0

The place appeared a little sketchy, but the drop off did go smoothly. We didn't have any interaction with the staff, but the instructions were clearly marked.

Rating:

3.0

Had a very easy time to drop off

Rating:

3.0

We have used the drop off twice and its great.

Rating:

5.0

Truck bet was not clean, hat to swep it out

Rating:

4.0

I did try to call the toll-free number to possibly change the drop off location. I was on the phone way too long and got shifted a couple of times and I finally just dropped the call.

Rating:

3.0

We dropped off after hours on Sunday which was nice. I spoke to the man the next day by phone and everything was fine.

Rating:

3.0

dropped off and owner did not know how to do paperwork