Customer did not leave a comment.Nelson B.
Customer Reviews for Auto Repair On Wheels
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very close to home and accommodating.Scott P.
Customer did not leave a comment.William K.
Customer did not leave a comment.David B.
Customer did not leave a comment.Trevor H.
The couple that run this location were extremely friendly and more than accommodating. I've had some negative experiences with other Uhaul locations but this one makes up for those by far. I will definitely use this location the next time I need to.john B.
Our service was excellent, so friendly and helpful.Laura A.
I loved that Uhaul accommodated me so well, and the location was great the couple are fantastic there. Maria and Frank are so sweet!!lisa A.
No cell service makes after hours pick up at this location impossible. Wasted about an hour on moving day. I will never you your app to rent another truck. Much easier to deal with someone in person.Brian A.
Customer did not leave a comment.Ruth S.
The reps at this location were incredible. Was an absolute pleasure to deal with them.william C.
Customer did not leave a comment.John B.
Customer did not leave a comment.peter S.
There really wasn't a driveway, one of the trucks couldn't move due to being stuck, the windshield wiper for the driver had no rubber and the cab was covered in dog hair very dirty.Don F.
Customer did not leave a comment.gord H.
nothing. experience was enjoyful.Bruce M.
Customer did not leave a comment.Ron L.
Nothing. These operators were wonderful. Very kind, very helpful, and answered all my questions. I will definately use their business again for my next U-Haul rental. Please pass this onto them. Thank you, David Gillespie Uxbridge, OntarioDavid G.
Customer did not leave a comment.Wayne M.
out in the middle of no where and no one to connect with and unsure if I should even leave the it there, I even called to see about leaving it there and there was nothing there only a uhaul sign and key drop box on a post. really bush league operation and unsecureBruce N.
Service was good but the location is not. It is about an hour's drive from any population centre.Clifford C.
Customer did not leave a comment.Jim J.
If you are going to do business in Canada you should use Canadian terminology.... i.e.. It's a postal code,, not a zip code. Your pre registering system does not work,,,, all of it had to be done again,, which means,, a process that was supposed to save me time at check in,,,,in the end...cost me twice the time..John T.
Customer did not leave a comment.ed D.
Customer did not leave a comment.ROY C.
thanks to Michelle at the reach street port perry location for swiftly locating me a uhaul truck in nestleton! customer service is excellentLAURIE E.
I was instructed to pick up the truck an hour away from what was originally agreed to and the truck had many scratches and dents from previous users.RYAN M.
Customer did not leave a comment.JOHN V.
Business was closed but very convenient for the drop off. I like using U - haul have used your trucks many times.JOHN V.
Customer did not leave a comment.Shari I.
Very good overallDIMITRI S.
Ensure they know a rental has been made when it is reserved online same day. Perhaps make an app for your rental agents.Dimitri S.
People were excellent !!! Best experience so far!!GREG G.
Your reservation system is a joke. Without any notification you people changed my reservation from a 14 ft to a 26 ft and changed my drop-off by 120 miles. It took me 6 frantic hours to get back to a smaller truck that was only 40 mi. away from my original pick-up. What was the point in booking 4 weeks in advance if you can change the reservation to whatever you like without even telling me. Then you treat me like a last-minute booking when I try to fix it up.ROBERT C.
Customer did not leave a comment.VERN L.
Customer did not leave a comment.JASON B.
Called the Port Perry site 5 times on this date, all with in an hour and, they did not answer the phone, each time I let it ring 10 TIMES.... Very poor public relations for this site.......RICHARD S.
Location was perfect for me.DAN M.
The employee at UHaul in Nestleton was quick and efficient and got my final statement to me very quickly.JOE L.
Store's internet was very slow and it took forever to secure our truck online. I had to drive 50 km out of my way (there and back) to pick the truck up at this location. (which was Uhaul's fault, not the owner's) On a positive note, the owner was very flexible and I managed to get the truck earlier than scheduled (in the evening - after hours), which made up for having to drive so far to pick it up. The truck also was in great shape and was newer. I personally think internet bookings should be "live" and if a truck isn't available at a desired pick-up location, it should indicate this at time of booking and the customer shouldn't only find this out the day before moving, as things are already stressful enough at that time.CHERYL C.
Customer did not leave a comment.WAYNE D.
I would not recommend uhaul to anyone after I book a trailer 2 weeks before I need it told you the pick up is oshawa you send me to Nestleton 90 km return out of my way and 25 dollars fuel. This pick up location was given to me one night before I got it. As a customer would you go back to uhaul?GREG B.
Customer did not leave a comment.MARCOS G.
Customer did not leave a comment.LISA D.
Customer did not leave a comment.CITY VIEW F.
I was booked to pick up my truck in either Port Perry or Oshawa - the day before our move, we received a voice message (from a computer) saying that we had to drive to this location in order to pick up the truck - VERY inconvenient (considering this isn't where I wanted to pick the truck up!) Plus, I was told that "there was nothing that could be done about the situation". I found the customer service unhelpful and unexperienced. The answers to most of my questions were "I don't know... you will have to call head office" not helpful at all.AMANDA C.
Your head office policy are less than desired. We got a phone call on the morning that we were picking up the rental to hear it was not available. We were to pick up the rental in Oshawa but were told we had to go all the way up to Nestleton 40mins away. After half an hour on the phone with your representative the only solution she would come up with was a $50 credit. Big deal!!!! For all our time (which was limited) and gas we end up with nothing for our troubles. She suggested we use that credit towards the KM fee that would be applied if we took a van instead of the trailer. However as I pointed out we were headed for Kingston and it would not even put a dent in the extra cost which we would have had to put out for U-hauls problem with lack of trailers available. I feel that the KM fee should have been waived because it was U-hauls fault they did not have the trailer as promise. When people are counting on it being there it is totally unexecptable not to come through, or come up with a better solution than to just say too bad for you, you either drive 40 mins out of your way 4 times and take the $50 or your out of luck. I will look into another rental company before renting from U-haul again. Customer service sucks!!BERNARD V.
Overall i was satisfied with the serviceGEORGE K.
You offer free boxes and other shipping supplies when the vehicle is either picked up or dropped off. Both locations carried neither. Nor did they offer anything I needed. I was also informed I could pick up the truck in Port Hope. Nestleton is quite a distance from Port Hope. You gave me an additional 100km, but it took over 1 hr. 45 min. away from time I didn't have. If I had picked up in Port Hope it would have been approx. 15 min. Computers were down, overall it wasn't good. The sign out sheet said 9:33 am...the actual time was closer to 10:00 am before they gave over the keys so we could get on our way. Make sure there's enough gas in the vehicle without it turning into a panic attack.SUSAN L.