Customer Reviews for Auto Safety Center

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Auto Safety Center

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DENNIS K.
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The representative at this location was rude and unaccommodating! I would NEVER go back to this location and I intend to post my feedback also on Facebook for this business. I doubt UHaul will do anything about this experience ... that is, specifically speaking to the location and addressing attitude!! As we know in business, bad experiences carry a lot in the community and online.

Jeremy L.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Thao F.
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Friendly and helpful people, convenient locations, easy and quick process, and truck was in great condition.

Anthony G.
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Customer did not leave a comment.

Jeff P.
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i had some trouble with the u haul website. liked the auto safety center allot.

Scott R.
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Customer did not leave a comment.

Linda Z.
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The person who helped me at the desk was very friendly and efficient. She made the whole transaction very smooth.

Scott D.
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Customer did not leave a comment.

STEVEN D.
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Customer did not leave a comment.

Gregory S.
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Customer did not leave a comment.

Matthew S.
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WE traveled on a toll road and could not pay tolls

Mike S.
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The lock on the truck was nearly unusable. We needed customer support and then a manager to telephone-walk us through. We spent literally 30 min trying to unlock it by being given *8* different possible word codes with dials that were incredibly hard to spin. There was no one physically at the site to help us. Turns out, you needed to pull up on the latch simultaneously with the black "switch" to open it. Beyond that, the entire check in process was *very* tedious and if the drop off location could have a human in a mask, there is zero reason the pick up location couldn't as well.

GREGORY S.
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check-in was very quick.

Joseph W.
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Customer did not leave a comment.

bj B.
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Paperwork was backwards but we got it straightened out quickly! Brian was fantastic!!!

MARK M.
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Customer did not leave a comment.

Jessica C.
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Staff was amazing, friendly, and easy check in. Will definitely go back

Kurt S.
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Customer did not leave a comment.

Maya R.
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Kevin M.
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Jim R.
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Craig K.
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John S.
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Excellent, professional enjoyable staff. Always treated great there.

Nicola P.
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Driving to West Bend was 20 min out of our way, I had made the reservations approx 4 weeks prior, and the pickup was at a closer location. I was also told that if the truck was returned a day earlier I would receive some credit, I did not.

Daniel P.
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Customer did not leave a comment.

Richard O.
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Jean L.
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Steven M.
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Next time, I will register at a location that is actually open on the weekend...i had to make several calls to finally get the truck...the online experience wasnt all that great either...it took me nearly 3 hrs to finally get the truck...putting me and my son behind schedule we both had to reschedule our other plans for the day...very disatisfied??

Douglas B.
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Customer did not leave a comment.

james S.
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James H.
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Jeffery K.
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Equipment was clean but not maintained. Check condition of equipment prior to leaving site. One tire had 15 psi, ratchet tie downs extremely difficult to operate, and hitch stand gearbox next to impossible to use.

Troy L.
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I have used U-Haul many times. The only thing that makes this different than the other times is that I left it same day but after closing hours and put the key in the Dropbox. I trusted someone else for the check-in instead of being there for it. Every available charge that could be applied was applied to my card and taken without my consent or discussion about the problems which I know did not exist. I brought the truck back with gas in it exactly where it was when I picked it up and cleaned. It was raining so if water had gotten in that I cannot control. And $83 Adventure turned into $162 and is still climbing and no one returning my calls. It is Thanksgiving and I understand the delay but I don't understand doubling the price without contacting me first. Extremely disappointed

Michael Mitchell M.
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Made my own reservation on my phone while I was waiting for the customer service lady to make my reservation via the U-Haul site. Because the U-Haul site would not work for the reservationist, or the information was not input correctly, I waited more than a normal / usual reservation time should take. I was not happy, and I was on a time schedule that needed to met. I became very frustrated after waiting an appropriate time for the representative to assist me. She (the customer service Rep) tried to get assistance from co-workers, to no avail. I was not happy when I left, (being in customer service most of my life) But what was I to do? U-Haul was the only game in town...……..What if there was another game in town? Think I should be compensated !

Luke V.
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Customer did not leave a comment.

Nancy L.
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Super easy to reserve online. Staff were excellent at customer service

james E.
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Customer did not leave a comment.

JAMES K.
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online pickup and drop off was very difficult , took 2 hours each time to complete transaction, help line was not much help. was very frustrating

Rachel B.
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I tried picking the truck up using the app on my phone and it wouldn't process any of my information, it kept stalling out. Luckily the place was still open so I was able to go inside and rent it that way.

Dan M.
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Arrived just as they were closing.

Tina P.
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Customer did not leave a comment.

Scott E.
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Final bill was $30.00 more than online bill even though the mileage was less

Gary D.
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Customer did not leave a comment.

Joseph V.
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Quick rental, in and out was easy. Very helpful!

Gerald B.
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clean facility, people very professional and friendly. would definitely recommend them and rent from them again

Jennifer W.
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Make sure equipment does not have a flat tire

Joseph S.
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Horrible online experience to get the keys. Took over an hour to finalize everything. Made me late for my charity event. Very little response or help from person that was supposed to be helping. Will not use you again.

ROY G.
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Customer did not leave a comment.

William S.
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Liked that they had a 24 hour drop off option.

robert S.
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None

CONG N.
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Customer did not leave a comment.

Alyssa J.
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Connect my chains right! Dont send put a u haul that you are not 100% sure is secure and safe.

Scott J.
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The people were outstanding!!! Will definitely work with them again!! Thank you!!!

Dave R.
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Equipment did not come filled full with fuel. Rear compartment not clean. The whole app. check out is terrible. Takes way to long, and was just plain frustrating. Will NEVER rent from Uhaul again if I have to use an app for check out/in. Have to give props to Todd Matney (escalation manager) for assisting through the process. If it wasn't for him I would have cancelled the whole thing.

ron M.
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Customer did not leave a comment.

Mark Z.
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N/a

Joe V.
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This dealer did a great job on my trailer rental.

DARREL H.
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Customer did not leave a comment.

Beth S.
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Customer did not leave a comment.

melissa W.
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We overfilled the gas and was way under the mileage, will we see some credit on this. Thank you.

Jay K.
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Customer did not leave a comment.

Jacob L.
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Very Helpful staff from start to finish.

Frank S.
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Customer did not leave a comment.

James G.
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Customer did not leave a comment.

Daniel F.
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The U-haul app failed five times when I tried to return trailer through the app. I never was able to finish process through the app.The app would reset to stage 1 of process after trying to submit a picture. App kept taking me back to the beginning step. I would not recommend using the app.

Dan S.
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Customer did not leave a comment.

Theresa K.
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The service tire monitor system code and warning symbol were on the whole time of the rental. The sales guy rechecked the tire pressure and said everything was fine. Was told not to worry about the code and symbol. I was not confident driving this rental. I prayed nothing was going to happen.

charles C.
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Customer did not leave a comment.

Edward G.
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Jill G.
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Al S.
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judy F.
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It was excellent !

BOBBIE M.
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Great job

James K.
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I was not happy with the location of pick up. I booked the pick up in West Allis Wi, Had to pick it up in West Bend Wi.

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Customer did not leave a comment.

Mark Z.
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Excellent service

Cindy B.
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Customer did not leave a comment.

GREY W.
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Professional & friendly. Unit was kept in good condition. Felt safe pulling the trailer. I have many trailers myself but always come here when I need an enclosed trailer. Thx

David H.
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Customer did not leave a comment.

Patricia E.
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Customer did not leave a comment.

JO ANN F.
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Customer did not leave a comment.

MARK S.
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Customer did not leave a comment.

dave S.
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I was told I could drop It off any uhaul location I tried to take it to one that was open at a valvoline uhaul on east Washington in west bend when I took it there after a 20 minute wait with a rude attendant named Ray he said I could not drop it there and said I had to take it to the other end of it own and really piss d me off. At that location auto safety center it was not open and the paper work for drop off was unclear hoping I did it correctly.

Anthony T.
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Staff made it clear my business with them was a low priority.

David M.
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Customer did not leave a comment.

KEN S.
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Bill D.
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Carl H.
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Too far for pickup

Carl B.
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They had an issue with the computer system pulling up old information from almost 20years ago so it took a bit of extra time but they were very friendly and accommodating.

JEFF M.
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Customer did not leave a comment.

Jerrad I.
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Thomas M.
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I would like to have cruise.

EDWARD W.
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Customer did not leave a comment.

BROCK W.
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Customer did not leave a comment.

Mary Jo B.
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I felt the $15 cleaning fee tacked on to my credit card was excessive as we hauled boxes and nothing dirty.

Douglas F.
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Customer did not leave a comment.

CANDY S.
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Have customer service person get the uhaul for the customer instead of making customer look for it

Elaine W.
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Customer did not leave a comment.

STEVE J.
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all seemed fine

No reviews have been submitted for this location.

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