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Hegarty H
Customer Reviews for Auto Stop Shoppee
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inform them that this location is a multi business location and you might be in line for a moment but once the transactions start for the U-Haul they will get you in and out with no problems
Edna MExcellent customer service!!
Lawanda Wthe service was professional and very pleasant. and there was no long wait. thank you for you availability and easy access.
PATRICIA MGreat service
constance nThe cab was dirty. They said there was a half tank of gas but it was just below half. They did not walk around and look at the truck. They just handed me the keys
NICHOLAS TI didn't have any problem i will be back soon Thank you for your service.
Angela TWhen I got my truck the tank was barely half full
Hung NEmployees were great-location was terrible
Dan BThis location was great. I reserved a trailer from a different location (city wide auto repair). When I arrived, the lights on the 5'x8' trailer weren't working correctly. The guys said they have been having trouble with the lights but had someone fix them recently. Instead of offering me the 6'x12' trailer as a substitute, we offered me the upgrade for additional money (they had 2 6'x12' trailers that weren't rented). He moved my reservation across town which cost me additional time, and gas. this is an example of poor customer service
Charles MTrailer had animal shit in the floor. Marker light was not working on passage tail. Representative never offered to have a worker clean out trailer befor I took it. Pick up time was 3 PM. No one was there for pock up till 3:15
James SThe truck was very disgusting smelled of beer and poor customer service
rakesh soriginal drop location was in a very unsafe area, no agent on duty, no drop box for the Uhaul keys. Had to call uhaul customer service for alternate location, agent on the phone was not helpful, asked for instruction many times, finally asked for alternate location due to safety, alternate location had no ample parking area to rest the uhaul, man from drop location walked up to us in the Dollar General parking lot and took the keys, said he would park the truck and we were free to leave, no paperwork given, still unsafe area, almost dark so we left. horrible experience
Angela TNo paperwork for truck he told me bet the truck had a half a tank of gas it only had a quarter tank of gas when I got there the truck was not ready I've already paid my moving help by the hour and it cost me about an hour delay waiting on the truck no one was there too when I return the truck I had to lock the dolly on the inside of the truck and put the keys in the key box
jay cShady neighborhoood, didnt have reservation info right. Check out guy was very nice.
Cathy FFirst off, when I made reservations I booked a 26' AND 1 Appliance dolly and a box dolly, it was added to my reservation. My husband bright the truck home and no Dolly's! Called the customer service line and explained to him, and he said it WAS NOT ON MY RESERVATION, ok first off, do NOT argue with a customer, second, make it right! No, he told me to go back to the location and purchase dollies, ok why should I have to purchase when I REQUESTED them in the initial reservation? By now, it's only 10:00 AM!!! I go back to the location and the guy looked at me stupid and said we have no dollies here, and said even if I did, I needed my reservation number. Really? I just paid UHAUL $185 dollars to move and you can't pull nothing up with the information I am trying to give you? NOPE!!! So I had to call ANOTHER location near by to find dollies, I had to do a WHOLE NEW CONTRACT for 2 damn dollies! I will NEVER use Uhaul again, I would rather chop my arm off and feed it to my dogs then to allow you to take money for any future moves!!! You suck so bad!!! AND to top it all off, my Husband gets in the truck and it ONLY had 3/8ths of a tank of gas!!!! You give it to us with 3/8, that's what your getting back!!! I should not and will not put a full tank of gas in it when I ONLY get 3/8!!!! I overheard a "DEAF GUY" trying to tell/sign to a rep that he thought that he only needed to put a certain amount in, and she was like "NO, you MUST have a full tank or we will charge you $4.00 a gallon if you don't!! WTF!!?? And I know this "BAD REVIEW" will go no where!!! It's okay, cause I will send future friends and family that are moving over to Ryder for all their upcoming moving needs! You took us for almost $200 because your greedy and have POOR customer service skills and people behind your counter!
Albert CWe were picking up an auto transport at this location. This location is an auto mechanic shop. The road to get to the building was lined on both sides with vehicles, and there was barely enough room to fit a trailer through. The customer service was friendly, but it took us almost an hour to wait in line, and then fill out paperwork and hitch up the trailer. There were at least 20 people in the lobby waiting to get their cars fixed, completely unrelated to Uhaul, yet there was only 1 person at the desk and he was handling the auto shop in addition to the Uhaul reservations. I do not recommend this location simply because it is very inefficient and your time is wasted waiting for their auto repair business to take priority.
MERIC RMake sure that pickup point know's all the details of the agreement's between custormer and u-haul ...
SAMUEL SThis location was hard to find.
Elizabeth BEven with a reservation I waited 45 minutes before starting to hookup my trailer. Seemed like only 2 people were trained on trailers. One was a mechanic who disregarded my reservation to help walk-in and phone customers. The other was on lunch break 2 hours prior to close and only came back after being talked to over the phone twice. Poor location in terms of parking and trailer access.
Dawud HThe Auto Stop Shoppe is well run. The recent renovations give the company a professional feel.
Richard TFriendly service, got an oil change while we were there.
Kaycie BI requested 9 AM in/around Blue Springs, reserved a month ago. Reservation confirmation was NOON, pickup over 15 miles away in a AWFUL part of town. I called customer Svc and spoke to "Becky in Scheduling" 3 times. She assured me I'd be updated, called back and would be picking up at 9 am in Blue Springs (USA rental in Blue Springs at 8 AM). She never called me back or emailed as she said would happen. I (again) called Sat AM and spoke to "Maria in Scheduling" who said sorry nothing can be done and "Becki" had sone nothing. I called my pickup point, Auto Stop Shop 816 923-0626 who allowed me to pick up at 9 AM, but ended up driving 30 miles, and going into an awful part of KC. TERRIBLE CUSTOMER SERVICE, worst I've ever seen. I have called Joanne Fried VP UHaul Public Relations and asked her to call me. I won't be back and will also tell all my friends how this went.
WILLIAM RThe gentleman that helped me was extremely polite. I would even consider using this shop should I ever need work done on my car.
CARRIE BVery helpful, especially since we were originally sent to the wrong location as per our online reservations.
KHALIL II didn't like that there were guys hanging outside the location when I went to drop off the uhaul after business hours. I believe i left my cell phone on the counter but it was never turned over to me
Tasia BNice people but a poor location. The oil warning light was on the entire trip. I was told not to worry about it.
Allen Cwhen i went onlie this was the option that was given to me. I then came to find out that there is an entire UHaul store much closer to me, but this was not presented as an option. The service at my pickup location, however, was EXCELLENT. They coudl not have been nicer or more helpful - espeically b/c my car did not have what it needed on the hitch. They could not have been better!!! The location was just inconvenient.
BRITTON NMake sure the staff knows how to use the computer check-in system. They had no idea what they were doing and I ended up having to tell them what to input because I can read
Shane MOur pickup was scheduled for 8am we were there on time. The attendant didn't know how to read a credit card, couldn't run the software. After one and a half hours of doing and redoing the computer screen information, I had to call the u-haul 800 number and have the respresentative call the dealer and again we had to give all of our information and she entered the contract on her end for him and then he had to print. Printer wasn't working, connection wasn't working and she faxed it but no one in the station knew how to work the fax. After some tips from us. We were handed a slip of paper, we hooked up and left 3 hours late with a 12 hour drive ahead of us and we weren't even loaded with our vehicle.
June PWhile the customer service was good, the location was dirty and virtually unrecognizable as a U-Haul location.
De HAlthough this location was not in the best part of town, we received great customer service. The salesperson was very friendly and well trained.
Stephen BI had to drive about 26 extra miles round trip to pick up UHAUL from a bad part of town, instead of at the UHAUL that was only 1 mile away. Even though I had ordered a utility dolly, a furniture dolly, and 12 blankets in advance, they did not have the 12 blankets available. After driving the UHAUL back home (13 miles) I discovered that the 2 dollies were NOT in the truck. After I called them back, they admitted that they forgot to put them in and instructed me to drive back. Since I didn't want to drive another 26 miles round trip, I had to go to a closer UHAUL location on Noland Road and 24 Highway (Independence, MO) to pick up the 2 dollies I paid for, AND added the dozen blankets.
Kevin CComplicated reservation that shouldn't have been so. I made reservation via your 800 # and requested to pay with my VISA over the phone so as to not burden the different party that would be picking up the rental. Several issues ensued such as not being told about insurance at the time the reservation was made, being told 2 days before the rental that I would have to go to a local U-Haul store to have my VISA transaction before the rental could be picked up, problems at the rental store (my party was there 2+ hours) before they were able to leave. This whole process was very stressful and from my perspective could have been avoided with consistent company procedures with policies that should have been communicated to the customer at the onset of the rental process. I will not likely rent from U-Haul again. Oh, did I mention that the phone # listed on the U-Haul business card I was given by a U-Haul employee where I had to do to make the payment, the # was no longer in service.! I could write a short story about this whole mess.
Steve SIt was a drop off location so I did not meet anyone. On the phone the manager was very helpful though.
SHERRI BProvide more selection of uhauls in better driving condition.