Customer Reviews for Auto World Lease & Sales Clt LLC
(U-Haul Neighborhood Dealer)

782 reviews

3300 Monroe Rd Unit C   Charlotte, NC 28205

(980) 201-8639

Hours

  • Mon–Sun
    8:30 am–6:30 pm

Services at this Location:

Contact Us

(980) 201-8639

3300 Monroe Rd Unit C
Charlotte, NC 28205

Services at this Location:

Hours

  • Mon–Sun
    8:30 am–6:30 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Seth S. 
Rating:
5.0

Customer did not leave a comment.

Joi T. 
Rating:
3.0

I wouldn't recommend U-Haul to a friend since it was unreliable. We had a huge move to do and after being told to go to a different location to get what we reserved and being assured the day before that all items would be there the location didn't have any of the dollys that we needed and only half of the furniture pads.

Garrett F. 
Rating:
5.0

Great location staff were very friendly and great experience in and out

Rashawn P. 
Rating:
5.0

The staff was friendly and responsive to book my appt. My appt was 9 am and at 9:30 they were checking to see if I still wanted it he rental. Once I got there at 9:30 both employees were easy to deal with. Once I got back at 5:15 pm the website Checkout was easy on my phone

elizabeth M. 
Rating:
5.0

I give this location a 5 star rating They are excellent!! Will only rent from them

Kathy R. 
Rating:
5.0

The gentleman in charge today was awesome. He was very friendly, helpful, and great at multitasking. The location was great too.

Michelle K. 
Rating:
5.0

Always great customer service. Friendly, attentive staff. I would highly recommend this location. I use them once every month, and they have never let me down. Great job ladies and gentlemen.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Ivan B. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Implement a rewards system.

Jennifer F. 
Rating:
5.0

The Staff was great will defiantly rent from this location again

Rashawn P. 
Rating:
5.0

Everything was perfect except the return the guy didn't speak good English and overcharge me other than that the GM Shawn was great he really put his customers first and I would defiantly rent from here again

April T. 
Rating:
4.0

Customer did not leave a comment.

Bridget D. 
Rating:
5.0

Great service. Thanks!

Jason B. 
Rating:
3.0

Asst Mgr did a great job!

Kimmie H. 
Rating:
3.0

BUT....The drop off location was not well organized... there needs to be a better, more efficient process for dropping off a vehicle there. Challenging for a 20 footer to negotiate the check-in/ drop off area.

Steve S. 
Rating:
5.0

I always have good experiences with U-Haul, but the girl who checked me out in Charlotte was exceptionally friendly. They already had my trailer and everything I needed ready when I pulled up.

Wayne M. 
Rating:
5.0

Fantastic experience with the representative from this location - best I've had at any rental place. He was very kind and went above and beyond to help me out.

Mark E. 
Rating:
2.0

Customer did not leave a comment.

Denis A. 
Rating:
4.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Comfort J. 
Rating:
2.0

I had extreme difficulty dropping off the truck because I did not have gate access. Also, I was overcharged for gas even though I had indicated the correct amount of gas at the pick up location. The truck had less than a half tank and I returned it with the same amount only to be billed for gas anyway.

Bill S. 
Rating:
4.0

The truck had a exhaust leak and it was very loud

Juan C. 
Rating:
3.0

the staff was very nice and friendly, but they said the starting fuel was 5/9 full when it was really barely half full.

Connor M. 
Rating:
5.0

I come to this location because of their customer service. Always friendly, always courteous. The owner is lucky to have a great manager and support team.

Timothy W. 
Rating:
5.0

World class service! Thank you.

Janet W. 
Rating:
5.0

Very nice people to work with. Quick and efficient

Linda K. 
Rating:
5.0

Easy dropoff!

William R. 
Rating:
5.0

My sister had our vehicle towed and Shawn really walked me through the entire process and helped me get my family back on the road thank you this location gets 10 stars

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

Alicia G. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

This was one of the best experiences I have ever had with Uhaul. The guy that helped me was fantastic. He went above and beyond. My personal vehicle broke down right before coming to the Uhaul location so I had to uber and he offered to take me back home. I already had a ride but that is hospitality to the max. Kudos to him for going above and beyond! I think his name was Rashawn.

Neil S. 
Rating:
1.0

It smelled like pot.

Will L. 
Rating:
5.0

Great location to pick up and drop off Shawn was wonderful along with Robert

Jalen H. 
Rating:
5.0

Shawn was great along with his team would definitely recommend this location and service... 10 stars

Rashawn P. 
Rating:
5.0

Monroe Rd - Good people, in office, and in the lot hooking up my trailer.

Jane P. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Nothing at all.

Josh P. 
Rating:
5.0

Customer did not leave a comment.

Nicole S. 
Rating:
4.0

Customer did not leave a comment.

bevberly T. 
Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
2.0

I was not informed that I had to refuel the vehicle upon return and was charged $50 for this. False advertising.

Christopher M. 
Rating:
5.0

I always rent from Frank and his crew. They are the best!

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Great place great location, will be the one I would use every time now , Thanks again

Toemars L. 
Rating:
5.0

Shawn and Robert were great Shawn really knows the job and did a wonderful job at getting me in and out this location gets 10 stars...

Davanta B. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Customer did not leave a comment.

edward S. 
Rating:
2.0

Can they have me had a flat tire. Had other vans but said they were reserved by others later in the day (didn't make much sense since I was there and they could get a new tire for that van before others came). Forced me to take a box truck with poor mileage because I had already taken the day off. Wouldn't recommend.

Paul P. 
Rating:
5.0

Customer did not leave a comment.

Matt H. 
Rating:
2.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

jerry Z. 
Rating:
4.0

Very friendly, capable team.

John L. 
Rating:
5.0

Customer did not leave a comment.

STEPHON B. 
Rating:
5.0

Vicki was AMAZING & extremely helpful

Alisha H. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The gentleman that assisted me in Charlotte was extremely helpful and knowledgeable. He also helped me despite being at the facility almost an hour prior to opening.

Danny R. 
Rating:
5.0

Shawn the GM provided ten out of ten service. Everyone was super helpful. He explained the costs. I wish every experience was like this.

emily P. 
Rating:
5.0

Customer did not leave a comment.

andre J. 
Rating:
3.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Customer did not leave a comment.

Lacey N. 
Rating:
4.0

The gentleman who I worked with was working very hard but there needed to be one or two more employees. They also need to adjust how many trucks/trailers were at this location because there were way too many.

William A. 
Rating:
4.0

Customer did not leave a comment.

Rahasia H. 
Rating:
1.0

When I arrived. I rolled down the window and he looked at me with an annoyed face. turned away helped someone else. Came back said he can take the truck but not the Dolly. And left again. Came back like 5 minutes later. Looks at me huffs and says fine go park it over there. Leaves again.

Donna A. 
Rating:
5.0

I picked my truck up Sunday afternoon at 2P. There were two guys working on the lot. Both were working very hard. One guy was literally running for truck to truck to speed customers experience. The other suggested I stand on another place on the lot that was in the shade where I would be more comfortable and kept me informed on how much longer it would take. Very rare attention to customer satisfaction from a place I did not expect it

John J. 
Rating:
4.0

This is nothing to improve on but just some praise. I think his name was Shaun, but he was an absolute rockstar. Truly one of the most personable and efficient workers I have ever had experience with.

Jared R. 
Rating:
5.0

Robert and Rashawn were beasts! I got there around 12 and it was so busy. I was prepared to wait, but their hustle had me out quick so I could get everything moved! That's to these guys I was able to get it done in one day! Thank you!

AMY B. 
Rating:
4.0

Customer did not leave a comment.

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
2.0

Never told me at drop off.. That I would be charged for an extra day...

LaToya S. 
Rating:
5.0

Best location I've used. Fast and friendly service. Great customer service.

Rhonda C. 
Rating:
2.0

Had a 4:30 pick up reservation. Only one person on premises working. Did not get into my rental until almost 5pm.

Robert H. 
Rating:
1.0

The gas gauge was marked incorrectly and I was charged over $50 when I returned the truck with more gas than it started with. I explained that the ramp would not pull out as there is a bent piece of metal blocking it and the guy seemed to have no intention of looking into it.

David C. 
Rating:
5.0

Customer did not leave a comment.

cathy K. 
Rating:
2.0

Customer did not leave a comment.

Kurt M. 
Rating:
3.0

Customer did not leave a comment.

Robby P. 
Rating:
5.0

Customer did not leave a comment.

Mackenzie H. 
Rating:
5.0

Customer did not leave a comment.

katherine L. 
Rating:
1.0

Facility charged me inappropriately for excess gas and was unresponsive to my attempts to correct the situation.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

melosino jervyll R. 
Rating:
5.0

Customer did not leave a comment.

Roland K. 
Rating:
5.0

Sean was fantastic.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
4.0

Team made the return experience very easy.

Claudie J. 
Rating:
3.0

Customer did not leave a comment.

Shellyann C. 
Rating:
5.0

Customer did not leave a comment.

Annie G. 
Rating:
5.0

Customer did not leave a comment.

Vernell C. 
Rating:
5.0

Norhing

Peter C. 
Rating:
3.0

I was overcharged $100.00 for an additional day. I have spoken with three different people several times, Vickie, Scott and Shawn, they all acknowledge the error, no one has refunded my money yet. They keep promising to call me back regarding me being refunded . I am frustrated and demand a refund. Contract 26443447

Genia J. 
Rating:
4.0

Customer did not leave a comment.

Kathleen F. 
Rating:
3.0

kind of confusing when you first pull in but the employees got the trailer unhooked and we were on our way in less than 5 minutes!

Daniel D. 
Rating:
5.0

Great customer service. Very professional, and friendly. The young man who helped me should get a raise and promotion.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Alton R. 
Rating:
5.0

Everyone especially the person who got us checked in was very professional and efficient!

Tamara R. 
Rating:
5.0

Hands down the best customer service I have had in years for anything! One of the tires on the trailer became flat on the way home and his team had it fixed before I could even get started loading it. Frank REALLY cares about his customers and his team is excellent! I was just renting a trailer and I got that kind of service!

Neal D. 
Rating:
5.0

Everyone was very nice and helpful

VICKY G. 
No reviews have been submitted for this location.

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