Great seamless transaction. The trailer worked perfectly.
Leo G
Customer Reviews for Automile Car Wash & Detailing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When a customer makes a reservation that customer should be informed before arriving at the pickup location that the last family has not returned the truck I reserved is not back yet. However, after our initial shock, U-Haul customer service did an outstanding job to ensure our moving day worked out. Top marks for the U-Haul team that made our experience as good as it was.
Kevin LStaff were brilliant and so helpful. Not the location but Uhaul overall - sent a txt with a link to confirm vehicle registration and damages but I was in a town with little/no cell reception so couldn’t complete it. Maybe have it done on site before getting the keys or in paper.
Colin MLocation is great, the truck share app is horrible though
Hazen EAll was good
Christina HWhen dropping off we tried to mention that we had an extra dolly in the truck. As there was only 1 available (we reserved 2) at pickup location we had to scramble around for another one. I think it was put under a separate order. I asked if he wanted me to stick around and sort out any possible issues but he just took the keys and said no need. This didn’t leave me confident that it was ok.
Darrell AQuick and extremely courteous with check out......a nice change compared to the frustrating check in.
LISA PI like the employees very friendly to talk to.
Jenelle LI ordered a truck from Red Deer, AB but they phoned me the day before to say that they only had one in Wetaskiwin, AB. So I went there and collected it from there and left my vehicle. Once the job was done I phoned to find out whether I could return it to Wetaskiwin instead of Edmonton so that I could collect my car. So you charged me an extra $150. Why did they not tell me this before? I could have made a plan. I did not change the order
Paul JThe owners are fantastic to deal with, friendly, courteous and helpful.
wade aNothing here.
Bill GNo improvement needed. The people at this location should be give credit for having excellent customer service. .
jane bThey were great
Chris FOne of best customer service experiences super friendly and helpful I will be back for sure to this location Great job ......care and attention
Richard JI would not recommend uhaul at all to anyone not because of the locations because of the service from uhaul itself and the moving help. It has been horrible from start to finish.
Vicki HMan at counter read his mail as I was standing in front of him. Box of truck was very dirty. Had to clean before using.
Linda RI did not get the vehicle from the location that I wanted and when I returned the vehicle I had an additional charge of 67 km added to my bill. If I had gotten the vehicle from the Leduc location I would have never incurred this charge. I was not pleased with that part of the service
Matthew B“SEE ABOVE COMMENTS FROM PICK UP LOCATION”” I don’t see anything becoming from this is!
Timothy BThe wiring was broken on the trailer so the driver side signal light and brake light did not work.
Travis HAlways awesome
Alexandre DOur tank was 1/4 so we had to put gas in and of course we put more in than we used. Plus the vehicle’s battery was dead and it took 20 minutes to boost. Then we had to leave vehicle running so it didn’t die. (More gas). It was -30 for a week. It should have been started prior to us picking up.
Jeffrey CI was in Daysland and they have a uhaul place yet no trucks had to get one in wetaskiwin drive to days land then back to wetaskiwin which cost me a lot in miles and money when it should if only been a one way trip
shelly cI reserved 2 weeks in advance to pick up at 9am. I arrived, in -30 weather to do the remote pick up using my phone to get a message I would need to return at 10am when they opened. One hr behind in my moving day I returned at 10am and waited 15 min before the owners walked in 15min late to opening their own store. No apologies were given. Their was a line of ppl waiting for their trucks one of which said she also had tried to pick up her truck at 9 and was unable to. I was told they didnt have my truck because the ppl were 3 days past due. I asked for something else and while they were able to give me something for the same price, i was 2 hrs late into my moving day by the time I got home. This is my second time uhaul has messed with my moving day. I only chose uhaul this time because there were no other options in town. Dont trust the website when they say you can pick up outside of their hours because the owners DONT do the work on the back end to make this possible!
Tracy JThe equipment I ordered was not in there the brakes were pretty bad on the truck did not receive any cash refund
Christy DThe owner was very friendly. I told him about a tire being flat and he directed me to go and pump it up at a gas station. Had to find a tire shop. We had to pump it up every couple of hours. Didn't need to deal with that as well as the stress of moving snd driving on icy roads.
Peter DThis location was to be open till 4 pm as per the sign. I got there at 3:35 pm and all was closed and no one around, so I had to leave the truck at the front and drop the keys in the box.
Paul ANothing.
Fred RCheck equipment lights and replace burnt bulbs before renting. Speed up rental procedures. Computer took a long time and wouldn’t take payment.
Robert NExcellent service !!!
Christopher SI would just like to say that this is the third time I have used this location.Manny is the best. He treats people very well. Would go back again
Joan CGreat staff.
Christopher TI just want to say that I have rented from Manny a couple times and he is awesome to deal with. Very friendly and willing to go out of his way to help.
Joan CThank you for assisting in our move. We always choose Uhaul.
marnie dWould recommend location for others in the area.
Shane KNothing
Laura KClean the vehicle and CLEARLY mark all prior dents.
SUSAN GI usually get a refund when I return truck with more fuel that what it had, the person there told me he never gets refunds and on my receipt he marked the quarter tank even it had half of tank.
Jorge CValue your customers dont treat them like they are beneath you.
John FDriver’s seat belt could be fixed. Didn’t want to release good or hold firm after attaching. Minor adjustments. Truck was clean and easy to access
Kenneth PVERY nice and helpful service it was a nice experience at this location.
Chad BOwner very kind and helpful !
karen mI booked a truck for leduc but had to pick up a unit in wetaskiwin.
leo dThis would have been the second truck rental so the owner knew that I would drop the truck off in clean condition and the fuel topped off more than necessary!
Jamie MThe hitch screw loosen on the way from Wetaskiwin to Drumheller.
Pat MTrailer was not clean when I picked it up. But worked great
Wayne DOwner/ Manager offers exceptional customer service. Truly a caring individual.
William K