I was on a tight schedule when I picked up the equipment. I had a 9:00 appointment (the first of the day for this location). The lady who assisted me was 15 minutes late getting there which my tight schedule even tighter. She was very helpful and made the sign in experience smooth. She explained things very well. The equipment seemed well maintained and functioned as expected. I was impressed with the design of the trailer but disliked the surge brakes. I feel as though they put a lot of extra stress on my tow vehicle.
LAWRENCE C
Customer Reviews for Automotive Ingenuity
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best customer service from Stephanie. An overall great experience every time we rent.
DOMINIQUE HTremendous same day service! Needed a 10 foot box truck and it was available! representative was very helpful and friendly! Would recommend this business for all your hauling needs!
ANITA ONothing I was pleased with service
Yvonne HI got emails from u haul saying I didn’t return the trailer and what not when I brought it back 2 hours early. Not sure what that’s about
Jason PEasy pick up and drop off
Harry SThis was not our primary drop off site. After making my reservations and the day of pickup, I was informed that West Milford was not available for drop off. This caused us lost time and extra mileage.
Laurent VVery professional. Easy in and out. Excellent job.
David MOver charge
Juan OLocation's UHaul key box was hard to find, but my main problem is not with them. UHaul itself SUCKS as a service. Your mobile app is absolutely useless and left me essentially stranded for 15 minutes while trying to return the vehicle. I would take a photo of the odometer and gas as requested, but your app would not register that a photo was taken. I was only able to finally leave thanks to the help of a helpful customer service associate on your phone lines who marked my information remotely. Update your app!!!!
Steven SThe staff at this shop was awesome , totally coming back next time I need a uhaul
RICHARDJ BThis was the only location within 30 miles that offered the size truck I needed. It was 20 miles from my location so I had to pay $40 just to pick up and return the truck. Also, when I picked up the truck the blankets or moving pads that were included that I had requested were all wet and filthy and could not be used to move my furniture. I called U-Haul customer service and complained and was assured that these charges for the moving pads would be removed from my final bill. However when I received my final bill today I see charges not only for the moving pads but I only got 12 moving pads and at $10 per six moving pads I was being charged $30. I shouldn't have been charged anything because I could not use the blankets that were included. They spent the entire time I had the truck laying out to dry and were completely unusable and unsuitable for what I needed them for. I'm very dissatisfied with service from this U-Haul location and with U-Haul customer service.
Cheri BThe movers we hired through you - Sunrise Movers - were superb!
THADD GEverything went smoothly.
Richard CU-Haul rep should be more informative at pick up. I have never rented a truck before and was not sure what I needed to know. I had to ask, "where do I leave the truck?", "where do I leave the keys?", "what do I do if I have a mechanical problem?", "what is the phone # to call if I get stuck or if I will be late?", etc. Otherwise all was good.
JOSEPHA L