The car door was not closing… check engine and tire pressure light was on… the guy didn’t submit the return in system
Shahram A
Customer Reviews for Automotive Unlimited
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had ordered the utility hand truck and the furniture pads but they were missing.
Clayton LHowever the truck that I had reserved had not been returned (it was more than one day late) so I needed to rent a smaller truck that forced me to make an extra trip and spend more time fitting stuff into the truck
Peter HExelent
Pedro BApp was difficult to use (in part because cell service is spotty with Verizon at this location) and was the only option at this location.
Sarah KThe app experience was terrible. The app is buggy and I had to restart the process multiple times, for both check in and check out.
Peter BI am happy with the stuff, but not happy with the APP. Please let us know in advance what we should do when we return the car. I already put back the key, then the app told me to take a picture of the mileage. I thought this is automatic recorded. plus, when I try to fill the tank, it just not allowed me to fill in more gasoline since the tank is almost full. but the board shows one space missing. Not sure $52 dollars for only 4 hours and less than 35mils is a great deal. but I am ok with it.
Lin WTerrible experience on the website and App. Took me 40 minutes and 3 calls to customer service to finally be able to pick up the truck through the website. Same thing with dropping the car off. Seriously the fact that this location had no storefront/workers was stupid considering how badly the app/website performs.
ZAINAB BDirty, rude and zero customer service.
Brian JInitial odometer reading was incorrect and caused a charge that is many times more than expected. Now I need to spend hours of my time to negotiate it back to correct charge.
Michael GFred is great guy, got everything taken care of for us. When we got there, everything's ready, zero wait time. He even offered free dollies and moving blankets. We've got an awesome experience.
Yukai SI don't think there needs to be improvement.
David lexcellent service
Hussam KVery easy and convenient to rent. The owner responded very well.
Shingo NThe mobile user experience is unintuitive. It took me over an hour to get verified because of a very out of date verification process that U-haul did not clearly explain. I wouldn’t use the mobile app in the future, it’s best to go to a store to be serviced.
Triana FTried to use mobile check in but it got confusing. The guy at the place was great. Very nice and helpful. He made the whole thing easy. He was excellent
Scott SApplication seemed slow to respond.
Lawrence L#1 - It's so inconvenient to have the customer be verified through contacting 2 other persons right on the spot in order for the key to be released. Thankfully I was able to scroll through my contacts and call them to answer the U-Haul phone call! This should be done ahead of time or at least let us know that this was the process so we can inform our contacts earlier! It was cold and raining at the time and I was waiting outside trying to access the keys for so long because my contacts didn't know ahead of time so it took awhile for them to answer their phone! Also, the rental agreement initially stated 19.99 rate for the uhal VAN but when the invoice came upon returning the van it went up to 99.99?
Jeffrey DFred who runs this location is professional and on point ! Always easy and efficient with the U-Haul rental with him. Thank you
David EI got mischarged for fuel. But you guys said you will reply back, so I will wait
Joao FInclude dolly
Tyler HHaving earlier 7 am pick up time is better.
Vickie WEverything perfect
Richard RExcellent, prompt and professional service
Svetlana KNo keys means no rentals
Alexander HThe owner provided great customer service!
Carey WTpms sensor was signaling, never addressed
Shawn zLock was challenging to use to get the key. App was slow and cumbersome to use. Employee on site for gas station was not helpful
Marc SThis would have been a higher rating, but when I looked at my invoice after my rental, I found I was charged a $25 insurance charge, even though I had declined all insurance leading up to my rental.
Kurt LThe server there is very friendly and helpful and he made our whole trip hassle free.
Jianpeng YThe lockbox system totally threw me. I prefer the location to be open and deal with a customer service person.
david yIt took 30 minutes using the Uhaul App to pickup the van. In person it would have taken 5 minutes. When I dropped off the van, the Uhaul App did not see the odometer reading on the photos I took, as a result I was not able to complete the drop off on the App.
Benjamin BFred is great and makes it al smooth and easy to pick up and drop off. My favorite U-Haul rental spot.
DAVID EThe uhaul car could be cleaner. Some car blocked the exit way of the uhaul. I waited for someone who can help me for more than 10 mins because no one is at the service desk and there is no clear uhaul tag, making it hard to find the right place to check in.
Jian YThe rental was just fine. Upon return of the equipment, the online app didn't work as required for an unmanned site and I spent HOURS on hold trying to close my rental. The call back system didn't work and the advertised "chat" system was completely unresponsive. Your technical support for users is TERRIBLE.
Karl KThe person is helpful and quick.
Ganesh NHorrible experience. There is not physical store at this location so it's hard reach out for questions. App procedure is not clear and crashes. The app didn't take any of my 30 tries on uploading the mileage and gas pictures. Customer service over the phone takes forever to connect you. Online chat never responds. What a bad bad bad service. Next time I move, I'll be using other service like Penske. Returning the truck was also a hassle and wasted like 2 hours trying to do whole process through the sloppy app. Got charged extra... What a waste of money and bad experience. 0 stars 👎🏼👎🏼👎🏼
Juan CMake the self check-in process easier, faster, and more seamless. It took 20 minutes to do a self check-in, on two different phones, and much of it could have been completed in advance. It would have been faster to check in with a representative at the pick-up location, so what's the point?
Jeffrey KFriendly and good Customer Service
Kimberly PThe 15' truck we had should have been pulled from service. After I loaded up our gear the truck would not start. Uhaul subcontractor showed up and determined the shifter for N and P was faulty and had to by "jury rigged" in order to tell the truck to start. Thus, not a reliable starting vehicle. I conveyed this message to the drop off point at Mountain View. I made sure I did not turn the vehicle off during the entire time to ensure I could get to my final destination without the safe knowledge the vehicle would start again. Thanks for having your repair crew inspect this vehicle and repair, same.
KEVIN MA representative called me and gave me new drop-off location even though I set exact drop-off location. Frustrating!
Jafar YLong story short: I had a very poor experience with the self check-in system. It took 50 minutes from the time I arrived at the truck for me to actually drive away in the vehicle, which set me behind on the moving timeline my wife and I had set for the day. First, it was not clear to me that I would need to spend so long or jump through as many hoops as I did to verify my identity before taking possession of the truck. Had I been given clearer instructions for setting up the verification process BEFORE arriving on site, I would have been in much better shape. But as it was, Uhaul failed to connect with my friend who had agreed to verify me, leading to a significant delay (around 30 minutes) in the check-in process. The website and app both stopped working several times during the check-in process, causing additional delays. I’m sure I’m not the only one out there who has poor cell service; a more robust app and website would go a long way towards reducing frustrations on site. The staff at Automotive Unlimited (the physical location of the pickup site) was completely indifferent to my difficulties. There were only two individuals on-site when I arrived; I attempted to ask for their help (while I was waiting on hold for Uhaul customer service), and they told me I would have to wait. 15 minutes later, they were still busy. Their signage pointing me to where the trucks were was also unclear, and the area was strewn with junk and other parked cars, making it difficult to egress safely. One of five stars; would not recommend.
Paul NReally like this location. Great proprietor.
Hayden KW w
Carlos Qvery efficient operation
John WNice staff.
MARCOS MThe location didn't have the 4 wheel furniture cart that I requested in the reservation, but I did not get any information on that until getting there.
Gilberto MThe truck we received had graffiti on one side of the truck and was a little dirty. Could have been better for a one-way trip. But the truck did make it all the way down without any mechanical issues.
RICHARD JThe truck was clean and ready to go. Tank was 3/4 full. The reason for the below average rating was this was a small gas station/service garage. I had to go into the garage while they were working on cars to complete the rental.
Scott SThe location gave me a utility dolly instead of a furniture one. The u haul app is awful. It refused to accept my odometer picture for a long time, ultimately taking over 30 minutes to complete the return.
Tatsunori HHARD TO FIND. NO SIGNAGE.
DAVID AThe site was uninviting and the truck was stuck behind another truck - the vendor couldn’t find the key for roughly 30 mins. Horrible experience
Tu VThe truck that I was given was dirty and they had not done an inspection. Before I left the Mountain View location I told the worker that the gas was lower than what the paper work read and that the passenger Mirror was broken. He responded that he did not know what to do because a manager was not there. When I returned the truck l left it with more gas than it originally had and I was still charged $72 for gas! I was robbed, terrible service not using you guys again.
Gerardo IWash the van more often. The inside was clean but the outside was dirty including the windshield.
JOEL MThe experience was great overall, but I just wish there were more 15' trucks available in the area. I also ran into a lady who was asking about the Uhaul and wishing the same. Thanks!
Wilson RThe vehicle was simultaneously the dirtiest u-haul I've ever rented, and the one with the least damage.
Robert MThe onsite counter person was not helpful, asked us to wait for 30min before he could help us to return the truck. Called customer service, the first person was extremely rude, he said he will find someone to help me but immediately hung up the phone.
Lei TPickup and drop off were both very quick which was nice, but the invoice at the end charged me for more mileage than I actually drove and included insurance coverage that I didn't request so I ended up paying nearly $30 more than I should have :(
Susan PThank you so much for the A+ 10/10 service!
TAYLOR O