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Robert M
Customer Reviews for Automotive & Diesel Tire Shop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was at the office when I went to pick up the vehicle I have to ride 30 minutes to a different location to get a truck when I got to the storage unit they said they were full I had to go to a different location to get a storage locker
Alexanander BI had to drop the rental contract in the drop box because there was no one present in the building when I returned the trailer. I did get an email from them the next day thankfully. I am uncomfortable dropping off something with no one to confirm with or speak to
Bryan FDon't send people to this dirty place. The truck was dirty & not ready for me. My whole experience was horrible!
Carmen Jbetter logistics to know when and where your trucks are available
Marshall YGreat customer service
janis rDon’t take personal phone calls when waiting on customers.
Jeffrey WI feel as though you all cheated me if you charge 30 dollars fee what do you do make up your own prices for gas total rip off
Renee UThe truck was very muddy and barely had any gas in it.
RUDI KSuper helpful staff
David PCharged me for 3 extra days!!! Please FIX!!!
mark aDon't know what there doing, unprofessional, no experience with procedures with equipment processing.
Joe GMalissa was absolutely GREAT !
FREDRICK LMy whole entire experience with renting a truck through UHaul was extremely stressful and awful and made my move a disaster. First of all, I had made a reservation for a 20 foot truck weeks ago and was supposed to have picked it up out in Arizona City. When I got there the truck was not there. I called UHaul and waited on the phone for about 15 minutes before someone got to me. They said that the people who rented it before me extended their reservation and that's why the truck was not there. So my reservation gets bumped if someone decides they want the truck longer AND no one bothers to tell me ahead of time and reserve a different one for me at a different location??? So finally they send me over to a different location to get a 20 foot truck. Now the problem becomes confirming that it is me so that I can get the dang truck. They have you take a picture of your driver's license and of yourself... shouldn't that be enough to prove that it is you??? Oh no...they have you give them two different references that they call on the spot to verify that it is you. And if they don't answer they want you to show your passport...??? This was the most ridiculous process I have ever been through before and wasted additional time on my moving day. I will never use UHaul ever again .
Danielle Ecustomer service at this location is the best out of any u-haul location i have been to.
Michael DThe lady in the front office was amazing but when we noticed the trailer had a flat she asked the man on site to change it and he decided to throw a fit and slam the trailer tongue to the ground and argue with the lady in front of us.
Thomas HHire more people like these gentlemen.
Terri JNone
Edna YLonger hours would be great but understand limited hours during covid
Billie-Jon G