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Princess J
Customer Reviews for AutoPride Car Care Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A dump. Scary drop off location. Not the best part of town and no one was at location to help me drop off dolly.
John LVan had dog hair in it, dog food in the back of the van, and a nasty smell. Just hadn't been cleaned in a while.
Kyle DDid not check trailer in till a full 24 hours after it was dropped off causing further charges for late fee on trailer.
mikaelia dWe just dropped off. We did t go inside
Valerie CBETTER ATTENTION
kenneth DThe truck sounded and drove like it was about to fall apart.
Lindsey RSuper friendly!
Walter VThis location does not have the capability to provide cash refunds whereas I paid in cash at the pick up location.
Norman HMore u haul trucks more operation hours etc less hassle.when u want rent uhaul truck
Michael HThe truck was very dirty inside and it smelled like marijuana. We cleaned it out and sprayed deodorizer in it.
Jarrett SLoved the agent ! She was very knowledgable, helpful and charming !!
Georgia ALocation seemed disorganized. They are running too many businesses out of the same office. Truck was not cleaned out, instructions were not properly given. Correct paperwork (including the estimated fuel gage) was not given, therefore I had to guess at how much fuel to add, and ended up spending about $20 too much refueling. I had originally scheduled to use the actual UHAUL location on Montgomery Hwy, but for some reason my pickup/dropoff location was changed, and I was not informed of this until I showed up at the wrong location. Location did not have the 4 wheel furniture dolly that I had ordered. I ended up hurting my back trying to move things I should have been able to roll. Overall, the worst, and probably my last, Uhaul experience ever.
PAUL BI got charged 122 for a 10’ truck and only went 11 miles The service was horrible no one will call you back and the truck transmission was bad it wouldn’t come out of second gear
Grant SThe lady that works there is rude and had attitude when I rented. And I rent from uhaul every week
Damian MWas looking for a van but do understand this season may have been busier than normal.
Ernest Rwas suppose to p/up on Montgomery hwyat 7.15am when got there my reserved van was not there so the clerk found one avail at autopride. was not able to get until 9am that put me behind 2 hours getting on the rd . my bill totaled 97.00 and then another 21.00 filling up van b4 returning I should of been some sort of credit being had to get another reservation. at another place.
KENNITH YWas Charged for clean up of a filthy vehicle not acceptable
CHARLES GI was very impressed and so grateful to Auto Pride Car Care for their excellent and very convenient customer service as well as equipment.
Stacey GI’m a FedEx contractor and we have been renting from U-haul for several years. This the absolute worst experience ever. The elder lady was rude when first arrived at the location. They need practice better customer service habits. Also, arrived a few minutes(10-15) late because of heavy traffic and I was charged and additional $60. Needless to say, I want be going back to that location.
JULIUS BI was not made aware of the $20 after hour fee. I was told that I had ten hrs and the truck had to be returned before 7 P.M. I returned it a little before 6:30 P.M. (CST) deliberately trying to avoid any extra fees. I even went under my milage for the same reason.
tahopsha bI had an appointment confirmed for 7:30 and was texted at the last minute to go to a different location at 7:30. That location did not even open until 9:00.
JEFF SI was very satisfied overall
FELICIA RI got charged an extra $22 for dropping equipment off at the wrong location after being told I could drop it off at any location. This needs work.
Julie HHave the equipment of what I ordered/reserved. No appliance dolly. I live in an upstairs apartment and they gave me a furniture dolly instead. How is a furniture dolly going to go down the stairs successfully?
Justin CThe lady who helped us was very rude.
Brandon HVery nice people to work with. Always helpful
Ronald Svery helpful will use again
celia wNothing. It was perfect.
Lisa AThere were cigarette butts and garbage in the truck. the staff had no idea what they were doing they had to keep calling someone to tell them how to do it. it took me over an hour to get the equipment I needed
Mark KCheck your information correctly so your customers aren't overcharged like I was.
Pamala WLocation for the pick up was changed at 7:44 am on the date of reservation and the business at 219 Fortner was closed even though sign said 9-9. Called Uhaul and was sent to 985 Woodland Dr. This business was also closed and sign said 8-5. We were now past our guaranteed pick up time. Uhaul contacted the owner who arrived a few minutes later. We did not leave until 10:30 AM and have to have the truck returned at 10 AM the following day. We were originally reserved for a 9:30 am pickup. The on time and ready guarantee or $50 back was not honored by the authorized dealer, he said we would have to contact Uhaul to receive that. The bay of the truck was not swept out and had leaves and small debris in them.
Pamela WIt took almost two hours to rent a trailer. Has never taken that long when I have rented from a exclusive u haul store. The lady I dealt with was very nice however I was late getting where I needed to be because of it.
GABRIEL C10 minutes in and out didn't even have to get out of the truck
Michael SIt was pouring rain when we were returning the truck, and the operator of this location was very kind and helpful in getting me checked back in!
Stephanie BAfter spending the time at home to do the express check in online and it showed completed and said would save me time at pickup I still had to wait while agent manually entered all of the information that I had entered before printing a rental contract. Feel I wasted my time at home.
Gene MThe place I picked it up didn't hook it up right which is very dangerous. I had a blow out on one of the tires and it took almost 4 hours to get someone there to fix it. It wasn't a good experience.
Nicole AThis location is excellent but the U-Haul 24/7 pickup/dropoff process and app are time consuming and frustrating. Information is hard to come by. Even the 'chat with agent' was useless - they told me to ask the office. It was closed.
HELEN BThey overcharged me and the equipment wasnt even clean. Super unprofessional.
Alexa HThis was not my preferred location the location I preferred ws closer to my destination. U Haul cost me an extra mileage and cost more fuel to pick up a truck.
Wil RMake available moving equipment s like dolly, blanket avail as bless for rent by customer s that need them. Customers should be able to drop off at any location without extra charge
BOLANLE A