The website was so extremely slow to upload the photos. Super frustrating waiting for everything to happen with no indication of how long it would be.
Peter C
Customer Reviews for Autoworx
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just dropped off after hours.
suzanne jThe rental location was great. The truck was easy to find and the key retrieval lock-box worked well. Once I got the truck the move was smooth. However, the Android U-Haul app did not work and when contacting support they said to use the website. This cost me about 15 minutes of time trying to get it to work outside the pickup location. I had to call customer support to bump my reservation window back because of the delay. The self-pickup is a great idea but the execution is poor considering how much advertising they do for their app. 👎🏼
Justin CSave the license information for next time. I’ve rented 3 times in past year and each have to up load pictures
JOSEPH DLocation of pick up was not what I had requested. At the new location, the app couldn't verify my location and the bar code for location didn't work either. After trying to "chat" with a yep, I finally was told to call. After being on hold for 10 more minutes, the kind lady told me that the location on the app was hit or miss and that I should use the website instead. This was extremely frustrating as I had 4 people waiting for me to show up with the truck and I was 30 minutes late because of this
Christopher PCheckin and dropping is very easy and friendly
Venkateswar VIt was not necessarily the location or the people that worked at the location by any means. The people were nice. The app would not work. I was there at 7:15 AM to pick up my vehicle and working with technical support. It took me until 8:11 AM to be able to obtain my truck. I had paid movers in my house at 8 AM waiting on me. It took until 845 to get there so I lost almost $200 with people sitting at my house waiting on me because I cannot get the truck because the app would not work. The truck had 1/8 of a tank of gas when I got it. I had to put gas in it before ever driving back. That is completely unacceptable. I understand replacing gas that was used but you should have enough gas to at least get the job done! Are used the U-Haul app to hire two additional movers to help me. I’m not sure where U-Haul finds these Movers or recommends these companies. These are two of the slowest people I have ever worked with. They had to have a cigarette break constantly. They would leave to go to the next location when I did but I’m driving a truck and I still get there 30 minutes ahead of them which once again, is completely unacceptable. When I left to come back to reload my truck, we had an already had it well over half reloaded before the two paid movers to U-Haul ever showed back up to my house. Once again, very unacceptable! Maybe it was the perfect storm! I don’t know! All I know that it was a very horrible experience with U-Haul! I would not recommend using U-Haul again. Jim
Jim WNo - everything was fine.
Tim SEverything was great with the experience.
RANDY TNice good service
Khader AThe mobile app is totally worthless. It should not take 45 minutes on check our and again at check in. The app keeps crashing, locking up, losing data l, rebooting. Totally worst rental experience I ever had.
Russ BThe after hours check in software locked up when I was returning the trailer. It didn't look like it finished but when I checked it no longer showed that I had a trailer rented so it must have actually completed.
Dale LStraight forward process, super friendly staff, clean and well maintained equipment. Loved the experience.
Luis ROn cold days, try if possible to have the truck warmed up a little. Have windshield scrapers in cabs for snow and frost
JEFFREY YCheck in and out was a pain and having to call a reference, what if I didn't have one. Was not informed of that ahead of time
jeffrey KVery helpful with everything we needed!! We will always use this location, and will recommend them highly!!
Amy SApple scraps left in the truck, back of the truck smelled heavily of smoke, and I was given the truck with less than a quarter tank.
Daniel KEasy pick up and drop off process.
Emily LCheck in process on Saturday was absolutely ridiculous-Uhaul needed to call 2 additional contacts in order for me to pick up the truck. Whoever called the contact numbers just hung up abruptly without telling us why she was calling. It took close to an hour for the whole check in process which was incredibly inconvenient. And then we were charged a fuel fee plus a fuel service fee. Approx $60-that just seems unnecessary when I only used a little less than was what in when I picked up the truck. I probably won’t be renting from uhaul again.
Erin BSuper great and guy at the desk was super nice!
Kira RThe truck does not break well, makes an ugly noise if you push the breaks and the engine has not being started. Starts shaking so bad at 60 mph. That location is so far away for me living in Inver grove heights and I had to go there only because I wanted the bigger truck if asked for the next lower size I could have picked it up like 2 minutes from where I live. Most of the mileage distance I paid was just to go pickup the truck and return it to your location.
Paulo AStaff were knowledgeable, helpful and friendly
James PPick and drive was not as I expected. It took longer than when doing in person, I do not believe that is the user experience. Also after submitting ID the fact to ask for a double ID like if I will be out with my passport as common, have to enter a person to be called was also not ideal.
Oscar GBest uhaul pickup I’ve experienced and I’ve rented several times
JORGE GWorked great and the staff was super helpful. I would do it again. Thanks again
Nate MHelpful staff.
Thomas CThey stepped in last minute when our original reservation fell through. We appreciated that very much. Also Liked that we could drop off any time over the weekend - that was very convenient.
Tom BNothing
Thomas NNo changes needed that I can see.
CRAIG Tthere is no good customer service and they made me waste time
Hector CThe location was closed when we dropped off the trailer.
dan nThis location is great. Always set up and ready to go. Thank you so much.
Raniery DTake care your customer and respect
NUR ASuper easy rental!
Christina HExtremely frustrating pick up process when it should not have been.
Nathaniel m2 miles from the location, the truck cane to a screeching halt and would not move. Had to have a different truck brought to me and the other one was towed.
Charles SCustomer service was great...for a change!
Gypsy WNot open on Saturdays where I picked up the truck, but it was all explained well and had no problems when I returned the vehicle and the office was closed.
Bruce HFix the app and website! I spent over an hour just trying to pick up the truck with it and it kept having problems. Finally went inside and was checked out in minutes. Don’t advertise a simple contactless pick up if your app won’t work.
Amber BMake customers aware that even though your renting a uhaul from a place doesn't mean you can use your gift certificate there devastating them the help that was hired thru uhaul came and left after 1 cart full ridiculous
april aStaff was proactive about complete situation / good job
Thomas NEverything went great the movers where excellent, I would definitely recommend them to anyone that is looking to move.
KATRINA YYou were great!
Sherry WWe feel they should offer 7-day customer service instead of having to spend 1 Hour returning the truck on the website. We had to pay for 3 extra miles, yet we gave U-Haul over one gallon of FREE gas for the next customer. For better customer service they should not have charge us for the extra 3 miles for $3.21 versus the $4.00 extra gas we left in the vehicle. Maybe we should send U-Haul a bill? Cancel the $3.21 on our credit card they charged us for!harge for!
Gary WAaron handles the rental very smoothly and efficiently. We rent trucks multiple times a month and love the convenience.
SEAN DEverything was great. Online check out on point! Thank you!
Nakita KEveryone was very helpful.
Cindy GVacuum the hair
Jesse NI paid for two dollies and there weren’t any in the truck.
Emily VJust dropped off the truck after hours, didn’t go inside or speak with anyone.
Michael PThe two dollys I rented were not in the truck. I reached out to customer service for possibly picking one up elsewhere and they said I need to talk to the business about it when they reopen on Monday. My rental was Friday to Saturday. So I never got the dollys. The drop down ramp was frozen into place with 2 inches of ice encasing the ramp under the truck. I had to chisel away at the ice for an hour to get the ramp loose. Then once I loaded the truck I couldn’t lock it for the overnight because the padlock key hole was filled with ice.
Whittley L