Customer did not leave a comment.Hector F.
Customer Reviews for Avenel Industrial Park
(U-Haul Neighborhood Dealer)
Avenel, NJ 07001
Services at this Location:
- Mon–Fri8 am–4 pm
- Saturday8 am–2 pm
- Sunday8:30 am–12 pm
Special Operating Hours
- 12/8/2022: 11:00 am - 2:00 pm
- 12/9/2022: 9:30 am - 12:00 pm
- 12/10/2022: Closed
- 12/11/2022: 8:30 am - 10:00 am
- 12/24/2022: 9:00 am - 11:00 am
- 12/25/2022 - 12/26/2022: Closed
- 12/27/2022: 10:00 am - 1:30 pm
- 12/31/2022: 9:00 am - 11:00 am
- 1/1/2023 - 1/2/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Michal T.
Customer did not leave a comment.BARBARA M.
Customer did not leave a comment.Wakeefah B.
Great friendly seeviceAnthony G.
Terrific service.PATRICK T.
Customer did not leave a comment.Carlo F.
Customer did not leave a comment.Steven M.
Guy was friendly, location easy to findAnthony N.
Customer did not leave a comment.GLENN M.
Customer did not leave a comment.Dwayne Z.
Customer did not leave a comment.jaskirat S.
It's always appreciated to speak to someone in person. Had a difficult time trying to catch someone at the office during office hours. Once contact was made every thing went smoothly as according to plan. Thank you very much!Rhonda W.
No clear indicating where to park truck.MUHAMMADAHMAD K.
Customer did not leave a comment.Juan N.
I showed up at 9:00 to pick up the truck and for some reason I was having trouble signing in. I went up to the building and even though it said we're closed today, I just hit the doorbell anyway and thank God someone came out to help me. I gave him my name and he said for some reason that truck wasn't assigned to me in the system. But he figured it out and gave me the key and I was able to get on my way.samone J.
We shoud have been told at the outset of our reservation that one way was not an option at Middletown NJ pickup- We later found out that Middletown owns their trucks and it can never be a one way- we felt bait and switched. Should have indicated at the outset we would need to pick up in Avenel for a one way.THOMAS S.
Customer did not leave a comment.Yandi R.
Customer did not leave a comment.Vishal P.
Customer did not leave a comment.Albert F.
Customer did not leave a comment.Palma G.
The gentleman at the desk was helpful and friendly. Made my move so much nicer.Jeanette N.
Customer did not leave a comment.Francisco V.
Everything was fine.Moonesh B.
Great service. The front guy was very respectful. I would recommend this store.Raphael L.
Explain entrances and keypad locationsAlthea P.
Customer did not leave a comment.GLENN M.
This location is operating at the standards I would expect from U-Haul. I received my refund for my additional Appliances Hand Truck Rental.Daniel F.
Customer did not leave a comment.Eric H.
Escelente personaAndres J.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Deval B.
Customer did not leave a comment.Muhammad E.
Rental and return were super easy, which made at least this part of my move less stressful. Much appreciated! Also, truck was not only very clean, but with almost 90k miles, ran VERY smooth.Louis S.
Everything was good. No changes needed.Pedro P.
Nothing the experience was flawless!eric C.
Customer did not leave a comment.Joseph J.
N/A - Great service!Marian A.
Everything was great!Edgardo V.
Patrick was very friendly He made the process easy and helped in every way he could would highly recommend using this as your pick up point Or drop offWILLIAM H.
Very Professional and courteous gentlemanomar Q.
Check in was a breeze, equipment was great and office staff was efficient. Truck return was simple and easy and communications were clear. Would highly recommend!Myles G.
Put spare tires on the trailers you rent. Tire blew on rt. 80 in western Pa. Spent 5-1/2 hours on the shoulder waiting for a service vehicle to get there to replace it. Turned my trip to Michigan into a two day trip. Was pulling a car hauler.ROBERT H.
Very goodFrancisco C.
Customer did not leave a comment.Edward O.
Better computer system for the sales personGary P.
Super personable attendantJorge G.
Customer did not leave a comment.Roberto R.
Customer did not leave a comment.Norman T.
The truck share instructions/experience was not completely explained. I wanted to reserve the truck for 7pm but the latest I was able to reserve was for 5pm. I reserved for that time but when I arrived at 7pm I was not able to go through the self pick up process. I had to call customer service and wait about 15 minutes just to talk to someone so they could fix it for me. It would be more efficient to list in the instructions beforehand that a contact/identification(non-drivers license) are needed to complete the process. It would be helpful if I knew that the pick up process can only start on the day of the reservation.Jonathan U.
Patrick was Great! Thanks you!Sharon M.
Customer did not leave a comment.Danny M.
Fantastic customer service, thank you so much!Cheryl R.
Customer did not leave a comment.David D.
I rent from you quite frequently. I believe i returned my vehicle exactly how i received it. The cargo space was not spotless upon pick up. I swept it out before drop off and I believe was wrongfully charged a 25$ cleaning fee. If corporate checks the pre and post pictures, it shows the proof.James B.
Customer did not leave a comment.william W.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Carlos M.
Customer did not leave a comment.Ronald J.
Update the office WiFi and/or software. At times there was little to no connection, system kept buffering. With several restarts the confirmation of the contract was secured. Office equipment requires updating.Don D.
Customer did not leave a comment.Charles J.
Customer did not leave a comment.Fritz S.
Customer did not leave a comment.Daniel P.
Customer did not leave a comment.Crystal W.
Customer did not leave a comment.Kara B.
Assistant was great. Best Uhaul location I ever used.Luis M.
Customer did not leave a comment.Luis C.
Customer did not leave a comment.Andrew S.
The rental place was good. The website I reserved the equipment did not let me know what size or weight class tow hitch I needed. That left me the option to buy the overpriced hitch there or go pick up one elsewhere. If you choose to leave and get your part somewhere else you loose rental time.JOHN S.
The guy there is great did a few rentals in the past he always goes above and beyondEDUARDO M.
Customer did not leave a comment.Robert A.
great place the gentelman on sight came out side and went over the trailer made all the connections very helpfulANGEL S.
Customer did not leave a comment.ARNOLD F.
Customer did not leave a comment.JAMES L.
The location is fine but I was not originally scheduled to rent from here. My reservation was transferred here unbeknownst to me until I arrived at the other location. Uhaul, overall, needs to get that mobile app working better.LAWRENCE W.
Best spot in New Jersey to rent fromJOHN N.
Customer did not leave a comment.JAMES L.
Very kind people. And when you go pick up is fast and easy. Love that place.ANAE S.
Customer did not leave a comment.Danelle P.
Best Uhaul I've ever done business with, I lost my work trucks in the flood, and everytime I go to get a van or truck, everything is quick and smooth...CARLOS M.
Customer did not leave a comment.florencio M.
Returned equipment on a Sunday they were closed,I did a drop and leave on the equipment, logged in thru my phone answered a few questions and called the pick up location in VA they saw the info on line thru the website ,end of story....MICHAEL R.
Very pleasant experience, great customer service!Ramona K.
Customer did not leave a comment.Juan P.
I reserved a truck for 8:30am and when I got there was told that the van was not available for that time .. When I was pulling up the van was leaving.. was told is was going for an oil change and would nit be available for an hour and a half.. had to change my plans and miss work..Gennalee J.
Customer did not leave a comment.LISA K.
Customer did not leave a comment.Oluwatobi O.
Customer did not leave a comment.MICHAEL P.
Quick and convenient service.William S.
Perfect experienceWilliam G.
Customer did not leave a comment.DEBORAH G.
Truck was in terrific shape.Great experience for move.Michael D.
I didn't catch his name but whoever helped us yesterday was great. From start to finish the process was super easy and we were able to pack and unpack our apartment in less than 6 hours.SEAN W.
Customer did not leave a comment.THEODORE G.
The U-hauls here are always, never fail, hands down, the cleanest I have ever been in and are always low mileage. They are fantastic.Tracey R.
Customer did not leave a comment.ISABEL S.
The crew here are top notch and honest guys. Highly recommend for your next rental.Doorstep D.
Over charged me $90 bc the employee had a bad day ! Never again Uhaul !PAWEL Z.
Customer did not leave a comment.SANTO G.